[Helpfeel Co., Ltd.] FAQ search system “Helpfeel” has celebrated its 5th anniversary since its launch, and has been installed on over 400 sites.
*View in browser* *Helpfeel Co., Ltd.*
Press release: May 13, 2024
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FAQ search system “Helpfeel” celebrates 5th anniversary since its launch, with a cumulative total of over 400 sites installed
*Widely used from finance, EC/retail to medical care and local governments* FAQ search system ”
Helpfeel
‘ will celebrate its 5th anniversary since its service launch in April 2024, and as of the end of April, the cumulative number of sites that have been introduced has exceeded 400. We look back on the five years since the service started with these numbers.
We will continue to provide products that make the world a better place in order to accelerate DX in the support market. We will also actively recruit human resources who can use the power of technology to confront social negatives.
■What is the FAQ search system “Helpfeel”?
This is a FAQ system that uses search technology that utilizes AI to predict customers’ intentions and guide them to answers. By reducing unnecessary inquiries through user self-resolution, we dramatically streamline customer support, reduce CS costs, and generate profits. * Helpfeel official website: * * https://www.helpfeel.com*
■“Helpfeel” traced by numbers
* -summary-*
– *Cumulatively installed over 400 sites. *Used for FAQ, internal knowledge search, and manual search
– Used in a wide range of industries, with a cumulative total of 300 companies*
– The continuous usage rate of companies that have adopted it is over 98%* (as of April 2024)
– “Helpfeel”* ARR (annual ordinary profit) has rapidly increased by more than 10 times* in the last three years
– As the business grows, Helpfeel’s* number of employees has increased by more than 7 times* in 5 years*
* -Introduction results- *
In the five years since its launch, “Helpfeel” has been introduced to more than 400 sites.
In particular, the expansion period from 300 sites to 400 sites took just under half a year, and “Helpfeel”’s FAQ system has been rapidly growing while being accepted by customers. It is used for a wide range of purposes, including FAQs, internal knowledge searches, manual searches, product suggestions, and VOC analysis using search data.
-Number of companies implementing the system-
The cumulative number of companies that have introduced “Helpfeel” has exceeded 300. It is used in a wide range of industries, from finance, e-commerce and retail to medical and local governments.
-Usage continuation rate-
The introduction of “Helpfeel” is not the end; we continue to improve FAQ operations using search data, contributing to reducing customer inquiries and improving business efficiency. Additionally, the search data collected through “Helpfeel” is used for VOC analysis and marketing activities that contribute to sales.
-Product ARR (annual ordinary profit)-
Supported by many companies that have adopted it, the ARR (annual recurring profit) of “Helpfeel” as a product has rapidly expanded by more than 10 times in the past three years.
-Number of our employees-
As a result of our business expansion, our number of employees has increased more than seven times in five years. New departments and positions are created every day, and the organization continues to grow rapidly as the business grows.
Even in a fully remote and fully flexible work style, in addition to Slack, we use our own product Scrapbox.
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