[Certified NPO Florence] Implements AI in pregnancy consultation chatbot on LINE PKSHA
Introducing Technology’s dialogue engine to improve usability
*View in browser* *Certified NPO Florence*
Press release: February 16, 2024
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Implementing AI in pregnancy consultation chatbot on LINE Introducing PKSHA Technology’s dialogue engine to improve usability
The certified NPO Florence (Chiyoda-ku, Tokyo, Representative Director: Midori Akasaka) has announced that PKSHA Co., Ltd. “Enaga-san” is a chatbot that uses LINE Technology’s conversation engine to mainly respond to inquiries related to unexpected
pregnancies.
We have implemented AI in the “Consultation Room”. As a result, the chatbot’s “dialogue function” and “analysis function” were updated in February 2024.
In the area of ”pregnancy consultation x AI”, where there is little precedent, we will provide a system that makes it easier for users to consult and access the information they are looking for than ever before.
* History of the chatbot “Enaga-san Counseling Room” using LINE* According to a survey by the Ministry of Health, Labor and Welfare, 50% of child abuse deaths occurring in Japan are 0 years and 0 months old. The tragic cases that are often reported in the media, where babies are abandoned (abused to death) after unexpected pregnancies, are often due to the fact that pregnant women give birth without being able to talk to anyone.
In the baby adoption business that Florence started in 2016, one of the needs that came to light as counselors consulted with women suffering from unexpected pregnancies was, “I want to consult anonymously, late at night, on holidays, or at any time of the day.” There was something like that.
Based on these backgrounds and needs, we have created a system that utilizes LINE, which is used by many people across the country every day and allows those seeking advice to ask questions anonymously, to deliver accurate information 24 hours a day to those in need of consultation and support. Chatbot “Enaga-san” using LINE in April 2020 We have started the “Consultation Room” service.
*Basic information about the chatbot “Enaga-san Counseling Room”* Target of use:
Pregnant women from all over the country who are suffering from unexpected pregnancies, and those who wish to become foster parents through special adoption.
Main information provided:
Local government systems, allowances and insurance for pregnancy and childcare, special adoption process, etc.
Achievements so far:
Number of “friends” on LINE official account “Enaga-san Counseling Room”: 10,324 people (as of December 31, 2023)
Chatbot (pregnancy consultation) number of consultations: 10,494 (April 2020 – December 2023)
How to register:
Register from the “Add friend” button on the LINE official account “Enaga-san Counseling Room”
https://liff.line.me/1645278921-kWRPP32q/?account Id=505qsdzh To “add friends” to “Enaga-san Counseling Room”, use this QR code *Using AI to create a chatbot that is easier to consult*
“Enaga-san Counseling Room” talk screen
*・Evolution of dialogue function*
* ~From selecting questions to consulting in your own words~* Users can now consult with their questions and concerns about pregnancy in their own words by entering text on LINE, instead of the previous multiple-choice consultation method.
Based on the information you entered, AI will provide you with an answer or a candidate answer.
* ・Equipped with new analysis functions*
* ～Consultation chat where the accuracy of answers continues to improve～* By using AI to analyze the contents of consultations and performing machine learning, we can continuously improve the accuracy of displaying responses to consultations.
By analyzing the questions and feedback you enter, and the answers you see, we continually update your experience so users can quickly access the information they need.
We will continue to evolve a system that allows users with urgent concerns to consult more easily and receive support more quickly.
* ・AI design with consideration for ethics and accuracy of information* Also, “Enaga-san”
The “Consultation Room” has been designed with consideration given to preventing the AI from returning incorrect information to the user. AI is not used to generate responses to consultations, but rather to search and weight pre-prepared answers and analyze dialogue. Florence will continue to provide services that users can use with peace of mind, by correctly using advanced technology such as AI to quickly and effectively respond to various needs related to pregnancy and special adoptions.
*About PKSHA Technology Co., Ltd.*
■* PKSHA Technology Co., Ltd.*
With the mission of “giving shape to the software of the future,” we develop AI solutions using algorithms in the machine learning/deep learning field developed in-house to create future relationships between companies and people.
We provide SaaS. In addition to providing solutions tailored to customer issues based on a wide range of technologies such as automatic responses using natural language processing technology, image/video recognition, and predictive models, we also provide AI that solves common issues.
By deploying SaaS, we support the social implementation of software from multiple angles and aim for a prosperous society where people and software evolve together.
Company name: PKSHA Technology Co., Ltd.
Address: Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo Representative: Representative Director Katsuya Uenoyama
URL: https://www.pkshatech.com/
About Florence, a certified NPO
Change Japan for the sake of children. Florence is one of the largest NPOs in Japan that solves social issues and creates value through three axes: business development, policy advocacy, and cultural creation, in order to nurture the children who will lead the future in society.
Established in 2004 as Japan’s first visiting-type, mutual aid-type sick child care business organization, we provide support for children and childcare in Japan, including support for single parents, prevention of child poverty, prevention of child abuse and isolation of parents and children, and family support for children with disabilities. We carry out comprehensive activities in this area. In 2015, the “Home Nursery School” model to solve the problem of childcare waiting lists was adopted as a national policy for “small-scale licensed daycare centers.” We are accelerating
initiatives nationwide such as “Helen”, “Florence Counseling” and “Baby Adoption” to solve child abuse problems, and “Children’s Home Meals” to solve child poverty.
We are a non-profit organization that works with many friends to create a “new normal” in society.
Florence Corporate Site URL: https://florence.or.jp/
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