After Call Navi Co., Ltd.
90% of respondents said they would not use the service at a store that does not answer the phone! 60% of people gave up on using the service due to unanswered calls
As a result, many people do not want to use a store that does not answer the phone.
……
After Call Navi Co., Ltd. (location: Koto-ku, Tokyo, CEO: Hiroki Kougo) targets 1. those who work at stores that handle high-priced products and services, and 2. men and women in their 20s to 50s who can become users. We conducted a survey on “the actual state of telephone response at stores that handle high-priced products and services, and changes in users’ impressions and purchasing
intentions.”
If you run a service business, it’s not uncommon for your phone to ring from customers.
In particular, many customers may want to call in advance to confirm the availability of stores that handle high-priced products and services, such as cars, motorcycles, renovation companies, and real estate companies. However, there are many times when stores are so busy that they cannot answer the phone. On the other hand, customers who make inquiries may become disappointed when there is no response after taking the trouble to call, and may even stop using the store. In this way, it is no exaggeration to say that a single phone call can affect a store’s sales. Therefore, After Call Navi Co., Ltd., which operates the telephone agency service “After Call Navi”
(https://www.axs-f.com/
More than 30% said they couldn’t answer the phone every time! How are you coping?
First, we asked people who work at stores that handle high-priced products and services about telephone inquiries from customers. [Image 1
'' and ``Not able to do so (34.3%)''. It seems that more than 30% of people are unable to answer every customer inquiry call. So what do you do when you can't answer the phone? Therefore, when we asked the question, )
.'' While there are some people who use it, it seems that there are many who don't. We asked those who answered ``I don't use it'' specifically why they didn't use it. ■Reasons for not using a telephone service: - Because it is not a large company, there is no need for it (Female, 40s, Aichi prefecture) - Because there are no particular problems with forwarding (Male, 40s) / Hyogo Prefecture), because it costs money (40s, male, Niigata Prefecture), and because they haven't been able to secure the budget (50s, male, Osaka Prefecture) Many respondents said they don't feel it's necessary at the moment. It was done. We also found that many stores do not use it due to budget constraints.
What is your impression of the store if there is no response to your phone calls?
The results of the previous survey revealed how people working at stores that handle high-priced products and services use telephone answering services, as well as the reasons why they do not use them. So, how do you feel when you call a store to inquire and there is no response? From here, we would like to ask men and women in their 20s to 50s who could be the users of our stores.
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. It seems that many people do not want to use the services of a store that does not respond to phone calls. So, how many of you have used the service at a store that didn't answer your phone calls? When asked, ``Have you ever used a service at a store that didn't answer your phone calls?'', the responses were ``Yes (14.6%)'' and ``No (85.4%).'' It seems that many people have never used a service at a store that does not answer phone calls. On the other hand, it seems that more than 10% of people answered ``Yes'', but were they satisfied with the service at the store?
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'' or ``Very dissatisfied.'' (25.6%). It has become clear that many people who used the service at stores that did not respond to phone calls were dissatisfied. Finally, we asked if they had ever given up on using the service because they did not receive a response to their phone calls. When asked, ``Have you ever given up on using a service because there was no response to your phone calls?'', 60% of respondents answered ``Yes'' (60.8%). Many people gave up on using the service due to unanswered calls, resulting in the risk of losing business opportunities.
[Summary] Stores that do not answer the phone are likely to lose business opportunities!
This survey revealed that many users have a negative impression of stores that do not answer the phone. More than 90% of users say they do not want to use the service at a store that does not answer the phone. It was also revealed that only a small number of people actually used the service of a store that did not answer the phone, and that many who did use the service were dissatisfied with the service. Furthermore, more than 60% of people have given up on using the service due to unanswered calls. The survey results indicate that stores that do not respond to telephone inquiries are likely to lose business opportunities.
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https://www.axs-f.com /) operates telephone services, secretarial services, and call centers. ■Strengths of being available 24 hours a day, 365 days a year If we are available 24 hours a day, 365 days a year, we can immediately extend or shorten business hours depending on the sales and human resources of the contracted company. 365-day support is standard for all plans, so we are available even during the year-end and New Year holidays, long holidays, and natural disasters. Telephone agency contracts also serve as an insurance policy, as calls can be forwarded without prior notice during contracted hours. The first month is free (*with some exceptions), so please give it a try. A simple phone call can lead to a big contract. I don’t know when it will come. If your homepage is a 24-hour salesperson, you can also connect by phone, which is a great benefit for companies. After-Call Navi’s main principle is to keep costs down and maintain the contract price. If the price changes, it will start from the new contract. For this reason, we do not suddenly raise prices for existing contract companies. The starting price for the 24-hour, 365-day start plan is 7,500 yen. There are some companies that use our service at that rate. [Image 7
https://www.axs-f.com/■Inquiry: https://ap-databank.com/form/input/aftercall24/37■TEL: 0120-959-002 [Article When quoting the contents of this press release, please take the following precautions. – Indicate that the source of the quotation is “General Research Survey” and “After Call Navi Co., Ltd.” – When using on a website, please include the link below as the source. URL: https://www.axs-f.com/