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Fujitsu Limited ServiceNow and Fujitsu announce strategic partnership to deliver innovative cross-industry offerings

(Please note that this announcement is a joint announcement with ServiceNow, Inc., so there may be some duplication of information.) Fujitsu Limited
ServiceNow and Fujitsu announce strategic partnership to deliver innovative cross-industry offerings
ServiceNow (NYSE: NOW) and Fujitsu Limited (hereinafter referred to as “Fujitsu”) have announced the launch of “Fujitsu Uvance”, a
cross-industry solution to social issues that combines ServiceNow’s digital business platform and Fujitsu’s specialized knowledge of various industries. On May 7, 2024, we announced a new strategic partnership to deliver innovative offerings under”. Through the Fujitsu-ServiceNow Innovation Center, which will open in the second half of 2024, both companies will focus on DX and customer success for customers around the world and provide more value.
Although the introduction of IT services has progressed in recent years, many companies still continue to operate manual tasks and legacy systems optimized for each department. Responding to these issues with limited resources has resulted in business delays and a decline in service quality, and there is an urgent need to address these issues. ServiceNow and Fujitsu will advance automation to streamline siled business systems, applications, and complex business processes. The two companies will first provide the Fujitsu Uvance offering, a platform for the manufacturing field that manages the entire engineering chain management (ECM) and supply chain management (SCM) operations, links business data, and integrates business processes. We will help our customers improve their business efficiency and realize data-driven management.
In order to take full advantage of the new features that are regularly released in cloud services, it is important to continually review and improve the usage environment. The two companies are partnering with Fujitsu Customer Advisory and Support Excellence (CASE), Fujitsu’s advisory service that supports continuous improvement from platform utilization to strategic planning, and ServiceNow Impact, a solution that accelerates the comprehensive value of ServiceNow. ” to provide new offerings that maximize the value of the ServiceNow platform used by customers. Insights from Impact’s global reach, tools and knowledge can be seamlessly applied to your ServiceNow platform through CASE Professional Services. The new offering is expected to be available globally in the second half of 2024.
Approximately 124,000 employees around the world use the ServiceNow platform, and Fujitsu is working to further streamline and automate operations, and use the knowledge gained to develop innovative offerings. , we will expand the return of value to our customers. For example, in internal help desk operations, AI services such as Fujitsu’s AI service “Fujitsu Kozuchi” and ServiceNow’s “Now Assist” can be used to analyze operator responses, automatically generate Q&A collections from the responses, and track response history. We are working to reduce the number of incidents by approximately 30% by predicting problems from trend analysis.
ServiceNow and Fujitsu will open the Fujitsu-ServiceNow Innovation Center at Fujitsu Uvance Kawasaki Tower (Kawasaki City, Kanagawa Prefecture) in the second half of 2024 to further strengthen their partnership and accelerate the creation of innovation. Centered on this base, the two companies will collaborate on new offerings for customers, promoting sales, implementation of marketing measures, delivery, and mutual human resource development, with the aim of achieving higher quality customer success.
[Comment from ServiceNow Chairman and CEO Bill McDermott]
Companies around the world need digital business models that leverage resources to accelerate innovation. This is a great opportunity for our partnership with Fujitsu. ServiceNow’s innovative AI-first platform and Fujitsu’s deep industry knowledge and global reach deliver incredible value to our customers, transforming their most complex business challenges into growth opportunities.
[Comment from Minami Takahashi, Executive Vice President and COO, Fujitsu Limited]
Fujitsu has used the ServiceNow platform to improve various business and social issues. By entering into a strategic partnership with ServiceNow, the technology and practical knowledge of both companies, including generative AI, will be more highly integrated, and the two companies will be able to further advance the development of a digital society, which is one of Fujitsu’s material issues. Efforts will be further strengthened. The new cross-industry offerings created through this partnership will provide value to even more customers and society.
Fujitsu has been named RiseUp with ServiceNow Worldwide Partner of the Year by ServiceNow in 2024 for its wide range of business-transforming solutions and services, and has received multiple partner awards in the APAC region (https:
// [About ServiceNow]
ServiceNow’s (NYSE: NOW) cloud-based platform and solutions help organizations digitize and integrate, creating smarter, faster and better workflows. As a result, our employees are better connected to our customers, more innovative and agile, and are able to realize the future we all envision. For details, please see here
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ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and other countries.
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【Related Links】
・Fujitsu’s ServiceNow introduction site
( For more information on the partnership between ServiceNow and Fujitsu, click here (https://www. [Inquiries regarding this matter]
ServiceNow Japan LLC
Tel: 03-4572-9200 (main) Contact form:
Fujitsu Contact Line (General Counter)
0120-933-200 (toll free)
Reception hours: 9:00 to 12:00 and 13:00 to 17:30 (excluding Saturdays, Sundays, holidays, and Fujitsu designated holidays) Contact form ( Product prices, specifications, service details, etc. stated in the press release are as of the date of announcement. It is subject to change without prior notice. Please note.
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