[Helpfeel Co., Ltd.] Helpfeel, which realizes customer support DX, will exhibit at “DX General EXPO 2024 Spring Tokyo”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 14, 2024
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Helpfeel, which realizes customer support DX, will exhibit at “DX General EXPO 2024 Spring Tokyo”
*Booth visit reservation campaign underway! Get an Amazon gift card* Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
DX General EXPO 2024 Spring will be held at Tokyo Big Sight from February 20th (Tuesday) to February 22nd (Thursday), 2024.
We would like to inform you that we will be exhibiting at Tokyo. “DX General EXPO 2024 Spring
“Tokyo” is Japan’s largest comprehensive DX exhibition, where DX solutions for improving business efficiency, reforming work styles, and strengthening management foundations are gathered together.
We will introduce “Helpfeel”, a search SaaS that realizes customer support DX, and demonstrate it using real screens. We are also running a booth visit reservation campaign, so please make a reservation. We look forward to seeing you there.
* Our booth: [S04-51]*
* Date: * February 20, 2024 (Tuesday) – February 22, 2024 (Thursday) 10:00-17:00 each day
* Venue: * Tokyo Big Sight (East 2, 3, 7 Halls)
* Sponsor: * DX General EXPO Executive Committee
*Exhibition official website:* https://www.bizcrew.jp/expo/dx-tokyo *Pre-registration is required from the exhibition official website to visit.
▼Booth visit reservation campaign underway
Those who enter the promotion code when making a reservation to visit the booth and make an appointment on the day will receive an Amazon gift card (worth 1,500 yen) from the exhibition secretariat after the exhibition.
*Please pre-register for the exhibition and reserve your booth visit. *For inquiries regarding this campaign, please contact the exhibition office (Everridge Co., Ltd.).
Click here to reserve your booth visit
Promotion code: expo202402
■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” realized by AI technology and technical writer (*) *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, technical writers and AI technology
Therefore, it predicts the words that the user will type and creates approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Helpfeel’s patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000282.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=282