[Helpfeel Co., Ltd.] Helpfeel representative director/CEO Rakusai will be on stage at “FIN/SUM2024″ sponsored by Nihon Keizai Shimbun and the Financial Services Agency
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 29, 2024
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Helpfeel Representative Director/CEO Rakusai will be on stage at “FIN/SUM2024” sponsored by Nihon Keizai Shimbun and the Financial Services Agency
*Practical example of internal knowledge search using generative AI and application to customer support DX*
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
Our company will co-sponsor FIN/SUM2024, a comprehensive financial event sponsored by Nihon Keizai Shimbun and the Financial Services Agency, to be held from March 5th (Tuesday) to March 8th (Friday), 2024. Our company
We would like to inform you that Rakusai, Representative Director/CEO, will be on stage.
■About “FIN/SUM2024”
“FIN/SUM”, sponsored by Nihon Keizai Shimbun and the Financial Services Agency, is a conference themed on “Fintech,” which refers to the fusion of finance and technology. There will be symposiums by domestic and international experts and corporate leaders working on cutting-edge initiatives, workshops to dig deeper into issues, pitch contests by fintech companies, and booth exhibitions.
Search SaaS “Helpfeel” provided by our company (Helpfeel: https://helpfeel.com/ )” has been widely introduced in the financial industry, including local banks, consumer finance, and the insurance industry, and is widely used not only for customer FAQs but also for internal FAQs and knowledge building.
Our company is co-sponsoring “FIN/SUM2024,” and our representative director/CEO Rakusai will be on stage, sharing practical examples from the financial industry. We will also introduce “Helpfeel” on the demo stage and booth.
* Event name: * FIN/SUM2024 (FINSUM 2024) ~ Finance that brings “happy” growth * Date: * March 5th (Tuesday) to March 8th (Friday), 2024
*Venues:* Maru Building Hall (7th floor of Marunouchi Building), Maru Building Conference Square (8th floor of Marunouchi Building), Maru Cube (1st floor of Marunouchi Building), Conference Square M+ (10th floor of Mitsubishi Building)
* Content: * Lectures, symposiums, workshops, impact pitches, roundtables, exhibitions, etc.
* Sponsored by: * Nihon Keizai Shimbun, Financial Services Agency * Official website: * https://www.finsum.jp/
■About our company’s presentation
*Practical example of internal knowledge search using generative AI and application to customer support DX*
Recently, cases have emerged in which generative AI is used to effectively utilize various knowledge within banks.
In fact, by using generative AI to quickly search for necessary knowledge, it is possible to streamline a wide range of operations within a bank. In addition, by making it possible to search the content of customer inquiries as knowledge, it will also lead to the promotion of customer support DX. Therefore, in this session, we will introduce practical examples of internal knowledge search using AI and customer support.
We will introduce the application to DX.
* Date and time: * March 7th (Thursday) 12:50-13:30
* Location: * HALL B Conference Square
* Speakers:*
Helpfeel Co., Ltd.
Representative Director/CEO Kazushu Rakusai
* Isshu Rakusai Profile *
Born in 1982. Completed master’s program at Keio University Graduate School of Media and Governance. Aiming to create programs with a “human touch,” he developed software such as paper copi from his high school days, and recorded sales in the billions. In 2007, he moved to the United States and started working at our company (formerly Nota) in Silicon Valley.
Inc.), which develops apps and web sites in the global market and becomes a successful business. The current overseas sales ratio is over 30%. 2003
IPA Unexplored Software Creation Business Super Creator Certification. ■About our demo stage
* ～Looking at the case studies of regional banks～*
* Utilization of “Helpfeel”, an innovative self-solving tool that realizes customer support DX*
Since the coronavirus pandemic, customer contact points have shifted from offline (physical stores) to online (web).
(apps, etc.). Under these circumstances, customer support DX that takes advantage of non-face-to-face customer contact is becoming increasingly important. In this session, Customer Support DX We will introduce Helpfeel, an innovative self-help tool that can improve customer satisfaction and operational efficiency, along with examples of its implementation at regional banks.
* Date and time: * March 5th (Tuesday) 12:40-12:50
* Location: * HALL A Maru Building Hall
* Speakers:*
Helpfeel Co., Ltd.
Sales Department Sales Manager Takeaki Mita
*Takeaki Mita Profile*
Helpfeel Co., Ltd. Sales Department
Sales manager. Until now, he has worked in sales positions for a major security company. After joining Helpfeel Co., Ltd. as a sales manager, he has been proposing the use of FAQs to improve CX (customer experience) for companies of a wide range of industries and sizes, including financial institutions.
■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search (*)” realized by AI technology and technical writer *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98%, equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, we use technical writers and AI technology to predict the words that users will type and create approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*Our patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
– Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000288.000027275.html
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