Japanet Holdings Co., Ltd.
Achieved a redelivery rate of 7.8% and improved logistics issues by increasing transportation and operational efficiency – Japanet’s logistics that takes into account reducing the burden on the transportation industry –
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Japanet Logistics Service Co., Ltd. (Headquarters: Sasebo City, Nagasaki Prefecture, Representative Director and President) is a group company of Japanet Holdings Co., Ltd. (Headquarters: Sasebo City, Nagasaki Prefecture, President and CEO: Asahito Takada) and is responsible for product delivery and installation services. : Yuichiro Ueda) is expanding its “Japanet Logistics” service, which minimizes the burden on cooperating transportation companies while maintaining high delivery and installation quality. By reducing the burden on delivery personnel and improving the efficiency of product
transportation, we will further strengthen our efforts to help solve the logistics problems that will occur in 2024 due to the revision of laws related to work style reform.
“Make it easier” Focus on transportation efficiency
Redelivery rate 7.8% – 70% of the national average
[Image 1: https://prtimes.jp/i/16651/401/resize/d16651-401-714af9ca150f6da1fcbc-4.jpg&s3=16651-401-75bc4f6f17200cc3ef233c19d5d1ee35-815×557.jpg] Japanet’s redelivery rate in 2023 is 7.8%. This is 70% lower than the national average 11.1%*1 for parcel redelivery rates announced by the Ministry of Land, Infrastructure, Transport and Tourism. While the number of deliveries has increased by 117% over the past six years, we have been able to lower the redelivery rate. Specifically, the following three initiatives were implemented: 1. Making it possible to specify the delivery date and time for almost all products at the time of purchase, 2. Sending a notification email when the product is shipped, and 3. Calling the customer in advance to confirm that the customer is home. We are reducing redeliveries. We are working to not only prevent the loss of efficiency for delivery staff due to redelivery, but also to reduce the hassle of requesting redelivery for customers.
*1…Ministry of Land, Infrastructure, Transport and Tourism “Sample Survey on Parcel Redelivery Rate” announced in December 2020 Reduces excessive packaging and surplus space to improve truck loading efficiency
[Image 2: https://prtimes.jp/i/16651/401/resize/d16651-401-6f75846e3ec512043ee6-0.jpg&s3=16651-401-675405d02980b9624e1e0aaba88f6ff6-720×245.jpg] Regarding single item deliveries, from 2023, we have reviewed excessive packaging by delivering 56 items in their original boxes. For these products, the space ratio between the cardboard and the product has been reduced by up to 40%, with an average reduction of about 15%. In addition to improving the loading efficiency of trucks, we have devised ways to reduce the amount of packaging waste by reducing customers’ efforts to dispose of packaging materials. We also examined shipping damage caused by reviewing excessive packaging and found zero cases of defects or deficiencies.
[Image 3: https://prtimes.jp/i/16651/401/resize/d16651-401-1165f049a401a3d375b2-0.jpg&s3=16651-401-ec97bee18d04b2b19bb17b500578841a-1125×672.jpg] In addition, after repeated discussions with the manufacturer, we have reduced the packaging size when delivered from the manufacturer to our warehouse. We are maintaining the efficiency of loading trucks, making it possible to unload items as they are on pallets, and are working to reduce the working time per vehicle by one hour.
Focusing on “smoother” work efficiency
Achieved 95% zero delivery waiting time
Previously, even when delivery trucks had arrived at the warehouse, the truck berths were crowded with cargo being loaded and unloaded, resulting in unnecessary waiting time for delivery personnel. To solve this problem, we developed an in-house system that visualizes the usage schedule of truck berths. We have also developed a system to manage the location and storage capacity of products in the warehouse, ensuring space for unloading that is appropriate for the amount of deliveries each day, and speeding up the storage of products after unloading. As a result of this improvement, 95% of the time there is no delivery waiting time, resulting in a system that “doesn’t keep you waiting”. We take into account the work efficiency of our delivery staff.
“Dedicated app” that reduces the work burden on delivery and installation staff by 50%
[Image 4: https://prtimes.jp/i/16651/401/resize/d16651-401-204a38d7617a869a5895-0.jpg&s3=16651-401-0092e9bde887137b0a39e5abd275a508-365×397.jpg] Japanet also provides installation services when delivering large home appliances such as air conditioners. We have developed an in-house dedicated app that allows you to easily register and manage the information necessary for installation work on your smartphone. By making it possible to use it outside the service area without being affected by the network environment, it is now possible to centrally manage the information necessary for delivery and installation using an app, eliminating the need for paper-based information management. In addition, by using the app, we have improved the method for estimating additional construction fees, which was something that had previously kept customers waiting. Additional construction fees, which differ depending on the installation environment, were previously calculated manually and required to create estimates for each site, but now they can all be mastered and automatically calculated and presented. Equipped with a function that allows you to print and issue estimates, construction completion reports, and receipts on the spot, reducing work such as document creation and reducing guidance time other than installation work by 50%. We are improving the environment so that we can concentrate on customer service.
“Make it leaner” and focus on transportation routes and damage rates Streamlined delivery routes reduced transportation damage rate by 35%
[Image 5: https://prtimes.jp/i/16651/401/resize/d16651-401-9c4ac23d08aff1775f43-0.jpg&s3=16651-401-ed918f7d7c73bb18b016f9e2394b4c3c-1092×511.jpg] For products that require installation work, we have reviewed the delivery route for each product to improve the chance of damage during transportation. Until now, we had to go through two or three locations to deliver products to the installation company, but in 2022 we will introduce “route delivery,” which will deliver products directly from our own warehouse to the installation company. The streamlined design eliminates the need for unloading at transit points and reloading trucks, reducing the transportation damage rate by 35%. Currently, approximately 30% of products that require installation work are delivered by route.
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