Helpfeel Co., Ltd. Helpfeel, a search SaaS company, raises a total of 2 billion yen in Series D, bringing the total amount raised to over 3.3 billion yen

https://www.yano.co.jp/press-release/show/press_id/3138 Research on generative AI and its use in products
Our company has been researching machine learning for several years and has been accelerating the development of Helpfeel’s functions. We have been conducting research for some time, and at the same time as the release of ChatGPT’s API in March 2023, we will launch a new service called Helpfeel Generative Writer, which uses generative AI to reduce the work of creating FAQ answers by 50% (compared to our company). ” (*2) was announced. In addition, features such as a VOC analysis function that utilizes search keyword data and “Helpfeel User Manual Search” (*3) that enables manual searches of PDFs not only reduce customer support inquiries, but also provide knowledge (= useful information) in all situations. We have implemented a function that allows you to search for /knowledge).
We will continue research and development on generative AI and aim for the No. 1 share in Japan in the search SaaS market for companies and public organizations (national and local governments).
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(*2) Helpfeel Generative Writer service site:
https://helpfeel.com/generative_writer
(*3) Helpfeel User Manual Search service site (scheduled to launch in 2024): https://helpfeel.com/user-manual
About funding
We raised a total of 2 billion yen in Series D round with Globis Capital Partners Co., Ltd. as the lead investor. The total amount raised will be approximately 3.3 billion yen.
List of investors (in no particular order)
Globis Capital Partners Co., Ltd., Investment Lab Co., Ltd., One Capital Co., Ltd., Salesforce Ventures, Traders Holdings Co., Ltd. ▼Use of funds raised
1. Promote the development of products such as “Helpfeel”
We will focus on product development such as expanding the
functionality of “Helpfeel” in the search SaaS field and expanding the functionality of each product.
2. Expansion of sales and marketing activities for each product We will promote DX of all customer contact points and introduce each product, focusing on areas where there is an urgent need to strengthen customer service, improve productivity, and streamline internal operations. We will expand and strengthen our sales and marketing organization.
3. Strengthen recruitment
Based on the funds raised, we will strengthen the business human resources and development members who can drive the business for Helpfeel’s business and organizational strategies. We are recruiting a wide range of people who can contribute to the growth of the organization with autonomy.
Helpfeel recruitment page: https://corp.helpfeel.com/ja/recruit Comment from Kazushu Rakusai, Representative Director/CEO of Helpfeel Co., Ltd. [Image 4

Due to technological advances in generative AI, evolving the DX of customer service both internally and externally has become an important management issue for companies. Helpfeel has been selected as a service that can reliably lead to results in response to this issue. With Helpfeel, you can use the power of search to solve your users’ questions and increase your self-solve rate. We also have a methodology for systematically improving the knowledge that can be searched and accessed. As a category leader in the search SaaS market, we are determined to solve even more customer challenges. Using the funds raised, we will continue to maintain the culture of a small, elite organization while recruiting even more talented members and scaling our business.
▼Comments from investors
Globis Capital Partners Co., Ltd.
Representative Partner Mr. Minoru Konno
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I am very happy to have been able to participate in Helpfeel’s Series D round as a lead investor, and I am very happy to have been able to participate in Helpfeel’s Series D round as a lead investor. There is something very moving about it.
The diversification of customer needs has led to the increasing number of products in small quantities and complexity; the expansion of the value chain to the last mile for products and providers due to the development of e-commerce; the need to strengthen relationships not only with new customers but also with existing customers; etc. The company’s solutions have become essential to the irreversible trend of In addition, from a technological perspective, we have succeeded in commercializing the world’s first algorithm-based search SaaS, and we believe that we will become one of the companies that can most effectively utilize generative AI, which is a big theme these days. I am thinking.
I would like to make a small contribution to the company’s future development and accompany them on their journey to becoming a unicorn company.
Investment Lab Co., Ltd.
Founding Partner Yasuharu Sugimura
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When I first encountered the search-type FAQ provided by Helpfeel, which uses the “intent predictive search” technology as an edge, I was surprised by the user experience of “quickly,” “easily,” and “finding the information I want.” The contents are convincing with high ROI results such as a 98% hit rate, 60% reduction in customer inquiries, and 40% increase in FAQ visit rate, and coupled with a support system that will accompany you from implementation to operation and improvement, we are cultivating customers mainly in enterprises. I hope that it will accelerate further. We believe that we can become a leading company in the enterprise search market by expanding into use cases such as manual search in addition to FAQ, and Investment Lab will do our best to support us.
