parksha technology
Joyo Bank introduces AI conversation engine “PKSHA Chatbot”
Through collaboration with PKSHA FAQ, we aim to simultaneously improve customer satisfaction and streamline response operations.
……
PKSHA Technology Co., Ltd. (Representative Director: Katsuya Uenoyama, hereinafter referred to as PKSHA) is a group company, PKSHA Workplace Co., Ltd. (Head Office: Bunkyo-ku, Tokyo, Representative Director: Tetsuya Sato), which is a subsidiary of Joyo Bank, Ltd. (Head Office: Mito, Ibaraki Prefecture). We would like to inform you that we have started operation of the PKSHA Chatbot, a dialogue engine that utilizes deep learning and natural language processing (NLP), from February 2024 in collaboration with Joyo Bank, President and CEO: Tetsuya Akino. PKSHA Workplace uses a variety of AI SaaS products that utilize natural language processing technology, including chatbots, to realize a new relationship in which workers and software interact and evolve together, improving operability. We support companies’ DX promotion by providing high quality products.
[Image: https://prtimes.jp/i/22705/136/resize/d22705-136-ccb2299dc56f24da26d5-0.png&s3=22705-136-b790ba15280ef1c268d7d44c33298517-1846×328.png ]
Background of introduction:
Joyo Bank, whose main business base is Ibaraki Prefecture, is accelerating its digital implementation, as seen in January 2024 when it was certified as a “DX Certified Business Operator” by the Ministry of Economy, Trade and Industry. The bank had previously introduced a FAQ system to improve customer satisfaction and reduce the burden of telephone inquiries within the bank, but the bank was aiming for further improvements. There was also an emphasis on collecting data to ensure that customer feedback was heard and used to further improve services. In order to ensure the accuracy of the chatbot’s answers, we were considering installing AI, and in addition to the answer accuracy of the AI dialogue engine, we found that it was highly compatible with the PKSHA FAQ (FAQ system) that was already in operation. The decision to introduce PKSHA Chatbot was made because it would eliminate the hassle of double management of FAQs. Another factor in our decision was that we had a support system for tuning in the initial phase, which is important for establishing operations, and that we had a wealth of know-how in the banking field.
Introduction overview:
A new chatbot will be installed on Joyo Bank’s website and released in February 2024, creating a system that can answer customer questions 24 hours a day, 365 days a year. Previously, customers had to search the FAQ page themselves, but with this introduction, we aim to make the service easier to use by allowing customers to smoothly resolve their problems.
First of all, while establishing the operation, we will increase the number of places where chatbots are displayed on web pages in the future, thereby reducing the number of man-hours required to respond to inquiries and improving customer satisfaction. We will continue to support the introduction of PKSHA Workplace by regional banks, explore new forms of communication using technology, and strive to accelerate the DX of regional banks as a whole.
◆About Joyo Bank
Company name: Joyo Bank, Ltd.
Head office location: 2-5-5 Minamicho, Mito City, Ibaraki Prefecture Representative: Tetsuya Akino, President and Director
URL: https://www.joyobank.co.jp/
◆About PKSHA Workplace
With our business vision of “AI Powered Future Work: Turning employees’ wisdom and connections into power for companies,” we develop and provide AI SaaS products that realize future work styles. Centering around -AI Help Desk for Microsoft Teams-, we aim to improve the sophistication of knowledge management and communication within companies. Aiming for a work environment that directly leads to maximizing the value of products and customers, we support a work style that integrates AI technology and promotes co-evolution between employees and between employees and software.
◆About PKSHA Technology Group
With the mission of “giving shape to the software of the future,” we develop AI solutions and provide AI SaaS using algorithms in the machine learning/deep learning field developed in-house to create future relationships between companies and people. I am. In addition to providing solutions tailored to customer issues based on a wide range of technologies such as automatic responses using natural language processing technology, image/video recognition, and predictive models, we also develop AI SaaS that solves common issues. We provide multifaceted support for the social implementation of software and aim for a prosperous society where people and software evolve together.
Company name: PKSHA Technology Co., Ltd.
Address: Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo Representative: Representative Director Katsuya Uenoyama
URL: https://www.pkshatech.com/
◆Inquiries regarding this matter
pr@pkshatech.com
More details about this release:
https://prtimes.jp/main/html/rd/p/000000136.000022705.html