[Press Release] Back Market, “Back”, which provides data recovery and repair etc. for “refurbished smartphones & tablets*1”
Started selling “Up” service
*View in browser* *Back Market Japan Co., Ltd.*
Press release: March 14, 2024
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Back Market begins selling the “Back Up” service, which provides data recovery and repair for “refurbished smartphones & tablets*1” *- First partnership in Japan with bolttech, an insurtech*3 company in the embedded insurance field*2 -*
– The industry’s highest standard data recovery service boasting a success rate of over 90%, and provides repair costs for breakdowns such as “drops, water leaks, cracks” and compensation if repairs cannot be made*4 –
Back Market, one of the world’s largest marketplaces specializing in refurbished products.
Japan Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, hereinafter referred to as “Back Market”)
We provide the industry’s highest standard data recovery service with a success rate of over 90% for sudden accidents with smartphones and tablets sold on Market, and we also provide compensation for repairs for drops, water leaks, cracks, etc., as well as compensation if repairs cannot be made. Back
We have started selling “Up”.
Back
Market currently offers a 12-month warranty, the longest in the industry, as well as a 30-day full money-back guarantee. Furthermore, with this service, we will be working with insurtech companies that are attracting attention in the embedded insurance field.
bolttech Holdings Limited (Singapore, CEO: Rob
In partnership with Schimek (hereinafter referred to as “bolttech”), we will now be able to easily request repairs and make claims online, providing an environment where buyers of refurbished smartphones and tablets can use their devices for a longer period of time with greater peace of mind than ever before. Now it looks like this. For more information please visit this page:
https://www.backmarket.co.jp/ja-jp/e/backup
According to a survey by a private company, the market size of used smartphones in 2022 will increase by 17.1% compared to the previous year, and the share of used smartphones in the entire smartphone market will be 11%, doubling compared to two years ago. I am.
After the coronavirus pandemic, demand for devices is increasing due to many companies working in hybrid environments including telework, the expansion of IT use in schools, and increased environmental awareness. However, due to the weak yen, inflation, and rising prices for the latest smartphone models, more and more customers are choosing second-hand smartphones.
So, back
Market provides high quality refurbished products through the following five steps. We have established our own quality guidelines for the sellers of the devices we sell, and we encourage them to display high-quality products.We also conduct mystery shops and other activities to provide our customers with support during all pre-sale and post-sales processes. We also check to see if we are providing services that satisfy customers. This time “Back
By providing “Up”, we will further provide an environment where customers can use refurbished devices safely and securely for a long period of time.
Back provided this time
The Up service is available in two types: a “Premium Plan” that includes prompt customer support, repair, and collection and delivery services, and a “Standard Plan” that provides support at a more reasonable price.
*Overview of “Back Up”*
*1 “Refurbished smartphone &
After inspecting the inside and outside of used smartphones and tablets, if necessary, we will replace consumable parts, repair the screen, replace various parts, etc. to ensure the same quality as new.・The device will be sold after being serviced.
*2 Embedded insurance refers to incorporating insurance products into the products and services of partner companies and providing them as a single product or service.
*3 Insurtech is a combination of the words “insurance” and
“technology,” and refers to the provision of services using technology in the insurance field.
*4 The Back Up service automatically comes with communication device repair cost insurance (a bonus) that covers device repair costs.
Back
Market will continue to provide a variety of products and services so that customers can purchase refurbished products more safely and securely and make refurbished products their first choice.
-About “Back Market Japan Co., Ltd.”-
Back Market
Japan Co., Ltd. was established in France in November 2014 as a platform that exclusively handles refurbished products for high-tech devices such as mobile phones and computers, and is the Japanese subsidiary of a unicorn company that operates in 18 countries around the world, including Europe and the United States. . Back
Market is a platform that does not purchase, repair, or sell used devices in-house, but instead sells refurbished products to repair sellers called “refurbishers” who purchase, repair, and sell used devices. We offer
In addition, in order to maintain the quality of refurbished products sold by refurbishers, the company conducts surprise inspections through mystery shopping, as well as initiatives that allow buyers to purchase refurbished products with peace of mind. As such, we are working to popularize refurbished products that are less expensive than new products and have better quality and compensation than used products, such as offering long-term compensation of 12 months instead of the usual 30 days.
Address: 6-12-18 Jingumae, Shibuya-ku, Tokyo The Iceberg
Business content: Operation of refurbished product sales site Established: November 2020
URL: https://www.backmarket.co.jp/
-About bolttech-
Volttech is an international insurtech company with a mission to build a protection and insurance ecosystem powered by world-class
technology. Volttech serves customers in markets in more than 35 countries and territories across North America, Asia, Europe and Africa.
Bolttech leverages digital and data-driven capabilities to strengthen connections between insurers, distribution partners and customers, making it easier and more efficient to buy and sell insurance and protection products.
For more information please visit our website: www.bolttech.io (English) / www.bolttech.jp (Japanese)
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