Mobilus Co., Ltd.
Mobils enters into capital and business alliance with Techmatrix ……
Mobilus Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Tomohiro Ishii) has entered into a capital and business alliance with Techmatrix Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Yuri Takashi, hereinafter referred to as “Techmatrix”). Masu. 1. Purpose of capital and business alliance
Techmatrix provides the contact center CRM system/FAQ knowledge system “FastSeries”, which boasts one of the top implementation records in Japan, and has a strong presence in the field of solutions for contact centers. Mobilus offers the MOBI series, including MOBI AGENT and MOBI BOT, as well as secure communication services that have acquired PCI DSS (Payment Card Industry Data Security Standard), the security standard for the credit card industry. We are working to improve the operational efficiency of contact centers through the development and provision of the function “Secure Path.” In order to provide even higher value-added services, Mobilus is implementing new functions that utilize generated AI in MooA, a group of AI functions developed in-house as operator support functions. Both companies provide solutions for contact centers, but because their main product areas are different, the areas in which they compete are limited, and it is possible for both companies to offer their products in a mutually complementary manner. Furthermore, in the contact center solutions market, which is undergoing a period of change with the advent of generative AI, mutual provision of the sales capabilities, technical capabilities, and know-how that both companies have cultivated will greatly enhance the competitiveness of both companies. Considering the above points, Techmatrix has decided to enter into a capital and business alliance with Mobils. 2. Details of the capital and business alliance
TechMatrix represents all of the 521,400 Mobils common shares held by NTT Comware Corporation (Headquarters: Minato-ku, Tokyo; President and CEO: Masato Kuroiwa) (percentage of Mobils’ total outstanding shares: 8.73%) is scheduled to be acquired on January 19, 2024. Along with this, Techmatrix and Mobils will form a capital and business alliance to develop the businesses of both companies and increase their corporate value. (Main business alliance details)
OEM provision of MOBI series from Mobils to Techmatrix
Mutual customer referrals between customers of both companies Collaborative product development between FastSeries and MOBI series Joint research and service development in the field of generative AI Techmatrix and Mobils plan to collaborate in various areas in addition to the above-mentioned partnership.
[About TechMatrix Co., Ltd.] TechMatrix (TSE Prime: 3762) is an “information infrastructure business” that provides the integration of cutting-edge information infrastructure technology, and a “information infrastructure business” that aims to create a medical environment that connects patients and doctors, families and local communities. We support the transformation of customer companies’ business models and strengthen their competitiveness by developing three businesses: “Medical System Business” and “Application Service Business” that solves customers’ problems by providing applications that implement accumulated know-how. I am. In the contact center field, we offer “FastSeries,” a contact center CRM system/FAQ knowledge system that boasts one of the top implementation records in Japan.
Click here for details on FastSeries Japanese:
https://fastseries.jp/English: https://fastseries.jp/en/Thai: https://fastseries.jp/th/Click here for details on Techmatrix https //www.techmatrix.co.jp/index.htmlCompany name Techmatrix Co., Ltd. Representative Director and President Takashi Yuri Founded August 30, 1984 Address Shinagawa Season Terrace 24F, 1-2-70 Konan, Minato-ku, Tokyo [ About Mobilus Co., Ltd.] Mobilus is The SupportTech Company, which renews support with technology. The chat system “MOBI AGENT” provides seamless chat support using AI chatbot (automatic response) and manned response for corporate contact centers and local
governments, the chatbot “MOBI BOT”, and AI Including “MOBI VOICE,” a telephone answering system, “MOBI CAST,” a segment information distribution system compatible with LINE official accounts, and “Visual IVR,” which unifies the inquiry line and visualizes guidance and flow. We are developing solutions for customer support support. The Mobi series has been introduced by more than 500 companies (as of December 2023), and has been ranked No. 1 in sales share of the chatbot market for 6 consecutive years. In addition, in the LINE Biz Partner Program, which was introduced with the aim of proactively promoting the expansion of sales and the addition and improvement of functions for various corporate services provided by LINE, we have selected “Technology Partner”, “Planning Partner”, and “Govtech Partner Program”. We have been certified as a “Partner” and have received the “Customer Care” badge. *Source: ITR “ITR Market View: Interactive AI/Machine Learning Platform Market 2023” Chatbot market: Sales amount trends and share by vendor (FY2022)
■About Mobilus SupportTech Lab This is a lab established by Mobilus for the purpose of researching and disseminating “SupportTech,” a technology that will evolve customer support. At the Mobilus SupportTech Lab, we will engage in activities that use technology to solve problems in customer support sites and promote change. Specifically, we publish research reports and chaos maps, disseminate information through owned media, host and co-sponsor seminars, give presentations, and conduct research and development through
demonstration experiments. -Press
release-https://mobilus.co.jp/press-release-Owned
media-https://mobilus.co.jp/labCompany name: Mobilus Co.,
Ltd.Representative: Tomohiro IshiiLocation: 105-0023 15th floor, Hamamatsucho Building, 1-1-1 Shibaura, Minato-ku, Tokyo Established: September 2011 Listed market: Tokyo Stock Exchange Growth (Stock code: 4370) Business content: SaaS products for contact centers (Mobi series), etc. Official website for providing CX solutions:
https://mobilus.co.jpIR information: https://mobilus.co.jp/ir
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