E-Guardian Group
[E-Guardian Co., Ltd.] Launch of “Recall Risk Advance Detection Support Service” ～Collecting VOCs from products every day and catching the “seeds” of problems～ ……
E-Guardian Co., Ltd. (https://www.e-guardian.co.jp/ Minato-ku, Tokyo Representative Director and President: Yasuhisa Takaya; hereinafter referred to as “E-Guardian”) is a group company, EG Testing Service Co., Ltd. ( https://www.eg-testing.co.jp/ Toshima-ku, Tokyo
Representative Director: Makoto Miyasaka In collaboration with EG Testing Service (hereinafter referred to as “EG Testing Service”), we will begin “Advance Recall Risk Detection” from Wednesday, May 8, 2024. We would like to inform you that we will start providing support services.
[Image 1: https://prtimes.jp/i/18759/317/resize/d18759-317-7093d247343fd459127b-0.jpg&s3=18759-317-338d2469ac4ec52f6dbcaab6baff5bec-902×216.jpg] E-Guardian Group provides a comprehensive range of internet
security-related services, including net patrol, customer support, debugging, and vulnerability diagnosis, in order to create a safe and secure internet environment.
In modern society, with the spread of SNS and review sites, users are disseminating product information every day, and many people are seeing it. It is now not uncommon for information to spread instantly and cause a stir when a problem occurs, but recently there have been cases where a post from a single user that had been buried for a long time has been picked up and gradually spread, and there have been cases of incorrect usage. There are cases where posts are made without malicious intent, and the problems that occur on SNS and review sites are becoming more diverse every day. Failure to detect such situations may lead to large-scale recalls or a negative impact on the brand image of the manufacturer or product. Under these circumstances, manufacturers need to check and verify VOCs in their products in more detail than ever before, and take prompt action. If you can catch up on a problem at the “seed” stage and take appropriate measures, it is possible to reduce the scope of damage. However, catching up on specific information amid the large amount of information disseminated every day requires time and know-how, and it may be difficult to secure the necessary resources and construct a scheme.
Therefore, E-Guardian and EG Testing Service have decided to start providing a “Recall Risk Advance Detection Support Service” to support the detection of product information.
This service collects detailed VOCs related to products from posts on various SNS and reviews on e-commerce sites, and immediately detects and reports information that could be the “seed” of a problem. Not only can you retrieve information from past posts, but you can also perform real-time detection immediately after a product is released. In the case of IT content, we utilize our knowledge of
hardware/software verification to respond to reports after reproducing and verifying specific situations such as “operating procedures leading up to the occurrence of a problem” and “user usage environment.” I am.
In addition, we not only catch up on posts and reviews that
misunderstand how to use the product, but also carefully respond to them using our review reply agency, which we have cultivated through customer support, and evaluate the product by resolving user dissatisfaction and encouraging fair evaluations of the product. We will also try to improve. The VOC collected through these improvement activities can be analyzed using social listening knowledge to visualize user needs, which can be used to make products more popular with users.
By providing this service, we can quickly provide information and respond appropriately at the “seed” stage of a problem, increasing the user’s sense of security and increasing trust in the product and manufacturer. .
E-Guardian Group will continue to provide professional and
high-quality services and strive to develop services that make people’s lives more convenient and enriching, in order to realize our mission of “We Guard All.” I’ll come.
[Overview of “Recall Risk Advance Detection Support Service”] ■Image diagram
[Image 2: https://prtimes.jp/i/18759/317/resize/d18759-317-4245da26d2d715052187-2.jpg&s3=18759-317-9999fe19d9aeec511e21a30808b715a6-1524×773.jpg] ■Target media
X (formerly Twitter), YouTube, Amazon, Rakuten Market, Yahoo! Shopping, Kakaku.com, electronics retail sites, etc.
*We will propose the most suitable monitoring medium for each company. *The company names and product names listed are trademarks or registered trademarks of each company.
[E-Guardian Group Overview]
Established in 1998. Listed on the First Section of the Tokyo Stock Exchange in 2016. Moved to the TSE prime market in 2022. E-Guardian is a comprehensive internet security company that provides all-in-one services related to internet security, including net patrol, customer support, debugging, and vulnerability diagnosis. The center is one of the largest in the industry, with 19 locations in 8 domestic cities and 3 overseas cities, including partner companies. Recently, we have been engaged in developing services that capture the times, such as entering the Fintech/IoT industry and contributing to work style reform through RPA development, and protecting the safety and security of the Internet.
■E-Guardian Co., Ltd. Company Profile
Representative: Yasuhisa Takatani, Representative Director and President Address: 8F Toranomon Kotohira Tower, 1-2-8 Toranomon, Minato-ku, Tokyo Established: May 1998
Capital: 1,967 million yen (as of the end of March 2024)
Business content: Blog/SNS/Bulletin board planning
consulting/Real-time posting monitoring/User support/
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URL: https://www.e-guardian.co.jp/
■EG Testing Service Co., Ltd. Company Profile
Representative: Representative Director Makoto Miyasaka
Address: 5-14-8 Nishiikebukuro, Toshima-ku, Tokyo
Established: October 1, 2014
Capital: 25 million yen (as of the end of March 2024)
Business content: Software and hardware debugging work
URL: https://www.eg-testing.co.jp/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000317.000018759.html