[Helpfeel Co., Ltd.] Helpfeel hosts “Digital Banking Exhibition” sponsored by Nikkin
DBX2024” seminar and introduced case studies of financial institutions working to improve customer experience
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 7, 2024
**
Helpfeel will give a seminar at “Digital Banking Exhibition DBX2024” sponsored by Nikkin and introduce case studies of financial
institutions working to improve customer experience
*Initiatives and future of digital customer experience in financial institutions*
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
Our company) will exhibit at the comprehensive financial event “Digital Banking Exhibition (DBX2024)” sponsored by Japan Financial News Agency (Nikkin), which will be held from March 14th (Thursday) to March 15th (Friday), 2024. , our company
We would like to inform you that Koyama, Sales Department FAQ Evangelist, will be on stage.
■About “Digital Banking Exhibition (DBX2024)”
“Digital Banking Exhibition (DBX2024)” is an open system cloud/API for the financial industry.
This is a comprehensive financial event that shows what true financial services are based on. The event will be sponsored by Japan Financial News Agency (Nikkin) as a place to share information on digital banking and meet new businesses.
At our booth, we will be displaying the search SaaS “Helpfeel”, which has been introduced by many financial institutions including local banks, consumer finance, insurance industry, etc.
https://helpfeel.com/
)” will be introduced. The seminar will also introduce case studies of financial institutions that are working to improve the digital customer experience. We look forward to seeing you there.
* Our booth: [Z-7]*
* Event name: * Digital Banking Exhibition (DBX2024)
* Date: * March 14, 2024 (Thursday) 9:30-18:00, March 15, 2024 (Friday) 9:20-17:30
* Venue: * Station Conference Tokyo (directly connected to JR Tokyo Station Nihonbashi Exit)
* Sponsored by: * Japan Financial News Agency (Nikkin)
* Official website: * https://dbx.nikkin.co.jp/
*Entrance is free for financial institutions (including securities, insurance, non-banks, etc.) and financial institution affiliates. All other people will need an admission ticket (invitation). please note. ■About our company’s presentation
* [503A-04] March 14th (Thursday) 14:00-14:40*
* Efforts and future of digital customer experience in financial institutions*
Since the coronavirus pandemic, the number of customers visiting physical stores has decreased in many industries, and customer contact points have significantly shifted from offline (physical stores) to online (online banks, etc.). The financial industry is no exception.
On the other hand, labor shortages continue due to the retirement of the baby boomer generation and the declining birthrate, and the future challenge is how to digitize tasks that should be done by people, such as expanding the range of financial products handled and complying with laws and regulations. I am.
From the perspective of digital customer experience, it is important to make full use of IT systems to transform customer support into DX in order to improve operational efficiency and improve customer satisfaction, even with limited time and personnel. Therefore, in this seminar, we will introduce case studies of financial institutions that are working to improve the digital customer experience.
* Speakers:*
Helpfeel Co., Ltd.
Sales Department FAQ Evangelist
Keisuke Koyama
Click here to apply for the seminar ■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” (*) realized by AI technology and technical writer *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, we use technical writers and AI technology to predict the words that users will type and create approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*Our patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
– Winner of “SaaS RISING STAR CATAPULT Find the next unicorn!” – Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
* [Click here to download materials and inquire about Helpfeel] * Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000293.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=293