eBay Japan Co., Ltd.
Announcing the winning companies of eBay Japan Awards 2023! Shuppin Co., Ltd., a camera sales company, has won the “Seller of the Year” award for the second consecutive year!
Category Growth Award and Customer Satisfaction Award were also won, making it the first company in history to win the Triple Crown.A total of 16 companies (individuals) were awarded in all 6 categories. ……
[Image 1: https://prtimes.jp/i/15238/116/resize/d15238-116-94adc85b24a87492f4ed-15.jpg&s3=15238-116-9fd81ab18acc793405289cabe6a596d4-3799×2472.jpg] eBay Japan Co., Ltd. (Location: Minato-ku, Tokyo, President and CEO: Masayuki Okada) supports cross-border e-commerce (overseas sales) for Japanese sellers by opening a store on the world’s largest online marketplace, eBay. (hereinafter referred to as eBay Japan) is pleased to announce that it has decided the winners of the “eBay Japan Awards 2023”, which recognizes Japanese sellers who have achieved excellent results in 2023.
Shuppin Co., Ltd., which runs the camera specialty store “Map Camera,” won the “Seller of the Year” award, which is given to the most outstanding seller. In addition, Shuppin Co., Ltd. won the camera category of the Category Growth Award and the newly established Customer Satisfaction Award, making it the first company to win the triple crown since the award was established.
The eBay Japan Awards selects excellent sellers from all eBay sellers in Japan based on selection criteria such as sales performance in 2023, buyer evaluation, annual growth rate, and performance in each product category. It is something to be commended. This year, there were six awards, centered on the top award, Seller of the Year, and a total of 16 diverse sellers were selected.
Winners will receive an “Award Badge” that can be displayed in their store on eBay or in their email signatures, proving that they are an eBay Japan Awards 2023 winning seller.
All six award categories and award-winning companies are as follows. eBay Japan Awards 2023 winning companies (persons) *Title omitted Seller of the Year
Shuppin Co., Ltd.
New Seller of the Year
Harugo Makita (individual)
Category Growth Award
JFA Co., Ltd.
aonohappa Co., Ltd.
Komehyo Co., Ltd.
Refort Co., Ltd.
Collect Co., Ltd.
Oami Co., Ltd. (AmiAmi)
MondoLife Co., Ltd.
Laffey Co., Ltd.
Shuppin Co., Ltd.
Harugo Makita (individual)
Ray (individual)
eBaymag Awards
The Current Co., Ltd.
Best Marketing Award
BRICKS International Co., Ltd.
Great Buyer Experience Award/Customer Satisfaction Award
Shuppin Co., Ltd.
Introduction of awards and award-winning companies
-Seller of the Year/Seller of the Year-
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The highest award given to the seller with the top overall evaluation based on sales performance, buyer feedback, etc. on eBay in 2023. Shuppin Co., Ltd. (camera)
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Map Camera (URL: https://www.ebay.com/str/mapcamera)
Winner’s comment [What you focused most on in your business in 2023] Mr. Shinpei Ono, Global Strategy Manager
As we handle purchasing, pricing, merchandising, and customer support on a daily basis through a division of labor, we focused on
strengthening collaboration in each section and improving work efficiency. We also reviewed the way we use data, reduced duplication of work, and streamlined operations so that we could respond to a large number of orders without increasing resources.
-New Seller of the Year/New Seller of the Year-
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Newcomer Award given to the seller who started selling on eBay after 2022 and has increased sales the most.
Harugo Makita (sports goods)
JapanGolf Ayasetrade (URL:https://www.ebay.com/str/makitaseigo)
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Winner’s comment [What you put the most effort into in your business in 2023] Mr. Seigo Makita
After establishing a solid product lineup, we identified needs and added more photos and explanations to make the page easier to understand, in an effort to alleviate buyers’ concerns.
-Category Growth Award/Category Growth Award-
An award of excellence given to sellers who have recorded remarkable growth rates in 11 notable categories and achieved high customer satisfaction through sales activities that serve as a model for other sellers.
・Handbag category (apparel, bags, branded accessories)
JFA Co., Ltd.
Brand JFA (URL:https://www.ebay.com/str/brandjfa)
[Image 6: https://prtimes.jp/i/15238/116/resize/d15238-116-e4c9ee425f8d86c9560b-6.jpg&s3=15238-116-a811f7cc1d07f04bcd56971ad593cef1-171×69.jpg] Winner’s comment [What you focused most on in your business in 2023] COO Shinya Itakura
When listing at a fixed price, we purchase products with an eye on trends and list products that are gaining attention.
