[Helpfeel Co., Ltd.] Case studies released! This is what happened when we introduced generative AI in customer support: Helpfeel takes the stage at a free webinar jointly sponsored by 4 companies
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 9, 2024
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Case studies revealed! This is what happened when we introduced generative AI in customer support: Helpfeel takes the stage at a free webinar jointly sponsored by 4 companies
*April 18th (Thursday) 14:00-15:00 Webinar for Generative AI × CS Department* * Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter
On April 18, 2024 (Thursday) from 14:00 to 15:00, our company will hold a webinar co-hosted by four companies that will talk about customer support cases using generative AI.
We would like to inform you that Teramoto will be on stage. * * FAQ search system * * Helpfeel * ■About our speakers
Helpfeel Co., Ltd.
AI expert engineer
Daiki Teramoto
* Daiki Teramoto Profile *
Developed “HackforPlay”, a teaching material for learning programming by hacking games, while attending Ishikawa National College of Technology, and started the company in Kanazawa City, Ishikawa Prefecture. Received the Minister of Internal Affairs and
Communications Award at NICT Entrepreneur Koshien, and was certified as an IPA Unexplored Super Creator in 2015. In addition to operating our own services, CoderDojo
He launched Kanazawa and holds weekly programming courses for elementary and junior high school students. Joined Nota (currently Helpfeel) in 2021 as a Helpfeel engineer. He is working on developing new features for Helpfeel, making use of his knowledge gained through product development on his own.
■Research on our generative AI and its use in products
With the rise of the generative AI “ChatGPT” developed by OpenAI, generative AI built into search engines such as Bing and Google have appeared one after another and are attracting attention.
At our company, we have been conducting research on machine learning for several years and organized it as a working group in January 2023. On March 1, 2023, on the day OpenAI announced the ChatGPT API, “Helpfeel”, which utilizes generation AI, was launched as an article generation function for the FAQ search system “Helpfeel”.
Generative
We implemented “Writer” and began providing it to customer companies, including enterprise companies, the following week. Since then, we have continued further research and development and communication activities.
Functions utilizing “Helpfeel” generation AI
* “Generative Writer” material download: *
https://www.helpfeel.com/download_resource/helpfeel_generativewriter_service_guide
* “Contact Sense AI” material download: *
https://www.helpfeel.com/download_resource/helpfeel_contactsense_service_guide ■About FAQ search system “Helpfeel”
Dramatically reduce customer support load
The search system “Helpfeel” is a SaaS-type FAQ service that uses generative AI to predict the customer’s intentions and guide them to the answer.
If the inquiry is likened to “wind,” the FAQ is “windbreak.” If the windbreak doesn’t work, you’ll be left with doubtful strong winds and a lot of inquiries.
By making a windbreak (FAQ) work, it is possible to prevent damage from strong winds (inquiry). Reduce unnecessary inquiries,
dramatically improve the efficiency of customer support (CS), reduce CS costs, and generate profits.
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Inc. is a SaaS startup founded in 2007 in Silicon Valley, USA. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search that delivers knowledge “Helpfeel” https://www.helpfeel.com ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
* [Click here to download materials and inquire about Helpfeel] * Contact us: https://www.helpfeel.com/contact
Service documentation:
https://www.helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000306.000027275.html
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