[Helpfeel Co., Ltd.] Helpfeel will exhibit at
“Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ‘24”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 20, 2024
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Helpfeel exhibits at “Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ‘24”
*For increasing sales, improving productivity, and promoting DX. Search SaaS “Helpfeel” that realizes customer support DX*
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
Our company) will be holding the exhibition “2nd
Sales/Marketing/Advertising/Promotion/Store/EC DXPO” to be held at INTEX Osaka from February 27th (Tuesday) to February 28th (Wednesday), 2024.
We would like to inform you that we will be exhibiting at Osaka ’24’.
“2nd Sales/Marketing/Advertising/Sales Promotion/Store/EC DXPO Osaka ’24’ is one of the largest business negotiation-type exhibitions in Kansai in the DX field. Solutions for increasing sales, improving productivity, and promoting DX will be brought together in one place.
We will introduce “Helpfeel”, a search SaaS that realizes customer support DX, and will demonstrate using actual screens. Please take advantage of our booth reservations. We look forward to seeing you there.
* -For those who have such problems-*
* ・* We operate a chatbot and FAQ, but the number of inquiries does not decrease * ・* I want to streamline the process of responding to inquiries from customers and employees.
*Our booth: [3-30]*
* Exhibition name: * 2nd
Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ‘24 * Date: * February 27, 2024 (Tuesday) 9:30-18:00, February 28, 2024 (Wednesday) 9:30-16:00
* Venue: * INTEX Osaka Building 6 C Zone
* Sponsor: * Boutiques Co., Ltd. (DXPO Secretariat)
* Official exhibition website: * https://fox.dxpo.jp/osaka
Click here to reserve your booth
*Pre-registration is required from the exhibition official website to visit. *To make a reservation for a business meeting, advance registration (DXPO member registration) and login are required. If you are not registered (not logged in), please register and log in according to the instructions from the “Reserve a business meeting at this company’s booth” button, and then make a reservation again from the above page.
We will also be exhibiting at “Back Office DXPO Osaka ’24,” which will be held consecutively to the above, and an online exhibition. * ▼ 2nd Back Office DXPO Osaka ‘24 (Booth number: 4-24/INTEX Osaka) *
https://dxpo.jp/real/box/osaka24/product.html?supplier_id=534&company_name=(%E6%A0%AA)Helpfeel * ▼ Sales/Marketing/Advertising/Promotion/Store/EC DXPO ONLINE* https://dxpo.jp/u/fox/webooth/detail?webooth_slot=833
■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” realized by AI technology and technical writer (*) *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, we use technical writers and AI technology to predict the words that users will type and create approximately 50 “intent expressions.” It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Helpfeel’s patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000284.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=284
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