Fun Standard Co., Ltd.
Approximately 75% of delivery workers answered that they should be charged for re-delivery A thorough investigation into the truth of delivery workers Launched the “Let’s all help delivery workers” project Aiming to reduce working hours by 10,000 hours with delivery boxes Surprisingly unknown delivery workers Redelivery seen from Let’s support delivery workers – Reduce working hours by 1.7 hours per delivery box. With the delivery box, we aim to reduce delivery staff’s working hours and redelivery.
……
The seriousness of the re-delivery problem has become clearer as 96% of delivery workers say they want delivery boxes to become more widespread.
PYKES PEAK, a brand operated by Fun Standard Co., Ltd. (head office: Onojo City, Fukuoka Prefecture), conducted a survey of delivery workers and consumers just before the “2024 problem” in logistics. I would like to introduce to you what I have come to know about the delivery man’s truth.
Based on the results of the survey we conducted, we asked questions such as “Is redelivery stressful?” “Do you want delivery boxes to become popular?” “What kind of delivery box would you like?” “Do you agree with charging for redelivery?” We would like to introduce the current state of awareness of the “2024 problem” in logistics among employees and consumers.
74.8% of delivery workers answered that there should be a charge for redelivery.
[Image 1: https://prtimes.jp/i/79792/255/resize/d79792-255-aaf746a3d3aaefed9059-19.jpg&s3=79792-255-a9d6eb8eaa2ddfa745c76150ce0546c2-1200×675.jpg] In light of this current situation, PYKES PEAK will implement the “Let’s all help delivery workers” project. Through the popularization of delivery boxes, we aim to reduce labor hours by 10,000 hours, address the harsh working environment of delivery workers, and solve the “2024 problem” in logistics.
Surprisingly unknown “What is lost in redelivery”
[Image 2: https://prtimes.jp/i/79792/255/resize/d79792-255-aaa6264b84a28538f7ea-5.jpg&s3=79792-255-56c5b329b3a671ffa2b4d9b488119295-3900×2595.jpg] ■What!? Don’t you get paid for re-delivery?
The typical salary system for delivery drivers is that they are paid for each completed delivery.
Unfortunately, in many cases, “unattended deliveries are not considered completed deliveries,” and even if you make two deliveries, you only get paid for one, so re-delivery does not actually earn you any compensation.
■Approximately 1.28 million yen per delivery person per year* is lost due to redelivery.
[Image 3: https://prtimes.jp/i/79792/255/resize/d79792-255-f5720277d2a973fad27d-17.jpg&s3=79792-255-3d04f687a034eb6f8a5c423077ca8972-900×235.jpg] *Calculation method: Number of operating days per year x Average number of items delivered per day x Redelivery rate x Redelivery cost ■More than one month per year per delivery person is lost due to redelivery.
[Image 4: https://prtimes.jp/i/79792/255/resize/d79792-255-f948709f171ff4592b6e-19.jpg&s3=79792-255-1c823d3133bbd7bec73c24429362d32b-900×235.jpg] Calculation method: Number of working days x Average number of items delivered per day x Redelivery rate x Time required for redelivery source:
*Number of operating days (264 days): 1 month, 22 days for 12 months *Re-delivery rate (11.1%): Ministry of Land, Infrastructure, Transport and Tourism website “Re-delivery rate of courier services decreased to approximately 11.1% in October 2020.”
https://www.mlit.go.jp/report/press/tokatsu01_hh_000736.html *Re-delivery fee (440 yen): Same amount as Rakuten Seiyu Net Super’s re-delivery request amount
https://sm.faq.rakuten.net/s/detail/000003113
*Re-delivery time (0.22 hours): Ministry of the Environment COOL CHOICE Courier Service
https://ondankataisaku.env.go.jp/coolchoice/lp2019/index04.html What does redelivery actually mean? Four “deliverymen’s truths” that have come to light.
Anyone who orders a courier service has probably experienced the pain of redelivery many times. However, I don’t think many people know how difficult it is for delivery workers.
I would like to share with you the current state of redelivery, as learned from interviews with delivery staff.
[Image 5: https://prtimes.jp/i/79792/255/resize/d79792-255-19D39CB0533E8B32B86C-20.jpg &s3=79792-255-D5BC39881756E19D919D91A86186B96B96b96b96b96b96 d2-1040×1040.jpg]
■Honne 1: Redelivery is essentially free work…
Redelivery is a service. For delivery workers who earn money on commission, if they are unable to complete a delivery, they end up working for free.
