parksha technology
Kajima Tatemono introduces “PKSHA AI Help Desk”
Following the ICT Solutions Department and Sales Headquarters, implementation began in the Accounting Department – Aiming to improve employee productivity by consolidating internal inquiry response into Microsoft Teams
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PKSHA Technology Co., Ltd. (Representative Director: Katsuya Uenoyama, hereinafter referred to as PKSHA) is a group company, PKSHA Workplace Co., Ltd. (Headquarters: Bunkyo-ku, Tokyo, Representative Director: Tetsuya Sato), which is a subsidiary of Kajima Building General Management Co., Ltd. (Headquarters: Tokyo). We would like to inform you that we have started operation of the “PKSHA AI Help Desk” with Chuo Ward, Tokyo, President and CEO: Kazuo Yamamoto (hereinafter referred to as Kajima Tatemono). With its introduction in the accounting department in April 2024, the number of departments at the company has expanded to three. PKSHA Workplace uses a variety of AI SaaS products that utilize natural language processing technology, including chatbots, to realize a new relationship in which workers and software interact and evolve together, improving operability. We support companies’ DX promotion by providing high quality products.
[Image: https://prtimes.jp/i/22705/149/resize/d22705-149-d62df2c925c740f7c14f-0.png&s3=22705-149-6d9cab5aad68f0476f9afaf04e3580cd-2000×308.png ]
Background of introduction: PKSHA AI help desk was introduced to simplify the inquiry flow and improve response quality.
Kajima Tatemono had set up a support center as a point of contact for IT-related inquiries and had also introduced a chatbot, but there were issues with the accuracy of the chatbot’s responses, the lack of a single point of contact for users, and the amount of maintenance man-hours required for administrators. I felt that the high price was an issue. In addition, improving the efficiency and reducing the burden of responding to inquiries is a company-wide issue, not just for the IT department, and with an eye toward expanding the scope of response in the future, there is an urgent need to introduce an easy-to-maintain system that includes tuning functions using AI. I did.
In order to solve this issue, we decided to introduce “PKSHA AI Help Desk”, which seamlessly works with multiple functions such as an AI dialogue engine with high response accuracy, automatic FAQ generation, human cooperation, and inquiry management.
Introduction overview: Start from the IT department, expand to inquiries in the sales and accounting areas, and aim for company-wide utilization
From November 2023, we have started responding to IT-related inquiries through the “PKSHA AI Help Desk.” After that, it was introduced in the sales support system, and it was decided that it would be introduced in the accounting system from April 2024. The company operates 24 hours a day, 365 days a year at properties it manages nationwide, and the “PKSHA AI Help Desk”, which allows inquiries to be made at any time, is expected to reduce the time spent searching for answers and increase work productivity. It has been. Furthermore, we aim to improve the accuracy of responses, expand the scope of inquiries, and continue internal PR activities to improve the efficiency and reduce the burden of responding to inquiries throughout the company. PKSHA Workplace will create the best case for collaboration between AI and humans based on its track record of implementation in the employee field and the PKSHA Group’s technological capabilities, including natural language processing, to accelerate companies’ unique knowledge management. I am willing.
◆Comment from Mr. Suzuki of Kajima Tatemono General Management Co., Ltd. Our company had previously introduced chatbots, but there were issues with maintenance, language processing ability, and the chatbot’s interface.
Therefore, in order to solve the problem, we decided to introduce “PKSHA AI Help Desk” because it operates on the Microsoft Teams interface, allows for human cooperation, and has high response accuracy.
In the future, in order to improve the accuracy of the chatbot’s responses and to have it used by a wide range of employees, we aim to expand the range of support by increasing the number of departments within the company that have introduced it.
◆About Kajima Tatemono
Company name: Kajima Tatemono General Management Co., Ltd.
Head office location: Ginza 6-chome-SQUARE, 6-17-1 Ginza, Chuo-ku, Tokyo Representative: Kazuo Yamamoto, Representative Director and President URL: https://www.kajima-tatemono.com/
◆About “PKSHA AI Help Desk”:
PKSHA AI Help Desk automates in-house help desks on Microsoft Teams by seamlessly linking multiple functions such as an AI conversation engine that utilizes PKSHA’s deep learning and natural language processing, automatic FAQ generation, human collaboration, and inquiry management. This is a service that does. We support the various inquiry operations of the back office department, which responds to internal inquiries, and each support department, which responds to inquiries about products and technical information, thereby improving productivity.
* OpenAI’s GPT-4 model is used for some functions.
https://aisaas.pkshatech.com/aihelpdesk/
◆About PKSHA Workplace
With our business vision of “AI-Powered Future Work: Turning employees’ wisdom and connections into power for companies,” we develop and provide AI SaaS products that realize future work styles. Centering on -PKSHA AI Help Desk-, we aim to improve knowledge management and communication within companies. Aiming for a work environment that directly leads to maximizing the value of products and customers, we support a work style that integrates AI technology and promotes co-evolution between employees and between employees and software.
◆About PKSHA Technology Group
With the mission of “giving shape to the software of the future,” we develop AI solutions and provide AI SaaS using algorithms in the machine learning/deep learning field developed in-house to create future relationships between companies and people. I am. In addition to providing solutions tailored to customer issues based on a wide range of technologies such as automatic responses using natural language processing technology, image/video recognition, and predictive models, we also develop AI SaaS that solves common issues. We provide multifaceted support for the social implementation of software and aim for a prosperous society where people and software evolve together.
Company name: PKSHA Technology Co., Ltd.
Address: Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo Representative: Representative Director Katsuya Uenoyama
URL: https://www.pkshatech.com/
◆Inquiries regarding this matter
pr@pkshatech.com
*Microsoft and Microsoft Teams are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. *Other company names and product names mentioned are trademarks or registered trademarks of each company.
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