Lucid
Telephone DX call call collaborates with integrated commerce platform “ecforce” Orders and inquiries from the phone are transcribed using AI and automatically linked to ecforce.
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Lucid Co., Ltd. (Location: Shibuya-ku, Tokyo, Representative Director: President and CEO Reiko Imamura, hereinafter referred to as Lucid), which provides the telephone DX service “Call Call”, is SUPER STUDIO Co., Ltd. (Location: Meguro-ku, Tokyo). We are pleased to announce that we have started an API collaboration with ecforce, an integrated commerce platform developed and provided by SUPER STUDIO,
Representative Director and CEO Kosuke Hayashi.
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Lucid provides “Call Call,” a telephone DX service that automates telephone operations such as inquiries, orders, and reservations for companies by linking with various applications.
SUPER STUDIO is developing and providing products to maximize the business value of all kinds of business, focusing on the integrated commerce platform “ecforce”, with an eye on EC/D2C and other offline markets.
Now, with the API collaboration between ecforce and CallCall, EC/D2C manufacturers using ecforce will be able to automatically receive orders, changes, and cancellations from customers over the phone via CallCall, and automatically link them to ecforce. became. In addition, CallCall uses AI to transcribe the content of telephone inquiries from customers, and can automatically link it to ecforce’s customer information. As a result, EC/D2C manufacturers using ecforce will be able to automate response tasks such as telephone orders and inquiries that were previously handled by manned personnel, as well as input tasks into ecforce, significantly improving operational efficiency. can be improved.
ecforce x call call 4 points
Point 1.
Automatically answer calls and search for customers on ecforce based on the caller’s phone number. After that, you can automate the process of responding to customer inquiries by reading out the relevant customer information, regular products, delivery date, etc. aloud.
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Point 2.
It automatically answers the phone, accepts requests to change the customer’s scheduled delivery date, and automatically links to ecforce.
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Point 3.
It automatically answers the phone, accepts the customer’s request to cancel the next delivery, and automatically links to ecforce.
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Point 4.
It automatically answers the phone, transcribes the details of the inquiry recorded by the customer, and automatically links it to ecforce.
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Usage fee
It can be used by all Call Call customers and businesses that use ecforce. ・Call call business plan:
-Initial cost-
Account registration fee: 30,000 yen (excluding tax)
Call flow setup cost: 100,000 yen (excluding tax)
-Monthly cost-
50,000 yen per month (excluding tax) for 2 lines
*We also accept inquiries regarding individual customization. (separate estimate)
■Campaign overview
ecforce x call call collaboration campaign
To commemorate the ecforce x Call Call API collaboration, we will be running the “ecforce x Call Call Collaboration Start Campaign” starting April 23rd (Tuesday), offering a discount of up to 130,000 yen on the initial cost for the first 30 companies. This campaign is available to businesses that use ecforce and are using CallCall for the first time.
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■For new call users who are currently using the applicable ecforce and meet the conditions 1. to 4. below.
1. Those who applied for the campaign within the application period 2. Those who have had their first business meeting within the application period 3. Those who are using Call Call for the first time and have incurred the initial usage fee for Call Call within the usage start period. 4. Those who are building an EC site using ecforce
■Campaign period
Application period: April 23, 2024 (Tuesday) to September 30, 2024 (Monday) Usage start period: May 1, 2024 (Wednesday) – December 6, 2024 (Friday) *The campaign may be subject to change, cancellation, or extension without prior notice.
About the integrated commerce platform “ecforce”
It is an integrated commerce platform with the No. 1* growth rate for e-commerce carts, maximizing the customer experience for everyone involved in everything from marketing to the supply chain. By integratedly managing online and offline data, we aim to optimize not only the EC business but also the entire manufacturing business. This will seamlessly connect online and offline, realizing SUPER STUDIO’s mission of “maximizing the customer experience for everyone involved in things and things.”
*In-house research from paid market research report. In addition, for this research report, only companies in the SaaS type EC site construction market that have been requested by a research
organization and have agreed to the survey are selected for comparison / Only the top 8 companies in sales in the SaaS type EC site construction market Excluding companies that do not provide their own products / Data collection period: April 2022 to March 2023
“ecforce” https://ec-force.com/
About the telephone DX service “Call Call”
CallCall is a telephone automation service that automates telephone operations such as inquiries, reservations, and orders for companies. Automatic voice guidance, web guidance by sending SMS, and automation of inquiries using voice recognition greatly reduce telephone operations faced by companies and improve business efficiency. In addition, by linking with various business systems using voice recognition and API linkage, it is possible to automate business flows using the telephone as an entry point. Analog information received over the telephone can be passed on to various services and systems as digital data.
CallCall collaborated with the business chat “Chatwork” (provided by Chatwork Co., Ltd.) in 2018, and has since collaborated with “slack” (provided by Salesforce Japan Co., Ltd.), “Microsoft Teams” (provided by Microsoft Japan Co., Ltd.), and “Google”. We have collaborated with “Chat” (provided by Google LLC) and “direct” (provided by L is B Co., Ltd.).
It has been introduced by a variety of companies, from major companies to small businesses, and has succeeded in improving business efficiency (telephone automation) by an average of 84.2%. It is used not only in corporate telephone lines and call centers, but also in a variety of industries, including e-commerce, logistics,
finance/insurance, healthcare, local government, medical/welfare, real estate, and education.
“Call Call” https://callcall.jp/
■SUPER STUDIO Co., Ltd. Company Profile
Company name: SUPER STUDIO Co., Ltd.
Location: 7F/8F Meguro Yamatedori Building, 2-23-18 Shimomeguro, Meguro-ku, Tokyo
Representative: Representative Director and CEO Kosuke Hayashi URL: https://www.super-studio.jp/
■Lucid Co., Ltd. Company Profile
Company name: Lucid Co., Ltd.
Location: 5F, Crossside Building, 3-52-1 Sendagaya, Shibuya-ku, Tokyo Representative: Reiko Imamura, President and CEO
URL: https://lucidsoft.jp/
Contact information regarding this matter
Lucid Co., Ltd.
Person in charge: Yomo, Sasada
Phone number: 03-5050-0100
FAX: 03-5411-8755
Email address: info@callcall.jp