ServiceNow Japan LLC
ServiceNow further strengthens generative AI traction with new features in latest version of Now Platform “Washington, D.C.” release ……
– Enhances the Now Assist experience, delivering trusted intelligent automation built into the ServiceNow platform
・Now Assist for IT Operations Management (ITOM) AI Ops, Now Assist virtual agent enhancements, and ServiceNow Impact AI Accelerators help organizations accelerate productivity and drive value from AI investments
*This document is an abridged version of a press release released by ServiceNow, Inc. in the US on March 20, 2024 (US time). ServiceNow (NYSE: NOW) today further strengthened its leadership in generative AI with new features released in Washington, D.C. New features power the Now Assist-generated AI experience, which provides intelligent automation of trust built into the ServiceNow platform.
Available today, Now Assist virtual agent enhancements in Now Assist for IT Operations Management (ITOM) AIOps, and Impact AI Accelerators extend ServiceNow’s innovation in AI to improve productivity and drive value from AI investments. Accelerate.
According to IDC (
https://www.idc.com/getdoc.jsp?containerId=prUS51310423 ),
organizations are recognizing the value of generative AI and will invest $16 billion in 2023 to deploy it across their workforce. As we continue to maximize our investment, we expect the investment amount to increase to more than $143 billion within the next three years (*1). The Washington, D.C. release of ServiceNow provides
organizations with new and enhanced solutions for a smarter, more seamless experience and faster deployment.
said Jon Sigler, senior vice president of platforms at ServiceNow. “The partnership between human intelligence and artificial
intelligence will enable new levels of simplicity and better business outcomes. But CEOs have a difficult challenge. We know we must invest in generative AI to realize its true potential, but we cannot do so at the expense of proper privacy and governance measures. We lead the industry in delivering trusted generative AI solutions on a single platform, enabling end-to-end business transformation for
organizations. Through our latest innovations in Washington, D.C., we We will leverage generative AI in new organizations and personas, increasing the impact of generative AI across all industries.” Extending the benefits of generative AI across your organization ServiceNow continues to update its rapidly expanding portfolio of generative AI (https://www.servicenow.com/jp/now-platform/generative-ai.html) to help organizations Bring the benefits of generative AI to any department and quickly extend it to other parts of your business, helping you accelerate the realization of value from your AI investments. New Now Assist for ITOM AIOps, Now Assist Virtual Agent enhancements, and new GenAI Accelerators available in ServiceNow Impact simplify the intelligent automation experience and produce in a single intuitive interface for comprehensive workflow automation Improve your sexuality.
Now Assist for ITOM AIOps further powers ServiceNow’s market-leading ITOM AIOps solution, applying generative AI to analyze alerts and provide critical context to operators to speed problem resolution. Now Assist for ITOM AIOps uses generative AI to translate complex, jargon-heavy machine-generated alerts into simple, natural language so operations teams can better understand, prevent, and resolve issues faster. I will make it possible. Powered by the purpose-built ServiceNow Large-Scale Language Model (Now LLM), Now Assist for ITOM AIOps is optimized for productivity and data privacy to help organizations protect their data.
Now Assist virtual agent enhancements announced in June 2023 (
https://www.servicenow.com/jp/company/media/press-room/now-assist-for-virtual-agent.html ) ServiceNow The generation AI function has been further enhanced. Combining traditional features with AI Search and Service Catalog generating AI chat skills improves the self-service experience by increasing self-resolution rates and speeding up problem resolution. . New generative AI-enabled Virtual Agent Designer and Dynamic translation enrich the solution development side, allowing you to create AI-powered conversations faster and easier, allowing you to take the virtual agent to a higher level of automation. can be promoted.
Virtual Agent Designer: Use generative AI to rapidly build customized conversation automation to enhance self-service and service delivery. Virtual Agent Designer’s intelligence solves the challenge of dealing with the diverse ways people communicate with quick setup and an engaging self-service experience.