You shouldn’t ask for redelivery based on your own personal
circumstances, but there are times when a delivery arrives at a time when you can’t receive it, and you are forced to work for free. ■Honne 2: I want you to avoid specifying the time as much as possible (especially at night).
“Let’s specify a time at night after work to make sure we receive it.” Being considerate towards the delivery person may actually be causing the delivery person a lot of trouble…
Nighttime deliveries are convenient times for many people to pick up their items, so delivery staff receive a tremendous amount of time requests. Currently, there is no system in place to refuse a scheduled flight, so there is a possibility of a flat tire.
[Image 6: https://prtimes.jp/i/79792/255/resize/d79792-255-4f61c99421258d730745-20.jpg&s3=79792-255-4f53d843979947a30fd6879b1a18a4ef-1040×1040.jpg] ■Honestly 3: I visited the place many times before submitting an absentee ballot.
Delivery staff may not enter absentee notes during the day to avoid specifying delivery times at night. Why? This is because if there is an absentee ballot, there is a high probability that the time will be specified at night. The number of absentee tickets does not equal the redelivery rate, but there are many “invisible redeliveries.” ■Honne 4: 1 hour and 20 minutes wasted every day due to redelivery Assuming that 1 hour and 20 minutes, or 11.1%, of the 8 hours is used for redelivery.
When you think about the fact that 1 hour and 20 minutes of your time is wasted every day, you can understand why delivery staff dislike re-delivery.
Further damage from the “2024 problem” in logistics
■Decrease in compensation and increase in burden due to the “2024 problem” in logistics
This is a further blow to delivery workers who are already facing serious problems with redelivery.
This is the “2024 problem” of logistics.
Working hours will be limited to 960 hours from April 1, 2024, which will help resolve the harsh long working hours problem, but it has been pointed out that on the other hand, there is a possibility of reduced wages and labor shortages. .
■ Negative spiral due to labor shortage
Working hours will be limited to 960 hours from April 1, 2024, which will help resolve the harsh long working hours problem, but it has been pointed out that on the other hand, there is a possibility of reduced wages and labor shortages. .
Working hours are restricted → salaries are reduced → people quit → burden increases → people quit…
Large-scale labor shortages may occur due to restrictions on working hours. The government estimates that transportation capacity may be short 14.2% in 2024 and 34.1% in 2030.
Conducted an awareness survey regarding the “2024 problem” in logistics Based on this background, PYKES PEAK conducted a survey of delivery workers and consumers just before the “2024 problem” in logistics. ■Approximately 75% of delivery staff think that redelivery should be charged. As mentioned earlier, redeliveries are essentially working without remuneration, so there are many calls for charging for re-deliveries.
[Image 7: https://prtimes.jp/i/79792/255/resize/d79792-255-bc5ffb7dba6b58168f30-0.jpg&s3=79792-255-23bec9510ab5277211bb906c1a947e82-1000×800.jpg] ■Approximately 96% of delivery workers say they want delivery boxes to become popular.
We found that delivery boxes are overwhelmingly requested by delivery drivers. There were almost no negative comments. We found that almost all delivery workers want a delivery box.
[Image 8: https://prtimes.jp/i/79792/255/resize/d79792-255-cabd07b4e1c955ded904-1.jpg&s3=79792-255-ad78de8650ee131d28ed1052221beb3f-1000×800.jpg] ■Do you feel stressed when customers are absent? →63.2%
It was found that over 60% of respondents feel stressed when customers are absent. Furthermore, more than 40% of the respondents felt highly stressed, indicating that just being absent is causing psychological damage to delivery workers.
[Image 9: https://prtimes.jp/i/79792/255/resize/d79792-255-5b4d924b6fef1028f8cb-11.jpg&s3=79792-255-f5d9d56a2e51158e84ed28cd4a3fe600-1000×800.jpg] ■More than 90% said they felt even more stressed by the absence of a specified date and time.
It was found that the stress caused when an order with a specified date and time was placed in a customer’s absence was greater than when placing a regular order. If you specify a specific time, you will have to rush or rush to meet the deadline, which may be more stressful than regular deliveries.