Additionally, in the auction format, we have adopted a policy of listing a certain number of items every day to ensure reliable sales. ・Watch category
aonohappa Co., Ltd.
hiroki-japan (URL:https://www.ebay.com/str/hirokijapan)
[Image 7: https://prtimes.jp/i/15238/116/resize/d15238-116-f2563f48673e8f4de55d-7.jpg&s3=15238-116-b8276b03b7d597ae4a3d0f9b0c56a944-160×54.jpg] Winner’s comment [What you put the most effort into in your business in 2023] Manager Masashi Oguri
We mainly focused on increasing the number of listings and using advertising. Especially due to the effects of advertising and promotional tools that had not been used before,
We saw a significant improvement in impressions and page viewers. ・Jewelry category
Komehyo Co., Ltd.
KOMEHYO (URL:https://www.ebay.com/str/komehyo)
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Winner’s comment [What you put the most effort into in your business in 2023] Mr. Shinji Kai, Manager of the Web Business Department Regarding the e-commerce business, we focused most of our efforts on cross-border e-commerce. Thanks in part to the weak yen, we were able to grow more than expected. In order to satisfy customers in aspects other than price, we have kept in mind that we continually list a large number of products, treat our customers with the same level of politeness as in domestic e-commerce, and ship quickly.
・Sneakers category
Refort Co., Ltd.
RioxxRinaxJapan Sneakers (URL: https://www.ebay.com/str/rioxxrinaxshop )
[Image 9: https://prtimes.jp/i/15238/116/resize/d15238-116-515c10b09250870fbb85-9.jpg&s3=15238-116-1736a11a50b743d9e5a00f05084b0fbe-166×61.jpg] Winner’s comment [What you focused most on in your business in 2023] Keisuke Shimomoto, Representative Director
We worked for a year with the goal of winning the award two years in a row. We were conscious of always being at the forefront as a top sneaker seller and gaining an overwhelming lead.
In addition to selling on eBay, we also worked hard on the production and promotion of the eBay customer service tool “BayChat” developed by our company.
・Collectible card game category
Collect Co., Ltd.
Animart Japan (URL:https://www.ebay.com/str/animartjapan)
[Image 10: https://prtimes.jp/i/15238/116/resize/d15238-116-b090a4a28b812d57e490-10.jpg&s3=15238-116-7a4c69549c83c9fe627cc389473219a5-106×105.jpg] Winner’s comment [What you focused most on in your business in 2023] Representative Director Yosuke Ota
We opened a card shop in September last year, and we have been focusing on preparations for the opening and operations after opening. I started with no idea what was right and what was left, but through trial and error I managed to get it into shape. Starting a card shop has brought a lot of benefits to eBay, so I would like to use the synergistic effect to grow both businesses in the future.
・Anime goods category
Oami Co., Ltd.
AmiAmi Japan(URL:https://www.ebay.com/str/amiamijapan)
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Winner’s comment [What you focused most on in your business in 2023] Mr. Anga Suprayogi, Head of eBay Sales, AmiAmi Division
We focused on international sales strategy. Specifically, we improved infrastructure including logistics facilities, exhibited at multiple overseas anime events, and strengthened marketing.
Under these circumstances, eBay has increased the number of active listings by listing more used items in addition to the conventional sale of new items.
・Video game category
MondoLife Co., Ltd.
Samurai_Game.Shop (URL:https://www.ebay.com/str/homestorejp)
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Winner’s comment [What you put the most effort into in your business in 2023] Representative Director Daichi Kitajima
We have focused our efforts on improving the speed of product delivery. We put effort into adjusting handling time and increasing the number of staff. ・Auto parts category
Laffey Co., Ltd.
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car-jp.sushi (URL: https://www.ebay.com/str/carjpsushi )
Winner’s comment [What you focused most on in your business in 2023] Makoto Araki, Representative Director
Bad Buyer Experience from eBay (BBE)
After hearing your story, we decided to give you a Best Buy Experience (BBE). In 2023, we have been working to put our customers first and provide them with the best purchasing experience.
・Camera category
Shuppin Co., Ltd.
Map Camera (URL: https://www.ebay.com/str/mapcamera)
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Winner’s comment [What you put the most effort into in your business in 2023] *Same content as Seller of the Year.
・Sporting goods category
Harugo Makita (individual)
JapanGolf Ayasetrade (URL: https://www.ebay.com/str/makitaseigo)
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Winner’s comment [What you put the most effort into in your business in 2023] *Same content as New Seller of the Year.
