TTG
The first unmanned payment store at a hotel in the Tokai region is in operation Hotel Concorde Hamamatsu In-hotel store “CONCORDE GO” opens ~Aiming to improve guest satisfaction through cutting-edge technology~ ……
Entetsu Kanko Development Co., Ltd. (Headquarters: Hamamatsu City, Shizuoka Prefecture, President: Tadayasu Morishita, hereinafter referred to as Entetsu Kanko Kaihatsu) operates TOUCH TO GO Co., Ltd. (Headquarters: Minato-ku, Tokyo) within Hotel Concorde Hamamatsu. , Representative Director and President: Tomoki Akutsu, hereinafter referred to as TTG) will open the store “CONCORDE GO” on February 29, 2024, which has introduced the unmanned payment system “TTG-SENSE MICRO”. This is the first time that an unmanned payment system has been introduced at a hotel in the Tokai region. The introduction and installation of “TTG-SENSE MICRO” was realized in collaboration with GLORY Co., Ltd. (Head office: Himeji City, Hyogo Prefecture, President and CEO: Motosumi Miwa).
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■About the shop at Hotel Concorde Hamamatsu
The introduction of this unmanned payment system is an effort to solve the labor shortage in the tourism industry, which has become a social issue in recent years, and to improve hotel convenience and customer satisfaction. The hotel had previously closed its staffed store due to a decline in the number of users due to the spread of the coronavirus, but tourism demand has recently recovered. In addition to business, the use of the facility has increased for leisure, and there has been a growing desire to eat, drink, and purchase souvenirs within the facility. With this background in mind, we have decided to revive and reopen the “hotel store” by realizing labor savings through an unmanned payment system.
TTG’s unmanned payment system uses multiple cameras and sensors installed in the store to recognize customers’ movements and the products they pick up in real time. When a customer stands in the payment area, the purchased items and billing amount are automatically displayed on the cash register screen. There is no need to scan product barcodes, and you can quickly complete your checkout. Additionally, there is no need to register as a member or use a dedicated app, and the checkout screen display is available in multiple languages (Japanese, English, Chinese, and Korean), allowing a wide range of customers to enjoy an easy and smart shopping experience. On the other hand, for operators, automating cash register operations reduces operational burden and improves staff work efficiency.
Furthermore, by utilizing this system, we are now able to allow stores to operate for long hours, which has been difficult in the past from the perspective of securing human resources. In addition to souvenirs such as food and drinks that are unique to the local Enshu region, we also sell daily necessities for long-term guests, allowing you to enjoy the hotel’s unique hospitality even late at night and early in the morning.
■About the unmanned payment system “TTG-SENSE MICRO”
“TTG-SENSE MICRO” is a space-saving, low-cost, unmanned payment system. Since it can be deployed in a small space of approximately 7 square meters, it can be deployed in convenience stores,
souvenir/miscellaneous goods stores, offices (work shops), etc., as well as common areas and rest rooms of hospitals, gas stations, factories, etc. It is a new solution that can be expanded and provided convenience to both operators and customers.
■“CONCORDE GO” store overview
Opening date: February 29, 2024 (Thursday) 10:00~ *Scheduled Business hours: 5:00-23:00 *Closed days are the same as hotel closed days Location: Hotel Concorde Hamamatsu 1F
Products handled: Boxed sweets for souvenirs, food, miscellaneous goods, beverages, alcoholic beverages (refrigerated), food, sweets, accommodation goods, etc.
■Hotel Concorde Hamamatsu Facility Overview
Location: 109-18 Motoshiro-cho, Chuo-ku, Hamamatsu City, Shizuoka Prefecture Nearby facilities: Hamamatsu Castle (about 5 minutes walk)
Access 1.: Approximately 5 minutes by car from JR Hamamatsu Station Access 2.: Approximately 15 minutes by car from Tomei Mikatahara Smart IC ■About Entetsu Tourism Development Co., Ltd.
Company name: Entetsu Tourism Development Co., Ltd.
Representative: Tadayasu Morishita, President and CEO
Business details: Hotel business, management of amusement parks and entertainment facilities, etc.
Office: 1891 Kanzanji-cho, Chuo-ku, Hamamatsu City, Shizuoka Prefecture Established: May 1956
URL: https://www.entetsu.co.jp/company/group/kanko_kaihatsu.html ■About TOUCH TO GO Co., Ltd.
Company name: TOUCH TO GO Co., Ltd.
Representative: Tomoki Akutsu, President and Representative Director Business content: Planning, design, development, maintenance, and sales of labor-saving systems and services such as unattended payments.
Office: TokyoYard Building 8F, 2-21-42 Takanawa, Minato-ku, Tokyo Established: July 1, 2019 (Reiwa 2)
URL: https://ttg.co.jp/
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