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Home » Must-see for store/facility managers Free distribution of “Ultra Practical – Customer Service Guidebook Based on Rational Considerations” for new employee training begins!

Must-see for store/facility managers Free distribution of “Ultra Practical – Customer Service Guidebook Based on Rational Considerations” for new employee training begins!

[Must-see for store/facility managers] Free distribution of “Ultra Practical – Customer Service Guidebook Based on Rational
Considerations” for new employee training begins!

*View in browser* *Ayumi General Incorporated Association*
Press release: April 2, 2024
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[Must-see for store/facility managers] Free distribution of “Ultra Practical – Customer Service Guidebook Based on Rational
Considerations” for new employee training begins!
*Ayumi General Incorporated Association (Representative Director: Hiroto , Location: Shibuya-ku, Tokyo) provides a free “Customer Service Guidebook Based on Reasonable Consideration” for training new employees to businesses that operate stores and commercial facilities. We have announced that we will be distributing it. *
Super practical – customer service guidebook based on reasonable consideration This guidebook was developed as a tool to specifically put into practice reasonable accommodation in eliminating discrimination against people with disabilities, which will become mandatory from April 1, 2024. Through this guidebook, we will help provide services that will make more customers feel comfortable.

There are cases where companies do not provide reasonable
accommodations to people with disabilities, leading to lawsuits and reputational damage.
Recently, the response of a certain movie theater lacked reasonable consideration, which was covered by many media outlets, and the movie theater operator even issued an apology.

Furthermore, businesses may suffer significant economic and social losses if they are unable to provide customer service based on reasonable consideration or if they unconsciously make discriminatory expressions.

As the importance of compliance in accepting people with disabilities increases, it is necessary for the entire organization to review and strengthen measures for people with disabilities and barrier-free measures.

This guidebook contains a wealth of practical information, including how to appropriately respond and communicate with customers with physical disabilities. In addition, the outline and key points of reasonable accommodation are systematically organized in a manner that is easy to understand even for newcomers.

* “Many of the materials related to laws and disabilities are full of text and are difficult to penetrate even when used during new employee training.” *
* “The main points have not been summarized so that they can be used in the field, and although awareness changes, actions do not improve.” *
I’ve heard many people say this.

This guidebook gathers opinions from companies and summarizes key points to make it easy to use in the field. It also contains many illustrations and photographs, making it visually easy to understand.

*Some pages of the materials are posted.
*
By utilizing this knowledge, companies and stores can expect to increase the value of the customer experience, improve satisfaction, increase repeat rates, spread good word of mouth, and improve corporate image. *

Ayumi, a general incorporated association, aims to create a more comfortable and barrier-free society through barrier-free
certification, operation of barrier-free information sites,
development support for inclusive design, corporate training, etc.

For information on how to obtain the guidebook, please download it from the URL below.

* https://the-ayumi.jp/customer-service-guidebook/*

For inquiries regarding this guidebook, please contact us using the email address below.

* [Inquiries] *
Corporate name: Ayumi General Incorporated Association
Representative Director: Hiroto
Email address: contact@the-ayumi.jp
Phone number: 03-6778-2636

・Started accepting applications for reasonable accommodation workshop training Through a service called barrier-free certification, Ayumi has provided advice on barrier-free measures and customer service based on reasonable consideration to various industries such as restaurants, beauty salons, co-working spaces, commercial facilities, and hotels.

We provide workshop training ranging from general concepts to practice on understanding the need for reasonable accommodation and customer service that takes this into account (also known as mental
barrier-free support).
Workshop training incorporating reasonable accommodation practices If you are interested, please contact us from the contact page below. https://the-ayumi.jp/contact/

・About barrier-free certification
Barrier-free certification is a service that conducts surveys, examinations, and certifications regarding physical barrier-free and customer service for people with disabilities with people with physical disabilities, and provides comprehensive support for raising awareness and avoiding risks centered on store barrier-free measures. Barrier-free certification – Service flow
Barrier-free certification mainly provides the following five services. 1.Provide advice and store PR through barrier-free surveys, screening, and certification.
2. Regularly disseminate barrier-free information through Instagram and official LINE
3. Ayumi visits stores and conducts practical customer service training for people with disabilities
4. Create a chat group and create an environment where people with disabilities can feel free to ask questions.
5. Barrier-free renovation of stores and construction support through collaboration with architecture companies and construction companies List of construction companies and construction companies that Ayumi (General Incorporated Association) collaborates with
We also operate a barrier-free information site, providing
comprehensive services including barrier-free measures specific to stores based on research, supervision of barrier-free renovations, advice on accepting people with disabilities, and dissemination of information to outside parties. We offer

* Barrier-free certification service page: * * https://the-ayumi.jp/service-lp/*
* Barrier-free information site: * * https://the-ayumi.jp/media/*

·Company Profile
Corporate name: Ayumi General Incorporated Association
Representative Director: Hiroto
Address: 2nd floor, Kuwano Building, 6-23-4 Jingumae, Shibuya-ku, Tokyo Business content: Barrier-free certification, barrier-free information site, inclusive design
Corporate URL: https://the-ayumi.jp
Barrier-free information site: https://the-ayumi.jp/media/
Phone number: 03-6778-2636

・About the expression “disability”
Ayumi believes that the definition of disability is “a barrier to society.” The word “harm” does not mean that the person has a physical or mental impairment, but rather refers to a barrier to society. Additionally, due to variations in the use of the words disability and disability, there is a risk that people, their families, and other parties concerned may not be able to obtain the information they really want.
In order to prevent such risks from occurring at Ayumi, we refer to them as obstacles.
*About details about this release*
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