Tokyo
Regarding the formulation of the Tokyo Digital First Promotion Plan (Second Phase)
……
Based on the Tokyo Digital First Ordinance (enforced on April 1, 2021), the “Tokyo Digital First Promotion Plan (Second Period)” (plan period: Reiwa 6 to 2020).
Based on this plan, we will create administrative procedures and services that will make Tokyo residents and businesses feel more convenient digitally.
1 Overview of the plan (second phase)
In the first phase (plan period: from FY2021 to FY2025), we will focus on digitizing administrative procedures, which are the most common points of contact between Tokyo residents, business operators, and the Tokyo Metropolitan Government, with a three-year goal. We expect to achieve a digitization rate of 70% (as of the end of March 2020). In the second phase, based on past achievements and challenges, we will strengthen our efforts on the following four points from the perspective of Tokyo residents.
【point】
Strengthening initiatives 1: 100% digitalization of administrative procedures in the Tokyo metropolitan area
A specialized team will individually examine the procedures and work with each bureau to achieve 100% digitalization. We will also promote efforts to resolve procedures that are difficult to digitize at the Tokyo Metropolitan Government’s discretion due to legal system constraints.
Strengthening efforts 2: Digitalization of important procedures for policy collaboration organizations, etc.
Among the procedures and services provided by policy collaboration organizations, we will strengthen the digitalization of procedures that have a large impact on the number of uses and improvements made by Tokyo residents and business operators, such as facility
reservations and subsidies.
Strengthening efforts 3: Digitalization of points of contact with Tokyo residents and businesses other than administrative procedures Digitalization will also be expanded to include interactions with Tokyo residents and businesses other than administrative procedures, such as receiving various notifications related to outsourcing and construction contracts, and filling out documents at counters. Strengthening initiatives 4: Improving QOS (quality of service) based on new quality standards
We will set new quality standards for procedures for citizen services and make them visible. In particular, we will prioritize priority procedures with more than 10,000 applications, and improve the quality of our services through thorough BPR (work flow review) and
improvements based on user reviews.
2 Contents of the plan (second phase)
The “Tokyo Digital First Promotion Plan (Second Phase)” can be viewed on the Digital Services Bureau website.
(https://www.digitalservice.metro.tokyo.lg.jp/business/procedure)
[Image: https://prtimes.jp/i/52467/5048/resize/d52467-5048-0825d0ace3558bcec889-0.png&s3=52467-5048-f202fcf1798bf6c5c6cb0f6a08ff9e44-57×57.png ]
3 Results of soliciting opinions
The opinions received in the formulation of this plan and the Tokyo Metropolitan Government’s approach to them can be viewed on the Digital Services Bureau website listed in “2. Contents of the Plan (Second Phase).”
[Contact information]
Digital Services Bureau Strategy Department Strategy Division Phone: 03-5388-2335
More details about this release:
https://prtimes.jp/main/html/rd/p/000005048.000052467.html