parksha technology
PKSHA’s AI SaaS “PKSHA FAQ” won “Leader” in the FAQ system category and large company category at the “ITreview Grid Award 2024 WINTER” In recognition of our high ratings in terms of satisfaction and awareness, we received the title of “Leader” in the FAQ system category and large company category, and the “High Performer” title in the overall category.
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PKSHA Technology Co., Ltd. (Headquarters: Bunkyo-ku, Tokyo,
Representative Director: Katsuya Uenoyama, hereafter PKSHA) is an FAQ system provided by PKSHA Communication Co., Ltd., a group company (Headquarters: Shibuya-ku, Tokyo, Representative Director: Tetsuya Sato) “PKSHA FAQ” won “Leader” in the large company category and “High Performer” in the general category in the FAQ category of “ITreview Grid Award 2024 Winnter” conducted by the IT product/SaaS review site “ITreview” We would like to inform you that we have done so. PKSHA Communication is based on the business vision of “Weave Trust: Weaving trust between companies and customers, making communication a reason why people continue to choose us,” and through the development and provision of PKSHA Communication Cloud, we aim to support companies with mutually collaborative AI SaaS. and optimization of multiple customer communication points.
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◆What is “ITreview Grid Award 2024 WINTER”?
“ITreview Grid Award 2024 WINTER” is an opportunity to award products that are supported by users once a quarter based on reviews posted on “ITreview”, a review platform for corporate IT products and cloud services. Among the many IT tools, among the SaaS software that is attracting attention at the forefront of business based on user reviews, “Leader” is a product that has high scores on both the axes of satisfaction and recognition. Products with high satisfaction scores are awarded as “High Performers”.
◆Award-winning categories and reasons
・FAQ system category ・Large company category “Leader”
・FAQ system category ・General category “High Performer”
We believe that our rich functionality, high operability, and detailed support system were highly evaluated.
Reference: https://www.itreview.jp/products/okbiz-for-faq/reviews PKSHA FAQ Award Categories
FAQ system: https://www.itreview.jp/categories/faq
◆Example of reviews from users
The following points were rated by users:
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In addition to ensuring ease of use by frequently updating product versions, including a FAQ proofreading function that utilizes generated AI, we have also realized the sophistication of call center operations and the “PKSHA Chatbot”, which has been increasing in number of cases recently. We will continue to work hard to continue to be an indispensable presence for contact centers by improving collaboration with PKSHA Speech Insight.
◆About “PKSHA FAQ”
PKSHA FAQ is a FAQ/inquiry management based on the unique patented technology (Patent No. 4512103), which was developed jointly with HDI-Japan, the Japanese subsidiary of HDI, the world’s largest help desk industry organization. As a system, you can easily create and update FAQ sites from a web browser, and it is also equipped with AI support functions, which has resulted in a 40% reduction in inquiries. Taking advantage of the system’s high operability and searchability, it is used by over 800 sites, which have the top market share in Japan, including major companies and local governments in various industries such as finance, manufacturing, information communications, and distribution.
URL: https://aisaas.pkshatech.com/faq/
◆About PKSHA Communication
With the business vision of “Weave Trust: Creating trust between companies and customers, and making communication a reason why people continue to choose us,” we offer multiple communication AI SaaS services for companies and customers, including PKSHA FAQ, PKSHA Chatbot, PKSHA Voicebot, and PKSHA Speech Insight. We are developing and providing PKSHA Communication Cloud, which optimizes multiple communication points. -PKSHA Communication Cloud- is a comprehensive solution based on PKSHA’s AI technology and consulting services that optimizes customer experience across channels and solves problems in companies’ customer contact management.
◆About PKSHA Technology Group
With the mission of “giving shape to the software of the future,” we develop AI solutions and provide AI SaaS using algorithms in the machine learning/deep learning field developed in-house to create future relationships between companies and people. I am. In addition to providing solutions tailored to customer issues based on a wide range of technologies such as automatic responses using natural language processing technology, image/video recognition, and predictive models, we also develop AI SaaS that solves common issues. We provide multifaceted support for the social implementation of software and aim for a prosperous society where people and software evolve together.
Company name: PKSHA Technology Co., Ltd.
Address: Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo Representative: Representative Director Katsuya Uenoyama
URL: https://www.pkshatech.com/
◆Inquiries regarding this matter
pr@pkshatech.com
More details about this release:
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