[Helpfeel Co., Ltd.] CS specialized online AI event “AI Chat/Voice Summit “Helpfeel” AI expert engineer Teramoto will be on stage at “2024”
*View in browser* *Helpfeel Co., Ltd.*
Press release: January 26, 2024
**
“Helpfeel” AI expert engineer Teramoto will be on stage at the CS-specific online AI event “AI Chat/Voice Summit 2024”
*Speech theme: How to deal with ever-advancing generative AI – ChatGPT usage example of “Helpfeel” that guides customers to self-solving* Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter referred to as the Company) is Media Link Co., Ltd. (Minato-ku, Tokyo, Representative Director: Matsumoto)
AI Chat/Voice Summit, an online AI event for customer support hosted by Atsushi We would like to inform you that our AI expert engineer Teramoto will be speaking at “2024”.
Our company offers search SaaS “Helpfeel” (Helpfeel: https://helpfeel.com/ ) By using generative AI, we are able to increase end users’ self-solving ability and improve FAQs with less burden.
■What is “AI Chat/Voice Summit 2024”?
*Will text or voice open up the future of customer support?* In one survey, approximately 60% of companies answered that they would “fully introduce generative AI within the next year.” Customer support is no exception as many companies move toward full-scale adoption of AI for competitiveness and survival. This event is an opportunity to learn about the changes that the latest AI technology will bring to the customer support industry, and to think about the future of customer support together, transcending the boundaries between viewers and speakers.
* Date and time: * February 9, 2024 (Friday) 9:10-17:40
* Format: * Online (Zoom)
* Sponsored by: * Media Link Co., Ltd.
Event details “AI Chat/Voice Summit 2024” special page
■Our presentation content
* 14:30～15:10*
* -Latest AI Webinar-*
How to deal with ever-advancing generative AI – ChatGPT usage example of “Helpfeel” that guides customers to self-solving
* Speakers:*
Helpfeel Co., Ltd.
AI Expert Engineer Daiki Teramoto
* Daiki Teramoto Profile *
Developed “HackforPlay”, a teaching material for learning programming by hacking games, while attending Ishikawa National College of Technology, and started the company in Kanazawa City, Ishikawa Prefecture. Received the Minister of Internal Affairs and
Communications Award at NICT Entrepreneur Koshien, and was certified as an IPA Unexplored Super Creator in 2015. In addition to operating our own services, CoderDojo
He launched Kanazawa and holds weekly programming courses for elementary and junior high school students. Joined Nota (currently Helpfeel) in 2021 as a Helpfeel engineer. He is working on developing new features for Helpfeel, making use of his knowledge gained through product development on his own.
Sign up here
* ■Research on our generative AI and its use in products*
With the rise of the generative AI “ChatGPT” developed by OpenAI, generative AI built into search engines such as Bing and Google have appeared one after another and are attracting attention.
At our company, we have been conducting machine learning research for several years and organized it as a working group in January 2023. On March 1, 2023, on the day OpenAI announced the ChatGPT API,
“Helpfeel”, which utilizes generation AI, was launched as an article generation function of the search SaaS “Helpfeel”.
Generative
We implemented “Writer” and began providing it to customer companies, including enterprise companies, the following week. Since then, we have continued further research and development and communication activities.
*Functions that utilize the generation AI of search SaaS “Helpfeel”* “Generative Writer” material download:
https://helpfeel.com/download_resource/helpfeel_generativewriter_service_guide “Contact Sense AI” document download:
https://helpfeel.com/download_resource/helpfeel_contactsense_service_guide
* ■About search SaaS “Helpfeel”*
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” realized by AI technology and technical writer (*) *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, technical writers and AI technology
Therefore, it predicts the words that the user will type and creates approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Helpfeel’s patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
* ▼Helpfeel introduced companies (some) *
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7108
Site:
Unsubscribe HTML email