ServiceNow Japan LLC
ServiceNow leverages AI to deliver manufacturing-focused solutions for faster, more efficient operations and a better employee experience ……
*This document is an abridged version of a press release released by ServiceNow, Inc. in the US on May 7, 2024 (US time).
Manufacturing Commercial Operations incorporates generative AI to streamline sales, service, support, and order-to-cash processes Employee Center Pro Kiosk provides intelligent self-service for deskless workers, giving them easy access to company resources and seamlessly navigating employee lifecycle processes such as onboarding and leaving.
ServiceNow ( https://www.servicenow.com/jp/company/media/press-room/genai-capabilities-expansion.html ) (NYSE: NOW) today announced its annual event Knowledge 2024 ( https://knowledge. servicenow.com/flow/servicenow/k24/event/page/home ), we announced new manufacturing-focused solutions to help you run faster, more efficient operations and improve your employee
experience. Manufacturing Commercial Operations (MCO) (
https://www.servicenow.com/jp/solutions/industry/manufacturing.html ) is a generative AI (
https://www.servicenow.com/jp/now-platform/generative- ai.html ) to streamline sales, service, support, and order-to-profit processes. Employee Center (EC) Pro Kiosk provides an intelligent self-service experience for deskless workers (employees who often work outside of the office). Give employees easy access to your company’s
communication channels and related information systems, seamlessly navigating employee lifecycle processes such as onboarding and leaving the company.
Manufacturing businesses face complex challenges such as supply chain disruptions, long order processing times, ever-changing customer demands, lack of self-service tools, invoice disputes, high turnover, and labor shortages. At the same time, manual processes and siled systems are often costly and inefficient to operate, leading to poor customer and employee experiences. MCO and EC Pro Kiosk help solve these challenges by connecting systems, processes and people on a single intelligent platform.
Rohit Batra, GM of Manufacturing, Communications and Media Technology at ServiceNow, said: “ServiceNow has the unique ability to transform manufacturing’s biggest challenges into its biggest opportunities. ServiceNow’s latest innovations are more than just tools to improve productivity. They help manufacturers deliver exceptional customer service. , delivering key capabilities to enable better ways of working to increase revenue and improve the employee experience.” Transforming manufacturing end-to-end operations
Manufacturing Commercial Operations brings the power of the Now Platform to manufacturing companies as a purpose-built solution that simplifies operations across sales, support, service, and
order-to-profit processes. MCO is ServiceNow’s Customer Service
Management ( https://www.servicenow.com/jp/products/customer-service-management.html ) and Sales and Order Management (
https://www.servicenow.com/jp/products /sales-management.html ), each built on top of a single generative AI for order exception handling and dealer operations, customer service and support, order-to-profit operations, and product and quality management. Provide led solutions. It seamlessly integrates with manufacturers’ existing systems to make operations simpler, faster and more transparent.
The capabilities of Manufacturing Commercial Operations (
https://www.servicenow.com/jp/solutions/industry/manufacturing.html ) enable manufacturers to:
Streamline sales management: MCO turns service centers into profit drivers by having agents identify customer needs and automatically suggest relevant products and services. For example, if a customer contacts a manufacturer to replace a discontinued conveyor belt, the MCO can leverage AI to recommend new parts that are currently available to ensure the service interaction is a helpful one. guarantee and drive revenue.
Expanding service management: Digital workflows streamline the way manufacturers solve problems and manage support interactions from front to middle to back office. Agents can manage order exceptions and invoice interactions, and coordinate with suppliers to resolve customer product complaints and quality issues, all from one screen. Transform field operations: MCO is integrated with ServiceNow’s Field Service Management
(https://www.servicenow.com/jp/products/field-service-management.html), so manufacturers can proactively You can perform maintenance (equipment maintenance) and easily dispatch qualified, technically savvy personnel to quickly resolve issues. When a customer reports an issue with their equipment, our customer service team quickly records the issue and ensures that a technician with the necessary knowledge and skills is on-site, along with the necessary equipment, to resolve the issue, all within MCO. You can complete it. During each visit, technicians’ mobile devices receive real-time, up-to-date information such as customer location and product model details. This reduces downtime and allows us to resolve issues as efficiently as possible. Connecting customers and channel partners: Through ServiceNow’s Service Bridge (https://www.servicenow.com/jp/products/service-bridge.html), manufacturers can connect their customers and channel partners using ServiceNow in a single A connected interface allows you to easily automate and complete tasks such as orders, deviations, and cases. For example, if a retailer needs to report a quality issue with a pallet of product they received from a manufacturer, they can report the issue in their ServiceNow Instance. Manufacturers can open, update, and complete requests in their ServiceNow Instances, keeping customers updated in the process. This consolidates the systems needed to communicate and complete tasks, reducing manual effort.
Strengthening deskless workers
Deskless workers have relatively infrequent access to company-wide internal information and less access to the self-service resources needed to complete company-related tasks that employees who commute to an office take for granted. It faces unique challenges, including low usage. For manufacturing companies, deskless workers who don’t need (or don’t have) company laptops or smartphones are critical employees and deserve the same high-quality employee experience as everyone else.
The Employee Center Pro Kiosk is an intelligent, self-service walk-up experience that gives manufacturing plant employees everything they need from requesting time off to checking benefits, asking questions about pay, and accessing the latest company news and information. . With EC Pro Kiosk, part of ServiceNow’s HR Service Delivery
(https://www.servicenow.com/jp/products/hr-service-delivery.html), employees can Through, you can scan a QR code with your personal mobile phone and access important company information and applications through individually optimized SMS messages. By bridging the communication gap between employees and the company, leaders can ensure deskless workers are kept up to date with important updates and decisions, and have the resources they need to stay informed and supported. You can improve employee engagement.
MCO and EC Pro Kiosk are ServiceNow’s latest steps to address the biggest challenges in the manufacturing value chain. In March of this year, ServiceNow acquired 4Industry and EY Smart Daily Management (
https://www.servicenow.com/jp/company/media/press-room/servicenow-to-acquire-4industry-ey.html ) and We announced that we will accelerate factory DX by digitizing and automating on-site processes. Combined with existing Operational Technology Management, Enterprise Asset Management (EAM) (
https://www.servicenow.com/jp/products/enterprise-asset-management.html ), and EC Pro capabilities, ServiceNow is a single platform. to support factory assets, people, and processes.
Availability period
Manufacturing Commercial Operations and EC Pro Kiosk will be generally available to all (
https://store.servicenow.com/sn_appstore_store.do#!/store/home ) customers in the ServiceNow Store on May 7th.
Additional Information:
Learn more about ServiceNow Knowledge 2024 here (
https://knowledge.servicenow.com/flow/servicenow/k24/event/page/home ).
that’s all
About ServiceNow ServiceNow (NYSE: NOW) puts AI to work for people. We help organizations across all industries transform by adapting to the speed of innovation and adhering to a trusted, human-centric approach to deploying products and services. Masu. ServiceNow’s AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes.
Please see here for details. www.servicenow.com/jp/
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General inquiries ServiceNow Japan LLC Tel: 03-4572-9200
(Representative) Contact form:
https://www.servicenow.com/jp/contact-us.html
More details about this release:
https://prtimes.jp/main/html/rd/p/000000116.000029239.html