Kotozna Co., Ltd.
Kotozna will participate in the main match of “Digiden Koshien 2023” Nominated for a multilingual hospitality tourism guide initiative in Osaka Prefecture using the multilingual AI concierge “Kotozna laMondo.” Internet voting begins
……
Kotozna Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Genri Goto, https://kotozna.com/ hereinafter referred to as Kotozna) is working towards the realization of the “Digital Garden City Nation Initiative” led by the government. We are pleased to announce that our tourist information efforts with the multilingual AI concierge “Kotozna laMondo” operated in Osaka Prefecture have been nominated as one of the 55 organizations participating in the main competition of “Digiden Koshien”, which awards initiatives. Masu.
[Image 1: https://prtimes.jp/i/54943/25/resize/d54943-25-8e031c3d94a7546aea8d-0.jpg&s3=54943-25-8041f9718de65750967891bff223f320-1920×1080.jpg] “Digiden Koshien 2023” main match participation decided
“Digiden Koshien” solicits a wide range of examples of efforts by various entities, including local governments and private
companies/organizations, to utilize the power of digital to solve regional issues, and selects particularly outstanding ones. This is an initiative to be recognized as the Prime Minister’s Award.
In this initiative, 55 internet voting candidates were selected from a total of 240 applications, and a case study of multilingual
hospitality tourism guidance in Osaka Prefecture using the
multilingual AI concierge “Kotozna laMondo” provided by Kotozna was selected as the main contestant. Nominated.
On the Digiden Koshien 2023 dedicated website, public voting has been held online since January 17th, and you can see the contestants’ efforts along with a PR video.
▽Digiden Koshien 2023 dedicated site (Internet voting page)
https://www.cas.go.jp/digiden2023_vote.html
▽PR video
[Video 2: https://prtimes.jp/api/movieim.php?url=www.youtube.com/watch?v=eIjg6Z5k588 ]
▽Introduction of multilingual generative AI chatbot for tourist information in Osaka Prefecture for the first time in Japan (Joint press release with Osaka Tourism Bureau and JTB Co., Ltd.)
https://prtimes.jp/main/html/rd/p/000000023.000054943.html
What is the multilingual AI concierge “Kotozna laMondo”?
“Kotozna laMondo” is a service provided by Kotozna and is a
multilingual AI chatbot that utilizes GPT-4 (*3). Since it utilizes GPT-4, a generative AI, it is possible to have natural conversations. However, while these generative AIs are capable of natural dialogue like humans, they have the drawback that the accuracy of their answers to specific individual questions is not necessarily high.
Therefore, Kotozna uses unique database learning and unique prompt engineering technology (*4) to teach ChatGPT information specific to a specific business operator immediately before responding, thereby providing accurate and reliable information related to the business operator. We have succeeded in providing a high level of information. Furthermore, “Kotozna laMondo” is unique in that it supports over 20 languages (*5). (Click here for details:
https://kotozna.com/lamondo/)
Most chatbots that predate generative AI are rule-based, and require preset answer patterns to anticipated questions. As a result, it was difficult to respond to questions that did not follow the expected sentences or were worded differently. There are high hopes for generative AI to resolve these issues.
[Image 2: https://prtimes.jp/i/54943/25/resize/d54943-25-f5414a5f9fc07e60829c-1.png&s3=54943-25-044d484e8d85f3e814c4235cd3a4cb01-1920×1080.png ]
About Kotozna Co., Ltd.
Official website: https://kotozna.com/about
Head office: Minato-ku, Tokyo
October 2016: Founded
September 2018: Developed multilingual chat tool “Kotozna Chat”. June 2019: Certified as J-Startup (Note 3), a Japanese startup development support program promoted by the Ministry of Economy, Trade and Industry.
February 2020: Business and capital alliance with JTB.
October 2020: Started selling the multilingual communication tool “Kotozna In-room” (Kotozna In-room: https://kotozna.com/in-room) for accommodation facilities in Japan with JTB. Amidst the slump in inbound tourism, we gained recognition for its effectiveness in DX and social distancing, and we are accelerating our rollout.
March 2021: Selected as a participating company in the 4th period of Singapore Tourism Accelerator.
August 2021: Selected for the Agency for Cultural Affairs’
multilingual commentary development project, and from 2018 to 2021, more than 100 cultural properties in 27 regions have been registered on the “Japanese Cultural Properties Portal Site.”
December 2021: Demonstration experiment of “Kotozna Live Chat (currently laMondo)” begins under the Singapore Tourism Board program. May 2022: Established Kotozna Singapore Pte. Ltd.
September 2022: “Kotozna laMondo” (Kotozna LaMondo:
https://kotozna.com/lamondo) sales start.
June 2023: Launch of “Kotozna ConcierGPT” (currently integrated into “Kotozna laMondo”) (https://kotozna.com/news/pr_20230621/)
November 2023: Kotozna In-room introduced in 41,000 rooms
Note 1) QR code is a registered trademark of Denso Wave Co., Ltd. Note 2) *Accommodation facility management system (PMS): A business management system for accommodation businesses. A system that can manage accommodation reservations, rates, sales, customer information, etc.
More details about this release:
https://prtimes.jp/main/html/rd/p/000000025.000054943.html