Flyle Co., Ltd.
Ricoh Japan is developing a variety of digital services. Introduced Flyle as the foundation of the product management system for the legal tech service “RICOH Contract Workflow Service.”
Began building a product management system that transcends
departmental boundaries and addresses customer value across the organization.
……
Flyle Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative Director and CEO Yuichi Takarabe, hereinafter Flyle) is a product management platform that serves as the basis for building a product management system in the legal tech service “RICOH Contract Workflow Service” provided by Ricoh Japan Co., Ltd. We would like to inform you that “Flyle” has been adopted and introduced.
Introduction case page: https://flyle.io/jp/usecases/ricoh
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■Introducing the installation site Ricoh Japan Co., Ltd. (hereinafter referred to as “A” , Ricoh Japan). The company is working on developing a new recurring business model to improve the efficiency of its customers’ operations.
This time, RICOH Contract Workflow Service (hereinafter referred to as RICOH CWS), a legal tech service developed by the company’s Digital Service Planning Division, introduced Flyle as the foundation for building a product management system.
“RICOH CWS” is one of the company’s “Trade Form DX Series*” and is a legal support cloud service that supports DX of a series of processes related to contract work between companies. In addition to providing operational support from the legal front, such as legal consultation and contract checking, to contract creation, this service allows for centralized management of contracts after electronic contracts are concluded. *Trade form DX series: A group of services for digitizing various operations.We provide a group of services that solve problems related to business-to-business transactions through digitalization, such as ordering and billing solutions for business partners and finance solutions. .
“Ricoh Japan Co., Ltd.” website: https://www.ricoh.co.jp/
“RICOH Contract Workflow Service” service site:
https://www.ricoh.co.jp/service/cws
“Trade form DX series” service site:
https://www.ricoh.co.jp/products/concept/trade-dx
■Background of introduction
At RICOH CWS, we were faced with the following issues while promoting product management. [Issues faced] – It took a lot of man-hours to collect evidence that influences development decision-making, such as feedback from customers.
・There was a sense of challenges in visualizing data and establishing a decision-making flow in order to carry out development with a sense of satisfaction among the team.
・As there are many products, there was a need to build an effective product management workflow.Therefore, we implemented a series of product management tasks such as gathering customer requests, determining development priorities, and coordinating with
stakeholders. We installed Flyle to streamline and advance our processes.
Introduction case page: https://flyle.io/jp/usecases/ricoh
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■Voices from the person in charge Mr. Hiroshi Inaba (Digital Service Planning Headquarters) By using Flyle, we have a clear route for customer feedback to reach the development side. In the future, we would like to develop products that can further improve added value for our customers. Furthermore, in order to provide a variety of digital services, it is necessary to establish an effective product management flow across products. All POs, including other products, were interested in “escape from Excel management by using Flyle.” In the future, we would like to consider expanding this into the “Trade Form DX Series”.
◆About Flyle – “In just one hour, tens of thousands of customer voices were automatically analyzed using AI, and customer needs were revealed.”
“Flyle” is an AI customer needs platform that supports customer experience improvement and product management.
Cutting-edge AI automatically classifies and analyzes a large amount of customer feedback to support the formulation of next plans and improvement measures.
Service URL: https://flyle.io/jp
◆Company Profile Name: Flyle, Inc. Representative: Yuichi Takarabe Location: SLACK SHIBUYA 801, 31-14 Sakuragaoka-cho, Shibuya-ku, Tokyo Established: February 10, 2020 Capital: 100,000,000 yen *Includes capital reserves Business: Development and provision of AI customer needs platform Service URL: https://flyle.io/jp Company URL: https://corp.flyle.io/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000016.000076399.html