Hitachi Solutions Create Co., Ltd.
Launch of “Consultation Management Support System” to manage student consultation information
~Contributing to reducing the burden on support staff by providing reasonable accommodations to students with disabilities and
centralizing information~
……
Hitachi Solutions Create Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; President and CEO: Shoichi Minami; hereinafter referred to as Hitachi Solutions Create) has established As the provision of reasonable accommodation has become mandatory for private universities under the Revised Act on the Elimination of Discrimination against Persons with Disabilities, which will come into effect on April 1, 2024, students with disabilities and We have developed a “consultation management support system” that manages student consultation information and helps reduce the burden on support staff, and will begin selling it from May 8, 2024.
In recent years, students have received a wide variety of
consultations, and the number of students who are suffering from mental health problems has been on the rise. Additionally, support for students with disabilities is required from the perspective of reasonable accommodation. The university uses paper, Excel, and multiple tools to manage administrative tasks such as “receiving consultations,” “recording support contents,” and “summarizing consultation/support contents,” while at the same time managing administrative tasks such as “receiving consultations,” “recording support contents,” and “compiling consultation and support contents” using paper, Excel, and multiple tools. The counseling burden of some support staff is also increasing. For this reason, managing and sharing consultation information and reducing the burden of such work have become issues. By providing functions to manage the recording, inquiry, and aggregation of these consultation contents, this system realizes “centralized management of consultation information,” “increased counseling efficiency,” and “reduced burden on support staff.” Masu.
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Image of “Consultation Management Support System”
■ Features of the “Consultation Management Support System” 1. Consultation content is managed by dividing it into “Normal
Consultation” and “Accessibility Consultation.” Consultation content from students is divided into “Normal Consultation” and “Accessibility Consultation” (consultation from students with disabilities). ), you can manage more sensitive information by limiting the scope of disclosure. 2. Information sharing of support records: Support records will be kept for each consultation. By sharing consultation
information among support staff, it is possible to check what kind of support has been provided in the past, and provide appropriate support to the person seeking advice. In addition, by managing the
consultation status of each consulter, all support staff can keep track of the caller’s alerts. 3. Management of reasonable
accommodation items: By setting reasonable accommodation items for consultations from students with disabilities, you can record the details of the support needed and provide appropriate support. Items for reasonable accommodation can be freely set as necessary. 4. Easily output consultation information as data. You can search consultation information, support records, etc. based on conditions, and output a list/aggregated result to a CSV file. It supports data processing work by easily outputting data for reporting materials to local
governments, etc. 5. Sending an email with information on the next consultation date: An email* is automatically sent to the consultant when the next consultation date approaches, preventing the consultant from accidentally forgetting the date. *If you want to send email, you will need an email server in your environment. ■ Expected effects 1. Reducing the burden of counseling on support staff and providing appropriate support to those seeking counseling By unifying management items in the system, variations in the content of records of consultation and support by support staff will be prevented and the recorded content will be uniform. We will support you. In addition, by sharing standardized record contents among support staff, we support appropriate follow-up and efficient support for the caller. 2. Supporting a safe student life for students with disabilities By determining and managing in detail the reasonable accommodation items for students with disabilities, it becomes possible to support students with disabilities so that they can spend their student life with peace of mind. .
■ Main features
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■Provision start date: June 3, 2024 (scheduled) ■Contents and price of “Consultation Management Support System”
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■Prerequisite environment for “Consultation management support system”
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■Future development In the future, we will enhance the “Consultation Management Support System” so that it can be used by general companies, and aim to expand its scope of use to include other industries. ■Solution introduction URL
https://www.hitachi-solutions-create.co.jp/solution/counseling/ – About Hitachi Solutions Create’s sustainability initiatives – https://www.hitachi-solutions-create.co. jp/-Inquiries regarding solutions and products- Department in charge: Inside Sales Department Person in charge: Matsuo, Shishido, Taketomi E-mail:
hsc-contact@mlc.hitachi-solutions.com URL:
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