Link Co., Ltd.
Cloud-based call center system “BIZTEL” releases a new option that enables easier and faster integration with “Zendesk” and “HubSpot CRM” than before.
~ Combining Quickwork and API functions to reduce work hours and customer burden during collaboration ~
……
From today, Link Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Motoharu Okada), which operates the cloud-based CTI/call center system “BIZTEL”, which has had the No. 1 market share in Japan for seven consecutive years (*1), announced that When linking BIZTEL with Zendesk or HubSpot CRM, we will begin offering a new option that will make setup easier than before and reduce the burden on customers. *1 According to Deloitte Tohmatsu Mic Economic Research Institute’s “Current Status and Prospects of the Martech Market 2023 Edition Cloud-based CRM Market Edition (7th Edition)”.
BIZTEL is a cloud-based call center system used by over 2,000 companies in a wide range of industries including manufacturers, retail, finance, pharmaceuticals, IT, infrastructure, and service industries. In addition to clear calls, a stable system, a high level of security, and a user interface that is easy to use even for senior operators, we offer a variety of functions such as collaboration with various IT solutions, making it easy to support customer service and center operations. We support efficiency improvement and business automation.
Nowadays, companies operating call centers are making efforts to improve the efficiency of telephone operations, such as using customer feedback to improve the quality of products and services, and centralizing the management of customer responses across all channels such as telephone, email, and business negotiations. Increasingly, companies are using a combination of CTI (telephone and computer integrated systems) and customer information management systems for more proactive purposes. In order to meet these needs, BIZTEL is developing functions that link with various CRM systems and customer service solutions.
BIZTEL has previously been able to integrate with Zendesk and HubSpot CRM, but the setup was complex and time-consuming, creating a large burden on customers.
The recently released option uses Quickwork
(https://www.quickwork.co/), a service developed by Quickwork that allows systems to be linked with no-code and simple operations, to integrate with Zendesk/HubSpot CRM. It is provided with settings for cooperation.
The highly difficult work of issuing and configuring an OAuth (*2) account, which was previously required, is no longer required, and the overall man-hours are significantly reduced, allowing speedy configuration even without specialized knowledge. Become.
*2 OAuth: A mechanism for granting access privileges to enable the exchange of data and functions that normally cannot be linked between different systems.
This option is a function called “API linked call action” that allows you to connect to an external system’s API (*3) and perform various actions when performing call-related operations such as receiving, answering, disconnecting, and making calls in BIZTEL. Use in combination.
After a call, you can now save the URL for playing/downloading the recording file, as well as a transcript/summary of the response, in Zendesk/HubSpot CRM, which reduces the need for operators to enter the response history, and also allows you to save the URL for
playing/downloading the recording file, as well as a
transcript/summary of the response, to reduce the need for operators to enter the response history. This will create a system that automatically shares data such as customer inquiries and requests within the company.
*3 API (Application Programming Interface): A connection port created to facilitate collaboration between systems.
■ Option usage fee (excluding tax)
[Image: https://prtimes.jp/i/7832/107/resize/d7832-107-a7c471bc3ef3c09af9fd-0.jpg&s3=7832-107-bcf8ac4681440110fcf97bab99c24252-914×167.jpg] *A separate contract for BIZTEL’s option “API linked call action” (paid) is required. Please see the following web page for pricing details.
https://biztel.jp/functions/api/#:~:text=API%E6%B4%BB%E7%94%A8-,%E8%B2%BB%E7%94%A8,-%E6% 96%99%E9%87%91
■ Notes
-This option can be used with BIZTEL version 3.9.11 or later. -Use of this option requires the following separate contract. – BIZTEL basic plan
When linking with Zendesk: “Call Center Plan”
When linking with HubSpot CRM: “Call Center Plan” or “Business Phone Plan” – BIZTEL’s optional feature “API linked call action”
– Zendesk or HubSpot CRM
・In addition, depending on the information linked to Zendesk/HubSpot CRM, you may need to contract for additional BIZTEL optional functions or external services. Please contact us for more information. ■ Service details page
https://biztel.jp/functions/quickwork/
BIZTEL will continue to strive to provide services that reduce operational burden and promote efficiency, so that we can contribute to maximizing the performance of call center workers who interact with customers.
About BIZTEL
Since the start of service in 2006, BIZTEL has been a pioneer in cloud-based telephony services and has been developing a wide range of corporate telephone systems and call center systems. Currently, over 2,000 companies have introduced cloud-based CRM, and in “The Current Status and Prospects of the Martech Market 2023 Cloud-based CRM Market Edition (7th Edition)” published by Deloitte Tohmatsu Mic Economic Research Institute, cloud-based CRM has been introduced. Type call center system was listed as the service with the No. 1 market share for 7 consecutive years. In addition, in the “Software Business New Market 2023 Edition” published by Fuji Chimera Research Institute, we have achieved the No. 1 share in the domestic market for SaaS CTI (telephone and computer integrated system) (2022 results, based on amount) . For service details, please visit https://biztel.jp/. About Link Co., Ltd.
Link Co., Ltd. is centered on the dedicated hosting service “at+link”, which has one of the largest operating numbers in the industry, and the cloud-based hosting service “Link Bare Metal Cloud”, as well as the cloud-based call center system “BIZTEL”, which has been ranked No. 1 in market share for seven consecutive years. We offer a variety of subscription-based services, including the security platform service “PCI DSS Ready Cloud.” We are also involved in agricultural
businesses, and since October 2011 we have been operating Nakahora Farm, a natural grazing dairy farm located in Iwaizumi Town, Iwate Prefecture.
For business details, please visit https://www.link.co.jp/.
★Media site operated by Link
“To become an organization that is one step ahead with optimal services” “LINK Watch!”, a problem-solving media that supports business
https://watch.link.co.jp/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000107.000007832.html