・Instrument category
Ray (individual)
L’amitie Store (URL:https://www.ebay.com/str/lamitiesstore)
Winner’s comment [What you focused most on in your business in 2023] Mr. Ray A lot happened in 2023, and it was a tough year for me personally, but I still focused on steadily improving the quality of our business. Among these efforts, we put the most effort into building a customer response system and optimizing the packaging and shipping system. By providing prompt and accurate information and shipping products safely and efficiently, we have provided customers with a sense of trust and improved customer satisfaction. These efforts are part of what led us to win the 2023 eBay Award, and have significantly contributed to our business performance while building deep relationships with our customers.
eBaymag Award -Newly established-
Award given to sellers who have taken on the challenge of expanding into multiple countries using eBaymag and have increased sales outside of the US site.
The Current Co., Ltd.
Obsolete Racing JDM (URL: https://www.ebay.com/str/obsoleteracingjdm)
[Image 16: https://prtimes.jp/i/15238/116/resize/d15238-116-dcebba26533e2d815ccd-14.jpg&s3=15238-116-52b7237eb4a4b7ba065cb78c7017982b-1908×2700.jpg] Winner’s comment [What you put the most effort into in your business in 2023] Mr. Takahiro Wakabayashi, Representative Director
It goes without saying that we put our buyers first, but we also respond flexibly to the return culture of countries such as the United States, which is our main trading country, and we look for replacement parts and connect them to the next transaction. I learned that while having the best purchasing experience is important, it is also important to have the best return experience at my previous job at a foreign supermarket. It’s not just about returns. The demands vary depending on the buyer.For example, there was one person whose air conditioning system was broken due to the severe cold wave in the United States at the beginning of this year, and needed repairs as soon as possible. I was very grateful that I was able to get the item faster than purchasing domestically by shipping it the same day. We wanted to increase the best purchasing and return experiences for these buyers, so last year we made major changes to our internal operations and focused on maintaining strong contact with buyers. Best Marketing Award
Award given to the seller who has increased sales and exposure the most by making full use of advertising tools (PLS/PLA/Offsite ADs) BRICKS International Co., Ltd.
BRAND Revolution by NEXT INNOVATION
(URL: https://www.ebay.com/str/nextinnovation)
[Image 17: https://prtimes.jp/i/15238/116/resize/d15238-116-5bd1bf2ac623647d3198-15.jpg&s3=15238-116-8fe6fd4a8bf732233ad847f88c3cdaa3-588×144.jpg] Winner’s comment [What you put the most effort into in your business in 2023] Overseas Business Manager Tsubasa Hirayama
As the effects of the coronavirus subside and the world returns to normal life, we were conscious of careful packaging and customer support so that as many customers as possible could purchase our products. We were very aware that this was the only bag that was important to the customer, and all of our staff members made sure that every step of the process was carried out carefully. We hope that the products you receive will make you smile and that your purchase on eBay will be a wonderful experience.
Great Buyer Experience Award/Customer Satisfaction Award -Newly established- Award given to sellers who provided the best customer experience through their sales activities on eBay in 2023 and contributed to improving the status of Japanese sellers.
Shuppin Co., Ltd.
Map Camera (URL: https://www.ebay.com/str/mapcamera)
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Award-winning comment [Things that we are especially aware of and are focusing on in order to improve customer satisfaction on a daily basis] Mr. Shinpei Ono, General Manager of Global Strategy Department I am focusing on sharing with my colleagues the mindset of listening carefully to requests and trying to meet them as best as possible. Delivering quality products at affordable prices as quickly as possible. Based on this, we believe it is important to maintain an awareness of seeking even higher service quality.
[About eBay Inc. and eBay Japan]
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eBay Inc. (listed on NASDAQ, ticker symbol: EBAY) is the world’s leading e-commerce company, enriching the lives of individuals, entrepreneurs, and organizations of all sizes around the world. We operate a marketplace that connects sellers and buyers in over 190 countries and regions. Since its founding in San Jose, California, in 1995, eBay has been one of the world’s largest marketplaces for valuable and unique products. In 2023, there was a total transaction value of over $73 billion.
Click here for detailed company information and management site information. https://www.ebayinc.com/
[EBay Japan Co., Ltd.]
Head office location: Minato-ku, Tokyo
Business details: As a Japanese subsidiary of eBay Inc., we support cross-border e-commerce for Japanese sellers through the online marketplace “eBay.”
https://www.ebay.co.jp/
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