[Helpfeel Co., Ltd.] “Seiko Solutions”, which handles the system solutions field of the Seiko Group, introduces search SaaS “Helpfeel”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 26, 2024
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“Seiko Solutions”, which handles the system solutions field of the Seiko Group, introduces search SaaS “Helpfeel”
*Adopted as FAQ for “Easy Electronic Contract for Cloud”, which is increasing in demand due to legal revisions! Reduce the burden of responding to inquiries*
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
Seiko Solutions Co., Ltd. (Chiba City, Chiba Prefecture,
Representative Director and President: Jun Sekine)
As a FAQ for “Easy Electronic Contract for Cloud” provided by Seiko Solutions, there is a search SaaS “Helpfeel:
We would like to inform you that we have introduced “https://helpfeel.com/”. ■The demand for electronic contracts is increasing due to the spread of remote work and legal revisions.
Increase in inquiries from users
Seiko Solutions, which is in charge of the Seiko Group’s system solutions field, provides a cloud service called “Easy Electronic Contracts for Cloud,” which enables electronic contracts, time stamps (digitalization of sealing operations), and document storage that complies with the Electronic Bookkeeping Act. We support the improvement of business efficiency and business efficiency.
Since 2020, the spread of remote work and the removal of stamps have rapidly progressed due to the effects of the new coronavirus, and the demand for “time stamps” that prove the date and time of electronic contracts has increased. Furthermore, the demand for electronic contract systems has rapidly increased, with the revision of the Electronic Bookkeeping Law making it obligatory to store electronic transaction data from January 2024.
Under these circumstances, while the number of users of “Easy Electronic Contracts for Cloud” is increasing, the FAQ on the site only provides “simple questions and answers,” so inquiries from customers are not directly directed to sales staff. I did. The organization of knowledge within the company was not keeping up, and sales staff resources were being taken up by frequently having to check with other departments.
Therefore, Seiko Solutions considered introducing a FAQ system and decided to introduce “Helpfeel” after evaluating the system’s “high searchability” and “improvement activities through customer success”, which are resistant to fluctuations and ambiguous expressions. By increasing the number of inquiries from existing users regarding “functions” such as how to operate the system, and “systems” such as electronic bookkeeping methods, we aim to create an environment where customers can quickly solve their own problems and improve customer satisfaction. We aim to improve satisfaction and reduce the burden on sales staff. We also hope that potential customers who are considering implementing the service will be able to use Helpfeel to resolve any questions they may have before implementing the service, contributing to business results.
Aiming to create an environment where as many customers as possible can solve their questions on their own, we will continue to provide support for the operation of Seiko Solutions’ FAQ system.
Helpfeel introduction site: https://faq.seikotrust.jp/ ■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search (*)” realized by AI technology and technical writer *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what a searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, technical writers and AI technology
Therefore, it predicts the words that the user will type and creates approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*: Our patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Seiko Solutions Co., Ltd.
Established: December 13, 2012
Representative: Atsushi Sekine, Representative Director and President Head Office: 1-8 Nakase, Mihama-ku, Chiba City, Chiba Prefecture 261-8507 Site: https://www.seiko-sol.co.jp/
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000287.000027275.html
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