Marketing Association Co., Ltd.
[Useful material] A must-see for apparel EC personnel! “[For the apparel e-commerce industry] Recommendations for customer service to increase sales” is available for free
~A thorough explanation of the importance of “customer care” on apparel e-commerce sites~
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Marketing Association Co., Ltd. (Headquarters: Taito-ku, Tokyo, Representative Director: Hirokazu Nakazono, hereinafter referred to as the Company), which provides e-commerce site management agency services, has released a document titled “[For the apparel e-commerce industry] Increase sales” that will help improve e-commerce site sales. We have published “Recommendations for customer service”.
[Image 1: https://prtimes.jp/i/128388/58/resize/d128388-58-57bc0845409b343e18b7-0.png&s3=128388-58-7b3ca8f9bfa996b15141349d24d13469-600×340.png ]
Click here to download the material:
https://ma-inc.jp/dl-16/?utm_source=240209prtimes&utm_medium=press overview
In addition to running our own apparel brand’s physical store, we also operate an e-commerce site and work every day to increase sales. ・Compared to stores, sales of our own apparel EC are slow to grow… ・Repeat customers do not increase, and customers tend to switch to competing brands…
・Sales do not increase even if you distribute coupons or conduct sales… I think there are many business owners who are facing challenges and feeling anxious.
This time, we would like to address business operators who are concerned about managing their e-commerce sites, especially those in the apparel industry.
We have prepared a document called “Recommendations for customer service that will increase sales.”
“Customer service” on an e-commerce site is an extremely important task that can lead to increased sales, but compared to sales and campaigns, it is difficult to directly link to sales, and there may be an image that “it takes time and effort to respond/improve.” yeah. I want to improve the efficiency of my e-commerce site’s operation/I want to increase sales,
What should we do with “customer care” unique to apparel EC? If you are a business owner with such concerns, please feel free to download it. I recommend this hotel
・Those who are worried about improving apparel EC sales
・Those who are considering outsourcing the operation of their apparel e-commerce site
・Those who want to know what they should do in terms of “customer service” to increase sales.
Material overview
・Why is customer service important for e-commerce sites?
・To improve the quality and efficiency of customer service
・About “inquiries” on the apparel EC site
・Introducing our service “Customer Support Plus”
Material sample
[Image 2: https://prtimes.jp/i/128388/58/resize/d128388-58-c5b7f11f9ef293063a72-1.jpg&s3=128388-58-ef046ad864a1fa6f7a5eb1e12ce7756e-600×156.jpg] Click here to download the material:
https://ma-inc.jp/dl-16/?utm_source=240209prtimes&utm_medium=press About our EC site management agency service “EC Supportology Plus”
[Image 3: https://prtimes.jp/i/128388/58/resize/d128388-58-07e3219b7ec847b82765-2.png&s3=128388-58-c30a6143ff3065bb6d8fe4510df9cd38-1814×850.png ]
We provide specialized e-commerce management agency services with a 100% full-time staff system and over 10 years of experience in the industry.
You can be entrusted with a wide range of tasks, from customer service and order processing on e-commerce sites to “cancellation
prevention” and “follow-up calls” for regular mail order sales. In addition, since it is compatible with various EC mall systems, you can use the system you are currently using as is.
If you are a company that lacks resources or would like to improve operational efficiency, please feel free to contact us.
EC Supportology Plus service site:
https://ma-inc.jp/service/ec_saporoji_plus/lp/?utm_source=240208prtimes&utm_medium=press Company Profile
[Image 4: https://prtimes.jp/i/128388/58/resize/d128388-58-bf3e6016de6e196c150a-3.png&s3=128388-58-594ae6e6b812e8a14ccf9b92c4182fe1-1071×159.png ]
Company name: Marketing Association Co., Ltd.
Representative Director: Hirokazu Nakazono
Address: 1-1-15 Ikenohata, Taito-ku, Tokyo, Minamisei Ueno Building 1, 3, 4F Capital: 17.5 million yen
Business content: BPO operations including EC site management agency and call center agency
■Corporate site: https://ma-inc.jp/
■EC site operation agency service:
https://ma-inc.jp/service/ec_saporoji_plus/lp/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000058.000128388.html