[Helpfeel Co., Ltd.] Helpfeel, which dramatically improves the searchability of internal FAQs and manuals, will be exhibited at “Back Office DXPO Osaka ‘24”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 20, 2024
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Helpfeel, which dramatically improves the searchability of internal FAQs and manuals, will be exhibited at “Back Office DXPO Osaka ‘24” *Convert manual to DX! “Helpfeel User Manual Search” that can be searched from PDF*
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
Our company) will be holding the exhibition “2nd Back Office DXPO Osaka” to be held at INTEX Osaka from February 29th (Thursday) to March 1st (Friday), 2024.
We would like to inform you that we will be exhibiting at ’24’.
“2nd Back Office DXPO Osaka
’24’ is one of the largest business negotiation-type exhibitions in Kansai in the DX field. We specialize in business matching between corporate management departments such as general affairs, human resources, and accounting, and companies that provide DX solutions.
Our company has launched “Helpfeel User Manual Search” where you can search for user manuals.
https://helpfeel.com/user-manual
)” will be introduced. Previous manuals could only search by words within the text, but our patented technology, “Intent Prediction Search,” allows you to search the appropriate page even if the entered keywords and words in the text do not exactly match. I can present it. We look forward to your reservations and your visit. * -For those who have such problems-*
* ・* I created a manual, but I can’t find the information I need and it’s not being used.
* ・* Information is scattered in PDF and FAQ sites
* ・* Product explanations are difficult and it takes time to train new employees.
*Our booth: [4-24]*
* Exhibition name: * 2nd Back Office DXPO Osaka ‘24
* Date: * February 29, 2024 (Thursday) – March 1, 2024 (Friday) 9:30-17:00 each day
* Venue: * INTEX Osaka Building 6 C Zone
* Sponsor: * Boutiques Co., Ltd. (DXPO Secretariat)
* Exhibition official website: * https://dxpo.jp/real/box/osaka/
Click here to reserve your booth
*Pre-registration is required from the exhibition official website to visit. *To make a reservation for a business meeting, advance registration (DXPO member registration) and login are required. If you are not registered (not logged in), please register and log in according to the instructions from the “Reserve a business meeting at this company’s booth” button, and then make a reservation again from the above page.
We will also be exhibiting at
“Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ’24”, which is being held until the day before the above, and at the online exhibition.
* ▼ 2nd Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ‘24 (Booth number: 3-30/INTEX Osaka)*
https://dxpo.jp/real/fox/osaka24/product.html?supplier_id=534&company_name=(%E6%A0%AA)Helpfeel * ▼ Sales/Marketing/Advertising/Promotion/Store/EC DXPO ONLINE* https://dxpo.jp/u/fox/webooth/detail?webooth_slot=833
■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” realized by AI technology and technical writer (*) *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, we use technical writers and AI technology to predict the words that users will type and create approximately 50 “intent expressions.” It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Our patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000285.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=285