[Altius Link] Obtained the highest rank of three stars on the “HDI Rating Benchmark” at the au Financial Service telephone counter. ~ Achieved triple crown with “au PAY Card” and “au PAY Smart Loan” operated by Altius Link
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Press release: April 2, 2024
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The au Financial Service telephone counter achieved the highest rank of 3 stars on the HDI Rating Benchmark ~ au PAY, operated by Altius Link
Achieved 3 wins with “Card” and “au PAY Smart Loan”
Altius Link Co., Ltd. (Location: Shinjuku-ku, Tokyo, Representative Director and President: Takashi Amino, hereinafter referred to as au Financial Services Co., Ltd. (Location: Minato-ku, Tokyo; Representative Director: Atsushi Nagano;
The three call centers of au Financial Services) provide contact ratings and quality ratings (center evaluations) for the HDI Rating Benchmark (commissioned rating survey), which is sponsored by HDI-Japan, the Japanese subsidiary of HDI, the world’s largest support service industry organization. ), we received the highest rank of 3 stars.
– * Announced by au Financial Service on March 5th * * “Achieved the highest rating of 3 stars in the HDI Rating Benchmark
(commissioned rating survey)” *
The rating survey for the inquiry desk section is based on multiple evaluation criteria for quality and performance, such as response skills and response time, set based on international standards, and expert judges give ratings on a four-point scale from 0 to 3 stars from the customer’s perspective. This is a rating that serves as a benchmark for the financial industry.
Altius Link supports au Financial Service’s efforts to “improve response quality to ensure safe and secure use of services,” and has been working on human resource development for operators and strengthening response quality through inquiry analysis. This time, the “three stars” rating is given to “au” in the inquiry desk rating. New enrollment desk for “au PAY Card” and “au PAY Smart Loan” has been awarded the “au PAY Smart Loan” quality rating.
We have acquired a dedicated desk for Smart Loan members.
Additionally, the new membership desk for au PAY Smart Loan has received a 3-star rating for the second consecutive year.
Altius Link will continue to work with client companies to improve the quality of customer service and improve CX while being close to each customer.
* ■About “au PAY Card”*
“au PAY Card” “au PAY
The “Gold Card” can be used for a wide range of purposes, including daily shopping and utility bill payments, and you will receive 1 point for every 100 yen spent using the card. Ponta points accumulated through usage can be used for au
You can use it to charge your PAY balance or apply it to your credit card bill. In addition, “au PAY
If you use the “Gold Card” to pay communication charges for au’s smartphone rate plan “au Manekatsu Plan,” provided by KDDI, we also offer the benefit of an additional point return rate. This is a credit card that pursues benefits for customers.
Click here for details on au PAY Card
Click here for details on the au PAY Gold Card
* ■About “au PAY Smart Loan”*
“au PAY
“Smart Loan” is a convenient cardless loan service that allows you to borrow from 10,000 yen using your smartphone when you don’t have enough funds. au loan amount
PAY
By charging your balance, you can use it for cashless shopping and payments, and earn Ponta points based on the amount you spend. Customers other than au can also use the service.
Click here for details on au PAY Smart Loan
Altius Link Co., Ltd.
Altius Link is a management integration company of the former KDDI Evolva and the former Relia Communications, which was launched in September 2023 through joint investment by KDDI and Mitsui & Co. With over 100 domestic and overseas bases, one of the largest in the industry, and the know-how, service capabilities, and technology of approximately 58,000 diverse human resources, we help solve the true challenges of our client companies, including contact centers and back offices. We are developing a BPO business.
By constantly designing a new era of CX through “Digital BPO,” which combines high value-added human services with the latest digital technology, we aim to provide customers with a better communication experience and realize business growth for our client companies. I am. ・Location: Shinjuku First West, 1-23-7 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
・Established: May 1996 (Altius Link launched on September 1, 2023) ・Representative: Takashi Amino, Representative Director and President ・Capital: 100 million yen
・Business content: BPO (Business Process Outsourcing) business centered on contact centers
1. Contact center business 2. Back office business 3. IT solutions business 4. Other related businesses
・Company URL: https://www.altius-link.com/
・Service URL: https://www.services.altius-link.com/
●What is digital BPO?
“Digital BPO” refers to a BPO method that uses digital technology such as AI to improve the efficiency of outsourced operations and outsources a series of operations, rather than outsourcing operations using only human resources. Expressing.
●*Click here for the release regarding management integration* https://www.altius-link.com/news/detail20230901.html
●*Click here for the Altius Link special page (including interviews with representatives)*
https://www.altius-link.com/corporate/0720/
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https://prtimes.jp/main/html/searchrlp/company_id/19180?tab=press_kit* ・This release (corporate website)
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