[Image 10: https://prtimes.jp/i/79792/255/resize/d79792-255-a6fd83022c97c300161c-11.jpg&s3=79792-255-8b3b4f7c5bba5785b2e0afb37a179a1e-1000×800.jpg] On the other hand, what is the perception on the consumer side? “Although they feel sorry for redelivery, 18% of people actually took measures.”
While delivery workers are demanding delivery boxes and are stressed about re-delivery, what do consumers think?
Consumers were also surveyed to find out their perceptions regarding redelivery.
[Image 11: https://prtimes.jp/i/79792/255/resize/d79792-255-ab1b64de60cf17e35fb9-19.jpg&s3=79792-255-9de13139291687bc39dd7f4ed04fa736-2121×1414.jpg] ■I feel sorry when requesting redelivery → “95%”
The majority of consumers (approximately 95%) felt sorry for redelivery. As a consumer, I’ve found that I feel guilty having to go through the trouble of having items delivered to the same location over and over again.
[Image 12: https://prtimes.jp/i/79792/255/resize/d79792-255-a0b7b666e57fb59f6bbe-4.jpg&s3=79792-255-4d36fde935e6a3f10cc6e09397c26b63-1000×800.jpg] ■“Have you ever taken any action?”→Remains at 17.5%.
Nearly 95% of consumers felt sorry, but in contrast, only 17.5% of consumers had taken specific action. It is thought that many consumers feel guilty but do not know what to do or have not taken the step to incur the cost.
[Image 13: https://prtimes.jp/i/79792/255/resize/d79792-255-b67b70f44d81c53d607f-3.jpg&s3=79792-255-4bc4716c346dc4b88da0c02596f6713f-1000×800.jpg] As mentioned above, the feelings of consumers who feel sorry but are unable to take actual action have become clear.
“Let’s all help the delivery guys” project
[Image 14: https://prtimes.jp/i/79792/255/resize/d79792-255-6130aa398e224efe9fda-17.jpg&s3=79792-255-e0166bfffb99ff4c818498caac63722e-1200×675.jpg] ■Project overview
The purpose of the “Let’s all help the delivery guys” project is to raise awareness of redeliveries, promote the use of delivery boxes, and reduce the working hours of delivery guys as much as possible. We would like to solve Japan’s serious redelivery problem.
We aim to reduce a total of 10,000 hours wasted due to re-deliveries, and support delivery workers who are facing an increasing burden due to the “2024 problem” in logistics.
We will be distributing special coupons and providing delivery boxes during the period from April 1st (Tuesday) to April 30th (Tuesday), 2024, which is also the government-designated Redelivery Reduction PR Month, as Delivery Person Support Month.
■Reduction of 1.7 hours per delivery box!
[Image 15: https://prtimes.jp/i/79792/255/resize/d79792-255-c8e8405235df79bf8a4a-18.jpg&s3=79792-255-800e32191467fbad8f14f36169acb295-1040×1040.jpg] *Calculation method: Japanese average delivery time x redelivery rate x time required for redelivery
■Aiming to reduce 10,000 hours by April 30th (Tuesday)
PYKES PEAK has designated April as Delivery Person Support Month in conjunction with the government’s Redelivery Reduction PR Month, and will be distributing special coupons for all delivery boxes until April 30th (Tuesday) for Delivery Person Support Month! , we will strive to popularize delivery boxes without regard to profit margins. ・Click here to participate in the project
Project period: April 1st (Tuesday) to April 30th (Tuesday)
Special coupons are being distributed for all delivery boxes during Delivery Person Support Month!
Amazon:
https://amzn.to/4cCZnpE
What kind of delivery box should the delivery person use? I took a survey
[Image 16: https://prtimes.jp/i/79792/255/resize/d79792-255-c1632f38e8c40a89E9-6.jpg &s3=79792-2596A08F9B7683429D5795aA a7-3900×2605.jpg]
PYKES PEAK’s “TAKUHAI BOX”, which is a bestseller*1 on the major mail order site Amazon, has solved all of the concerns found in this survey, such as “fear of theft” that makes people hesitate to purchase delivery boxes. delivery box.
*Stand Post Category As of April 2, 2024 (Tuesday)
・You can post as many times as you like from above.
・Industry’s largest capacity
・Double door
・Waterproof according to ISO specifications
– Can be used immediately with no assembly required
[Image 22: https://prtimes.jp/api/file.php?c_id=79792&t=animationGifImage&f=fdfd9aeee1ab394f560c33060bf66de7.gif] Project period: April 2nd (Tuesday) ~ April 30th (Tuesday)
Special coupons are being distributed for all delivery boxes during Delivery Person Support Month!
