[Helpfeel Co., Ltd.] Helpfeel, which improves the searchability of in-house FAQs and manuals, will be participating in the “13th Work Style Reform EXPO” during General Affairs, Human Resources, and Accounting Week.
Exhibited at “Spring”
*View in browser* *Helpfeel Co., Ltd.*
Press release: May 7, 2024
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Helpfeel, which improves the searchability of internal FAQs and manuals, will be exhibited at the “13th Work Style Reform EXPO Spring” during General Affairs, Human Resources, and Accounting Week *Introducing “Helpfeel User Manual Search”, a new manual DX method for the era of generative AI*
* Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Rakusai)
The 13th Work Style Reform EXPO will be held at Tokyo Big Sight from May 8th (Wednesday) to May 10th (Friday), 2024.
* * Helpfeel User Manual Search*
We would like to introduce you to “.
Conventional manual searches could only search for words within the text, but our patented technology, “Intent Prediction Search,” allows you to search appropriately even if the entered keywords and words within the text do not exactly match. You can present a page with We will introduce manual DX in the generation AI era, so please stop by our booth.
* -For those who have such problems-*
– I created a manual, but it is not used because I cannot find the information I need.
– Information is scattered across PDFs and FAQ sites
-Product explanations are difficult and training new employees takes time * Our booth: East Hall 6 [44-6] *
* Exhibition name: * 13th Work Style Reform EXPO Spring (within General Affairs/Human Resources/Accounting Week)
* Date: * Wednesday, May 8, 2024 – Friday, May 10, 2024 10:00-18:00 (until 17:00 on the last day)
* Venue: * Tokyo Big Sight
* Sponsor: * RX Japan Co., Ltd.
* Exhibition official website: *
https://www.office-expo.jp/tokyo/ja-jp/visit/ws.html
*Pre-registration is required from the exhibition official website to visit. ■About FAQ search system “Helpfeel”
Dramatically reduce customer support load
The search system “Helpfeel” is a SaaS-type FAQ service that uses generative AI to predict the customer’s intentions and guide them to the answer.
If the inquiry is likened to “wind,” the FAQ is “windbreak.” If the windbreak doesn’t work, you’ll be left with doubtful strong winds and a lot of inquiries.
By making a windbreak (FAQ) work, it is possible to prevent damage from strong winds (inquiry). Reduce unnecessary inquiries,
dramatically improve the efficiency of customer support (CS), reduce CS costs, and generate profits.
Helpfeel service site
▼Helpfeel awards history
– “Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
– Received 6 awards in the FAQ system category of “BOXIL SaaS AWARD Autumn 2023”
– “Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
– Received “2021 Good Design Award”
– “Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search that delivers knowledge “Helpfeel” https://www.helpfeel.com ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture “Gyazo” that turns information into knowledge https://gyazo.com/about
[Click here to download materials and inquire about Helpfeel] Contact us: https://www.helpfeel.com/contact
Service documentation:
https://www.helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000319.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=319
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