[Helpfeel Co., Ltd.] Human Science and Helpfeel hold a free seminar on the theme of “Generative AI x Manual”
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 18, 2024
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Human Science and Helpfeel hold a free seminar on the theme of “Generative AI x Manual”
*2024 latest version Easy-to-search manual using generation AI: April 17th (Wednesday) 13:00 @ Online *
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
On Wednesday, April 17, 2024, Human Science Co., Ltd. (Shinjuku-ku, Tokyo, Representative Director: Tsuyoshi Kumazawa;
We are pleased to announce that we will be co-hosting the online seminar “2024 Latest Edition – What is an easy-to-search manual using generative AI?” with Human Science).
■Seminar overview
2024 Latest Edition ~What is an easy-to-search manual that utilizes generation AI~
* -Recommended for these people-*
・Those who are considering converting product manuals and in-house manuals into DX
・Those who feel that there are issues with the creation and
utilization of current manuals
・Those who want to know how to create/utilize manuals using AI * Date and time: * Wednesday, April 17, 2024 13:00-14:00
*Holding method:* Online
* Participation fee: * Free (advance registration required)
* Sponsor: * Human Science Co., Ltd., Helpfeel Co., Ltd.
* ▼Seminar content*
“I created a product manual, but it is never used.”
“The searchability of digitized manuals is poor”
“Even though we have an in-house manual, the number of inquiries from employees does not decrease.”
As you can see, we often hear from companies that have the problem of *even if they create manuals, they are not used.*
* Actually, these issues can be solved with the power of AI. * With the advent of generative AI and its expansion into business and services, the key points are how to utilize AI to “create” and “utilize” manuals.
This seminar will be jointly held by our company, which provides search SaaS that uses AI to support the use of FAQs and manuals, and Human Science, which supports the creation and improvement of manuals using technology centered on technical communication and IT. With the advent of generative AI, we will explain how manual creation will change in the future, how to solve the problem of “creating but not using”, and how to utilize manuals in the AI era. In addition, “Voice” analyzes customer voices.
of Customer (VOC).
* ▼Speakers*
Human Science Co., Ltd. Consultant/Group Manager Hitoshi Yasuoka Helpfeel Co., Ltd. Business Development Keita Miyazaki
Click here for seminar details and application ■About search SaaS “Helpfeel”
Enterprise search “Helpfeel” that delivers knowledge
* Unique “intention prediction search” (*) realized by AI technology and technical writer *
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98% and is equipped with the world’s first proprietary algorithm “Intent Prediction Search.”
“Intent Prediction Search” is a system that predicts the “intent” of what the searcher wants to know based on the words entered in the FAQ, and quickly searches for answers that match that intent. Even if your search keywords are vague or intuitive, or if there are misspellings or kanji/kana spellings, you can quickly find the most suitable FAQ page that will help you answer your questions. For each FAQ article, we use technical writers and AI technology to predict the words that users will type and create approximately 50 “intent expressions.”
It also predicts questions and displays possible answers even while you are typing a search keyword.
Furthermore, by searching within the device rather than on the server side, we have achieved a high-speed response of 0.001 seconds, which is approximately 1,000 times faster than the average FAQ system.
With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer experience.
Additionally, unlike traditional chatbots, there is no need to prepare data for AI to learn or to tune it after installation. Companies that have introduced this service can implement a high-performance FAQ site in a short period of time by simply preparing “answer articles” for searches.
*Our patented technology
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
– Winner of “SaaS RISING STAR CATAPULT Find the next unicorn!” – Received “Mizuho Innovation Award” in the fourth quarter of 2020 – Advance to “X-Tech Innovation 2020” Grand Prix Final
– Participated in 2019 IVS LaunchPad
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search “Helpfeel” that delivers knowledge https://helpfeel.com/ ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
* [Click here to download materials and inquire about Helpfeel] * Contact us: https://helpfeel.com/contact
Service documentation:
https://helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000297.000027275.html
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