Sumitomo Forestry Co., Ltd.
2023 Oricon Customer Satisfaction Ranking, Sumitomo Forestry Home Tech awarded first overall for “Full Renovation”
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Sumitomo Forestry Hometech Co., Ltd. (President: Takumi Shimabara, Headquarters: Chiyoda-ku, Tokyo) was ranked first overall in the 2023 Oricon Customer Satisfaction Ranking “Full Reform” conducted by Oricon ME Co., Ltd. This is the first time we have won first place for “Full Reform.” Full renovations are targeted at people who have completed renovations of 5 million yen or more on their condominiums or single-family homes within the past five years.
Sumitomo Forestry Home Tech is a wholly owned subsidiary of Sumitomo Forestry Co., Ltd. (President: Toshiro Mitsuyoshi; Headquarters: Chiyoda-ku, Tokyo) and is a company specializing in renovations. Utilizing the reliable design capabilities, advanced technology, and abundant know-how that only the Sumitomo Forestry Group, which knows everything about wood, can do, we undertake a wide range of
renovations, from wooden detached houses to condominiums, stores, and offices. In this ranking, customers highly evaluated items such as “sales staff’s customer service and proposal ability,” “finish and design,” “responsiveness of construction staff,” and “warranty and after-sales service,” which led to this award.
The Sumitomo Forestry Group will continue to contribute to the realization of a sustainable and prosperous society through all kinds of services related to people’s lives.
■Oricon Customer Satisfaction Ranking This is a customer satisfaction survey conducted independently by Oricon ME Co., Ltd. regarding “Full Reform” and an index showing the results. By disclosing this index, consumers can use it as a guideline when choosing products and services on the market, while companies can use third-party surveys to gain insight in order to improve customer satisfaction. The purpose of this survey is to inform customers of their satisfaction with the products and services provided by companies and to increase their level of satisfaction with their lives.
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Survey method: Internet survey
Research entity: oricon ME Co., Ltd.
Survey period: 2023/06/27-2023/07/10, 2022/06/10-2022/07/04, 2021/06/16-2021/06/30
Survey target: People who have completed renovations of 5 million yen or more on their condominiums or detached houses within the past 5 years and were involved in the selection of a renovation company. However, those who have renovated rental properties are not eligible. Individuals aged 20 to 84 nationwide.
Definition: Regardless of whether it is for an apartment or a detached house, we accept orders for and construct renovations that require a construction industry permit and cost more than 5 million yen, and handle all aspects of plumbing, windows and doors, interiors, and exteriors. companies. However, as a general rule, companies that only handle the renovation of OB properties are not eligible.
Number of respondents: 2,902 people
Number of companies surveyed: 99 companies
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