Serac Co., Ltd.
Seraku CCC begins support for companies implementing Salesforce “Einstein 1 Platform” and “Einstein 1 Copilot”
“A pioneer in bringing generative AI to SFA/CRM operations in Japan” ……
Serac CCC Co., Ltd. (Shinjuku-ku, Tokyo, CEO: Hiroshi Miyazaki, hereinafter referred to as the “Company”) is a company that operates ChatGPT’s corporate service “NewtonX”, Salesforce’s AI platform “Einstein 1 Platform”, and the interactive AI assistant “Einstein”. 1 Copilot”, we will begin providing utilization support services for companies implementing “Copilot”.
Background and overview of initiatives
On November 28th and 29th, 2023, Salesforce World Tour Tokyo will present the Einstein 1 Platform
(https://www.salesforce.com/jp/company/news-press/press-releases), a generative AI platform for CRM. /2023/09/230913-2/)” and the next generation version of Einstein that introduces the interactive AI assistant “Einstein Copilot”
(https://www.salesforce.com/jp/company/news-press/press-releases/ The schedule for the start of general availability in Japan on
2023/09/230913-1/) has been announced.
On the other hand, in order to utilize “Einstein 1 Platform” and “Einstein Copilot”, it is essential to accumulate data that is the source of the engine, that is, to make regular use of Salesforce products SFA and CRM. In addition, Salesforce Japan Co., Ltd. has also released online training for the “Salesforce Certified AI
Associate,” which is a certification related to AI.
Since 2013, Seraku CCC has been engaged in the operation and establishment support business of cloud systems, including customer management (CRM), sales management (SFA), marketing automation (MA), and business intelligence (BI), as a “customer success solution business”. Our more than 300 cloud professionals support the operation and establishment of cloud systems for more than 400 client companies. Therefore, in response to the release of the launch schedule for the “Einstein 1 Platform” and the next-generation version of “Einstein Copilot,” we have made this announcement for companies that are having trouble using Salesforce, or for companies that want to use it more advancedly. , we will provide more advanced retention utilization consulting and operational support.
Serac CCC promotes internal operations by utilizing generative AI such as “NewtonX” released by parent company Serac on September 1, 2023. In addition, for some customers, we have achieved remarkable results in improving business efficiency, including sales activities such as proposing the contents of next business negotiations and checking interview points, marketing activities such as SEO articles and catchphrase creation, and business efficiency such as creating minutes and proposing solutions to problems. is starting to rise.
In this way, by using not only data within Salesforce, but also data outside of Salesforce by using “NewtonX” together, you can sublimate daily operational work and contribute to the creation of actual results.
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Developing AI success human resources
In terms of human resources development, we are already providing training in AI skills to quickly acquire prompt engineering, and we are also creating new employees who have acquired the “Salesforce Certified AI Associate” qualification. In the future, we are working to increase the number of employees so that all 300 people can support generative AI such as NewtonX, the Einstein 1 Platform, and the next generation version of Einstein, and provide services.
About Serac CCC Co., Ltd.
https://www.ccc.seraku.co.jp/
Serac CCC Co., Ltd. is a customer success solution business that supports the establishment and utilization of Salesforce’s various products, and is engaged in the operation and establishment support business of cloud systems such as Salesforce. We support the operation and establishment of cloud systems for over 400 client companies. CCC in Seraku CCC stands for “Contribute Customer Continue” and represents our business concept of continuing to contribute to the development of customers and society through our services.
*The company names, system names, and product names listed are trademarks or registered trademarks of each company.
More details about this release:
https://prtimes.jp/main/html/rd/p/000000054.000075130.html