[Helpfeel Co., Ltd.] Helpfeel will give a seminar at “E-Commerce Fair Tokyo 2024” and introduce examples of FAQ usage on EC sites
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 14, 2024
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Helpfeel will give a seminar at “E-Commerce Fair Tokyo 2024” and introduce examples of FAQ usage on EC sites
*Introduced by Raxul, Yahoo! Flea Market, LUSH, etc. “Helpfeel usage example that dramatically improves the efficiency of customer service on EC sites” *
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
Helpfeel) will be holding the exhibition “E-Commerce Fair Tokyo” to be held at Tokyo Big Sight on Wednesday, February 21st and Thursday, February 22nd, 2024.
We would like to inform you that we will be exhibiting at “2024” and our Sales Manager Koyama will be speaking at the seminar.
“E-commerce fair
“Tokyo” is the largest and largest business event in the EC/mail order industry, which will be held for the 17th time this year. At the seminar, leading companies and experts in the industry will be on stage, and at the exhibition, many solutions supporting e-commerce site construction, payments, logistics, etc. will be on display.
At our booth, we will introduce “Helpfeel”, a search SaaS that realizes customer support DX, and will demonstrate it using real screens. We will also be giving a seminar on usage examples that dramatically streamlined customer service on e-commerce sites. We look forward to seeing you there.
▼Our booth:
* Our booth: [D-18]*
* Date: * Wednesday, February 21, 2024, Thursday, February 22, 2024 10:00-17:00 each day
* Venue: * Tokyo Big Sight East Hall 1
* Sponsor: * Informa Markets Japan Co., Ltd.
* Official exhibition website: * https://www.ecfair.jp/
*Pre-registration is required from the exhibition official website to visit.
▼Our seminar presentation:
* [C-17] * 2/22 (Thu) 16:20-16:50
* ～Introduced by Raxul, Yahoo! Flea Market, LUSH, etc.～ Examples of using “Helpfeel” to dramatically improve the efficiency of customer service on EC sites*
In recent years, “self-solving” support, which improves the customer experience by having customers solve their own questions and problems, has been attracting attention. “Helpfeel” is an innovative
self-solving search SaaS that can handle ambiguous word expressions that differ slightly from person to person, sensory expressions, and spelling mistakes. In the four years since the service was released in 2019, it has been installed on approximately 300 sites ranging from startups to major companies, including Raxul, Yahoo! Flea Market, and LUSH. In this seminar, we will introduce examples of how “Helpfeel” was used on e-commerce sites to improve customer experience. * Speakers:*
Helpfeel Co., Ltd.
Sales Manager Keisuke Koyama
Click here to apply for the seminar ■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” realized by AI technology and technical writer (*) *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, technical writers and AI technology
Therefore, it predicts the words that the user will type and creates approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Helpfeel’s patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000283.000027275.html
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https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=283
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