One Capital Co., Ltd.
Representative Director CEO, General Partner Shinji Asada
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This is my third investment including my first investment. The product, team, and customer success have evolved every year, and I feel that we have become a really good management team. We will continue to passionately support Helpfeel, which moves society forward by reducing the friction that occurs when calling 0120. We are grateful to Globis Capital Partners, a top tier Japanese VC, for leading this round, and as an existing shareholder, we are happy to be able to advance to a stage where we can make an even bigger impact. We hope for further development in the future.
Salesforce Ventures
Principal Takuya Hosomura
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We have been investing in Helpfeel since its Series B immediately after its release, and this is our third investment. Having watched the company’s rapid growth over the past two and a half years, we made the immediate decision to make an additional investment. This year, many companies are paying attention to the theme of how to utilize internal and external knowledge for business due to the technological evolution of generative AI, but the development team at Helpfeel is one of the first to incorporate generative AI into products and continue to evolve it. Masu. I think competition between products that implement generative AI will become even more intense, but I look forward to Helpfeel leveraging its track record in the customer support field to accelerate its application to a wide range of use cases.
Traders Holdings Co., Ltd.
Director Takeshi Kanamaru
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Rakusai CEO, who developed the world’s first proprietary algorithm “Intent Prediction Search” and implemented it into the search-type FAQ system “Helpfeel”, led to the rapid spread of this revolutionary SaaS service. Management and organizational capabilities are the driving force behind Helpfeel’s vision of “expanding people’s potential through the invention of technology,” and we believe that the realization of that vision will accelerate into the future. . Our group’s Traders Securities has also decided to introduce the search SaaS “Helpfeel” in mid-December. Through this investment, we will support Helpfeel’s further growth.
Conversation with investors published on business media PIVOT Rakusai, our representative director/CEO, will appear on the business media “PIVOT” with the theme “Behind the scenes of financing”. [Program information]
Program name: PIVOT & questions
Program release date: Monday, December 11, 2023
Viewing URL: https://www.youtube.com/watch?v=wZAASGhGgRw
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About our products
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▼Enterprise search “Helpfeel” that delivers knowledge
An innovative search SaaS that allows users to search for answers using whatever words they can think of. Introduced by over 200 companies including enterprise companies. Guide users to solve their own problems and improve the customer and customer support experience. It is ideal for a wide range of uses, including FAQs, internal knowledge searches, and product recommendations.
Service site: https://helpfeel.com/
Award history and companies that have introduced it (partial) “Industry Co-Creation (ICC Summit) KYOTO 2023” Guardian Award Winner, Guardian Catapult Winner
“BOXIL SaaS AWARD Autumn 2023” FAQ System Category 6 awards received “Industry Co-Creation (ICC Summit) FUKUOKA 2023” Guardian Award Winner Received “2021 Good Design Award”
“Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
Received “Mizuho Innovation Award” in the fourth quarter of 2020 Advancement to “X-Tech Innovation 2020” Grand Prix Final
Participated in 2019 IVS LaunchPad
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▼ “Scrapbox” is an ideation tool to refine your knowledge
Work together as a team to refine your ideas. Link tens of thousands of pages and traverse your company’s knowledge like the Internet. Related pages are recommended from the page network structure, connecting past ideas with the present and creating future ideas. Total number of users: 340,000, total number of pages: 15 million. Service site: https://scrapbox.io/
▼Media capture that turns information into knowledge “Gyazo” Over 80% of users are from overseas, with Europe and the United States at the top (Gyazo is used in 237 countries and regions around the world). It is used all over the world with a total of over 20 million accounts and a total of over 2.4 billion captures. It is a tool that allows you to capture all kinds of media such as screenshots, web, photos, etc. and quickly search through all that data. The information is associated based on the metadata and tags of the shooting source, and you can use it as your own knowledge.
Service site: https://gyazo.com/
Company Profile
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Company name: Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative Director/CEO: Kazushu Rakusai
Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7108
Corporate site: https://corp.helpfeel.com/
■Click here to download materials and inquire about Helpfeel Contact us: https://helpfeel.com/contact
Service document download:
https://helpfeel.com/download_resource/helpfeel_service_guide More details about this release:
https://prtimes.jp/main/html/rd/p/000000263.000027275.html