[Helpfeel Co., Ltd.] A closer look at LUSH’s business methods that do not reduce customer engagement! [2024/1/26@Online/Limited to first 100 people]
*View in browser* *Helpfeel Co., Ltd.*
Press release: January 19, 2024
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A closer look at LUSH’s business methods that do not reduce customer engagement! [2024/1/26@Online/Limited to first 100 people]
*A must-see for those in charge of customer support departments and management in the retail and e-commerce industry, as well as companies that respond to a large number of inquiries with a small number of people! *
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
We will be holding an online event called “CX Academia” to unravel the CX (customer experience) philosophy of advanced companies that are dramatically increasing LTV.
Our company offers a search SaaS service “Helpfeel” (Helpfeel: https://helpfeel.com/) that realizes customer support DX.
)”, we contribute to improving companies’ CX.
Click here for event details https://helpfeel.com/seminar/89
■Event overview
We will welcome Lush Japan, which operates the fresh handmade cosmetics brand “LUSH”, as a guest, and will give a presentation on a case study in which they responded to a large number of inquiries without increasing their staff, reducing the inquiry rate by approximately 10%.
LUSH is a natural cosmetics brand from the UK. During the busy season, 10 people respond to 3,200 inquiries per month, and a system was needed to reduce the number of inquiries. After introducing Helpfeel, we succeeded in reducing the inquiry rate by approximately 10% in just 4 months. This time, we will take a closer look at the secret. We will also introduce the decisive factors that led to the introduction of “Helpfeel” and its effects.
* -Target of this event-*
– Those who are worried about the system and method of responding to many inquiries with a small number of people.
– Customer support department managers and executives of companies related to the retail and e-commerce industries
– Those who are interested in measures to improve CX and LTV of advanced companies
* Speakers:*
◆Guest
Rush Japan LLC IT Senior Manager Takeshi Kenya
Rush Japan LLC Customer Care/Manager Nozomu Mashima
◆Moderator
Helpfeel Co., Ltd. Digital Marketing Manager Masahiro Inamura * Capacity: * First 100 people
* Date and time: * January 26, 2024 (Friday) 18:30 – 19:30
* Location: * Online (Zoom)
* Participation fee: * Free
* Sponsored by: * Helpfeel Co., Ltd.
Apply here
https://helpfeel.com/seminar/89
■About “CX Academia”
Now that the market is saturated, you cannot expect long-term business growth by simply focusing on acquiring new customers.
In order to survive 5 or 10 years from now, we need to increase LTV (Life Time Value/customer lifetime value) must be accumulated. In order to increase LTV, it is essential to improve CX (customer experience) and prevent customer churn.
On the other hand, the number of ways to improve CX, such as CRM, SFA, marketing automation, chatbots, and FAQs, has increased significantly over the past few years.
* “How should we implement CX improvement in our company?” * CX Academia is an online event for executives and managers to help find the answer to this question.
* ■About search SaaS “Helpfeel”*
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” realized by AI technology and technical writer (*) *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, technical writers and AI technology
Therefore, it predicts the words that the user will type and creates approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system. With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Helpfeel’s patented technology
Helpfeel service site
https://helpfeel.com/
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
* ▼Helpfeel introduced companies (some) *
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7108
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
* [Click here to download materials and inquire about Helpfeel] * Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000273.000027275.html
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