Mobilus Co., Ltd.
Mobilus publishes an interview article about operations at Mizuho Securities Adopts “MOBI VOICE”, “MOBI AGENT”, and “MOBI BOT” ~Receives requests for materials 24 hours a day, 365 days a year through voice bots, and responds to various inquiries through manned chat and bots~
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Mobilus Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Tomohiro Ishii), which develops and provides customer support support solutions as The Support Tech Company, is a subsidiary of Mizuho Securities Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President and CEO: Tomohiro Ishii). We have published an interview article about the points we are working on in the operation of the “MOBI series” introduced by Yoshiro Hamamoto and the outlook for future customer support. ■ Background of the introduction Mizuho Securities Co., Ltd. will gradually introduce MOBI VOICE, MOBI AGENT, and MOBI BOT from December 2021 in order to promote digital channel initiatives and respond to rising stock prices and increased call volume during the coronavirus pandemic. This leads to improved convenience and satisfaction for both customers and employees. Voicebots respond to inquiries such as requests for materials 24 hours a day, 365 days a year, and by operating chatbots and manned chats tailored to the needs of customers visiting each page, we are able to level out phone call volume and improve customer satisfaction. It is connected to. ■ Publish interview article This time, we spoke to Mr. Oshikawa from the Direct Channel Business Department, and supervisors Mr. Nishikawa, Mr. Endo, and Mr. Okubo about the key points that have been devised in the operation of the “MOBI Series” and the future outlook for customer support. We have published the content as an interview article, so please take a look. [Interview article]
First part
https://mobilus.co.jp/lab/client-case/mizuho-sc-1
Part 2
https://mobilus.co.jp/lab/client-case/mizuho-sc-2■ How to use each service How to use MOBI VOICE
[Image 1: https://prtimes.jp/i/31387/238/resize/d31387-238-a9588859d2335fc3a4c9-0.png&s3=31387-238-015d0ecea59805db77e214bc494a8d2a-3900×1725.png ]
URL for using the service:
https://www.mizuho-sc.com/inquiry/call/index.html (*The image is an illustration and may differ from the actual screen.) MOBI AGENT & MOBI BOT usage flow
[Image 2: https://prtimes.jp/i/31387/238/resize/d31387-238-4cfcc6f34d66f709ed89-1.png&s3=31387-238-d4401c699ee65a80da84f5ef4769b52a-3900×1745.png ]
URL for using the service: https://www.mizuho-sc.com/inquiry/chat.html (*The image is an illustration and may differ from the actual screen.) [About Mizuho Securities Co., Ltd. ]Company name: Mizuho Securities Co., Ltd.Location: Otemachi First Square, 1-5-1 Otemachi, Chiyoda-ku, Tokyo Date of establishment: July 1917 Capital: 125,167 million yen Business details: Official website for financial instruments trading industry : https://www.mizuho-sc.com/index.html [About Mobils Co., Ltd.] Mobils is The SupportTech Company, which renews support with technology. The chat system “MOBI AGENT” provides seamless chat support using AI chatbot (automatic response) and manned response for corporate contact centers and local governments, the chatbot “MOBI BOT”, and AI Including “MOBI VOICE,” a telephone answering system, “MOBI CAST,” a segment information distribution system compatible with LINE official accounts, and “Visual IVR,” which unifies the inquiry line and visualizes guidance and flow. We are developing solutions for customer support support. The Mobi series has been introduced by more than 500 companies (as of December 2023), and has been ranked No. 1 in sales share of the chatbot market for 6 consecutive years. In addition, in the LINE Biz Partner Program, which was introduced with the aim of proactively promoting the expansion of sales and the addition and improvement of functions for various corporate services provided by LINE, we have selected “Technology Partner”, “Planning Partner”, and “Govtech Partner Program”. We have been certified as a “Partner” and have received the “Customer Care” badge. *Source: ITR “ITR Market View: Interactive AI/Machine Learning Platform Market 2023” Chatbot market: Sales amount trends and shares by vendor (FY2022) ■ About Mobilus SupportTech Lab Mobilus is developing “SupportTech”, a technology that evolves customer support. (Support Tech)” is a laboratory established for the purpose of research and dissemination. At the Mobilus SupportTech Lab, we will engage in activities that use technology to solve problems in customer support sites and promote change. Specifically, we publish research reports and chaos maps, disseminate information through owned media, host and co-sponsor seminars, give presentations, and conduct research and development through demonstration experiments. -Press
release-https://mobilus.co.jp/press-release-Owned
media-https://mobilus.co.jp/labCompany name: Mobilus Co.,
Ltd.Representative: Tomohiro IshiiLocation: 105-0023 15th floor, Hamamatsucho Building, 1-1-1 Shibaura, Minato-ku, Tokyo Established: September 2011 Listed market: Tokyo Stock Exchange Growth (Stock code: 4370) Business content: SaaS products for contact centers (Mobi series), etc. Official website for providing CX solutions:
https://mobilus.co.jpIR information: https://mobilus.co.jp/ir More details about this release:
https://prtimes.jp/main/html/rd/p/000000238.000031387.html