Dynamic translation enables simple, seamless, and real-time
localization by detecting the language of text input and automatically responding in the same language.
ServiceNow Impact AI Accelerators are part of ServiceNow Impact ( https://www.servicenow.com/jp/impact.html ), the industry’s first value acceleration solution to help accelerate time to value for ServiceNow investments. . The new Impact AI Accelerators enable platform owners to quickly and easily adopt ServiceNow’s generative AI experience, map investments to business objectives, and track the value gained from generative AI for faster ROI. It will come true. Combining support, demos, and training from ServiceNow experts, ServiceNow Impact AI Accelerators provide expertise and guidance in generative AI, task intelligence, predictive intelligence, and natural language understanding.
Generative AI Research and Innovation Across the Now Platform ServiceNow is a pioneer in the generative AI space, conducting groundbreaking research and innovation to deliver trusted
purpose-built AI solutions. ServiceNow’s research (
https://www.servicenow.com/research/ ) team has published over 70 studies on generative AI and large-scale language models (LLM) since 2017. By working closely with all teams across the company, we are rapidly expanding our portfolio of generative AI use cases,
innovations, and LLMs, while promoting socially responsible, safe, and ethical use.
At the heart of ServiceNow’s generative AI strategy is widespread adoption of specialized Now LLM that is faster, cheaper, more accurate, and more secure. Additionally, as part of an expanded partnership with NVIDIA to advance enterprise AI, ServiceNow will use the latest NVIDIA NIM inference microservices (
https://nvidianews.nvidia.com/news/generative-ai-microservices-for-developers ). We are developing and deploying new LLMs that are faster and more cost-effective. The aim is to help customers expand the use of generative AI and accelerate ROI for their entire business.
ServiceNow also has more than 20 Now Assist use cases (
https://www.servicenow.com/blogs/2024/generative-ai-use-cases.html ) underway internally, with annual Achieving millions of dollars in cost savings. Additionally, Now Assist for IT Service Management (ITSM) cut service reps’ incident processing time in half with AI-generated resolution notes for each case.
ServiceNow remains committed to developing and commercializing reliable AI. With partners like Hugging Face and NVIDIA, ServiceNow actively embraces open source software, responsibly develops AI models, and facilitates LLM training and sharing. Last month, ServiceNow, Hugging Face, and NVIDIA announced StarCoder2 (
https://www.servicenow.com/company/
media/press-room/huggingface-nvidia-launch-starcoder2.html) has been released. StarCoder2 models are trained in over 600 programming languages, enabling powerful new uses of enterprise-generated AI. Availability period The Now Platform “Washington, D.C.” release will be available starting today.
Additional Information
The demo of the Now Platform “Washington, D.C.” release is here (
https://players.brightcove.net/5703385908001/default_default/index.html?videoId=6348716378112 ).
The blog about generative AI is here
(https://www.servicenow.com/blogs/2024/generative-ai-use-cases.html). *1 GenAI Implementation Market Outlook: Worldwide Core IT Spending for GenAI Forecast, 2023-2027 (Doc #US51294223
https://www.idc.com/getdoc.jsp?containerId=US51294223 )
that’s all
About ServiceNow ServiceNow (NYSE: NOW)’s cloud-based platform and solutions help organizations digitize and integrate, creating smarter, faster and better workflows. As a result, our employees are better connected to our customers, more innovative and agile, and are able to realize the future we all envision. Please see here for details. www.servicenow.com/jp/(C) 2024 ServiceNow, Inc. Unauthorized reproduction is prohibited. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and other countries. Other company names, product names, and logos may be trademarks of their respective companies. General inquiries ServiceNow Japan LLC Tel: 03-4572-9200 (Representative) Contact form:
https://www.servicenow.com/jp/contact-us.html
More details about this release:
https://prtimes.jp/main/html/rd/p/000000107.000029239.html