[Helpfeel Co., Ltd.] Parking reservation app “Akippa” with over 3.6 million members introduces search SaaS “Helpfeel”
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 5, 2024
**
Akippa, a parking reservation app with over 3.6 million members, introduces search SaaS “Helpfeel”
*Enhanced FAQ for the tourist season! Provide a stress-free customer experience and encourage continued usage*
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter referred to as the Company) is akippa Co., Ltd. (Osaka City, Osaka Prefecture, Representative Director and CEO)
The search SaaS “Helpfeel” is available on the service site of the parking reservation app “akippa” provided by CEO: Genki Kanaya. We would like to inform you that we have introduced “https://helpfeel.com/”. ■Improved FAQ searchability and reduced inquiries by 30%!
The parking lot reservation app “Akippa” is a parking lot sharing service. Users can reserve and use parking spaces in 15-minute increments via the website or app, and owners can receive compensation by offering vacant spaces in private homes, condominiums, businesses, etc. as parking spaces.
Akippa receives many inquiries by phone, email, and chat from both users and owners, and as the service is available 24 hours a day, 365 days a year, internal staff cannot handle all the inquiries, and some customer inquiries are handled externally. It was outsourced.
Since several percent of inquiries were provided with information on existing FAQ pages, “searchability of FAQs” emerges as an issue. Therefore, in order to reduce inquiries and improve CX (customer experience value), we began considering a solution that could improve search performance. We decided to introduce the search SaaS “Helpfeel” based on its high search hit rate of 98%.
By utilizing “Helpfeel”, we aim to strengthen the FAQ of “Akippa” in preparation for the upcoming tourist season and reduce the number of inquiries by 30%. In addition, we aim to encourage continued use of the service by providing a stress-free customer experience, such as smoothly resolving questions that new users may have immediately after starting use, and quickly resolving questions that they would like to know on-site. .
We will continue to support customers in resolving their issues through FAQ system consulting.
*Cumulative number of members of “Akippa”: Number of members registered for the service (as of February 2024). Does not include the owner.
Helpfeel introduction site: https://support.akippa.com/hc/ja ■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search*” realized by AI technology and technical writer *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, technical writers and AI technology
Therefore, it predicts the words that the user will type and creates approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*Our patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
– Winner of “SaaS RISING STAR CATAPULT Find the next unicorn!” – Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
akippa Co., Ltd.
Established: February 2, 2009
Representative: Genki Kanaya, President and CEO
Head Office: 14th floor, Namba Parks Tower, 2-10-70 Namba Naka, Naniwa-ku, Osaka, Osaka 556-0011
Site: https://akippa.co.jp/
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000290.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=290