Amazon:
https://amzn.to/4cCZnpE
“Many people say that there are many types of delivery boxes and it is difficult to understand.”
■Delivery worker: “I find it difficult to understand how to use the delivery box” → 51%
Currently, delivery boxes are sold by many manufacturers, but each manufacturer has a variety of ways to use them, and we believe that delivery people feel that there are too many types and it is difficult to understand. You can
[Image 18: https://prtimes.jp/i/79792/255/resize/d79792-255-e3459b303806148be39e-8.jpg&s3=79792-255-63358482cc4f29b6bca688a7c28784e1-1000×800.jpg] ■Magnet manual explaining how to use
[Image 19: https://prtimes.jp/api/file.php?c_id=79792&t=animationGifImage&f=20f09d6a1b32f8d15ab7ddcbc662cbc6.gif] We include a magnetic sticker in every delivery box so that delivery staff can easily understand how to use it even when they are busy. Delivery staff say, “Delivery boxes that can be dropped multiple times are convenient.”
■More than 80% of delivery workers answered that “types that can be mailed multiple times are convenient”
[Image 20: https://prtimes.jp/i/79792/255/resize/d79792-255-0c7df18ffe7827598a7c-8.jpg&s3=79792-255-757683e6431472d8e73858a279c975fb-1000×800.jpg] ■Have you ever seen a delivery box that allows multiple mailings? →36.2% It turns out that delivery boxes that can hold multiple mailboxes have not yet become widespread in general households.
[Image 21: https://prtimes.jp/i/79792/255/resize/d79792-255-1edd96e2c7b4e65316c6-11.jpg&s3=79792-255-657f30ee58a5b338704a27841b0708c2-1000×800.jpg] ■Solves the first-come, first-served problem with delivery boxes. Delivery box that can receive multiple items
[Image 22: https://prtimes.jp/api/file.php?c_id=79792&t=animationGifImage&f=fdfd9aeee1ab394f560c33060bf66de7.gif] Once it is used by another delivery person and locked, even if there is a delivery box, the delivery will have to be redelivered. such a problem
Chosen by delivery personnel! Selected as the easiest-to-use delivery box and expected to solve the “2024 logistics problem”
[Image 23: https://prtimes.jp/i/79792/255/resize/d79792-255-1ccc1c3fa40afc9d605d-7.png&s3=79792-255-7de090ddbdc7f4ab11e42684ad3f9817-2174×890.png ]
[Video 2: https://prtimes.jp/api/movieim.php?url=www.youtube.com/watch?v=Y09HYgtyawY] Click here to join the project
Project period: April 2nd (Tuesday) to April 30th (Tuesday)
Special coupons are being distributed for all delivery boxes during Delivery Person Support Month!
Amazon:
https://amzn.to/4cCZnpE
◆Summary – From empathy to action –
Demand for delivery personnel and consumer awareness regarding the “2024 logistics problem” are certainly increasing, but in order to translate this into concrete action, it is necessary to provide information and improve the convenience of delivery boxes. Is necessary.
Fun Standard Co., Ltd. will continue to provide innovative delivery boxes like this to make our customers’ daily lives more comfortable. With TAKUHAI BOX, we will continue to run towards the ultimate goal of reducing redeliveries in Japan to zero.
【Company Profile】
Company name: Fun Standard Co., Ltd.
Head office location: 1001 Paseo Minamigaoka, 16-6 Murasakidai, Onojo City, Fukuoka Prefecture 816-0954
Business content: Internet sales business
Established: August 4, 2015
HP: https://www.funstandard.jp/
Contact information/inquiries etc.
If you are interested in this project or would like to support us, please contact us below.
contact address:
Phone number: 0925583798
Email address: pykespeak.press@funstandard.jp
Fun Standard Co., Ltd. Homepage:
https://www.funstandard.jp/philosophy
Survey details
Survey of delivery staff
・Research method: In-house research
・Survey target: Individual delivery workers
・Number of samples collected: 163
Consumer survey
・Research method: In-house research
・Survey target: Men and women nationwide
・Survey period: October 13, 2023 to October 31, 2023
・Number of samples collected: 53
More details about this release:
https://prtimes.jp/main/html/rd/p/000000255.000079792.html