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Ricksoft revamps support services for Atlassian products

Ricksoft revamps support services for Atlassian products

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Press release: May 14, 2024
Ricksoft revamps support services for Atlassian products
*“Enterprise” and “Lite” are introduced as user companies become larger and their needs become more diverse*
Ricksoft Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, Representative Director: Onuki
Hiroshi (hereinafter referred to as Ricksoft) has released 5 plan menus for “Support Plus”, an operation support service for companies that use “Confluence”, “Jira”, etc. provided by Atlassian, Inc. (Japanese corporation: Atlassian, Inc.). It will be updated on the 14th of the month.

* ■“Ricsoft Support Plus” and the background behind its renewal – Expansion in the number of users and diversification of needs* Since 2009, Ricksoft has been supporting Japanese companies in implementing Jira and Confluence, including on-premises environments. In response to Atlassian’s Cloud First Declaration in 2020, Ricksoft We have started offering “Support Plus”, an accompanying support service for companies and organizations using Cloud (cloud version of Confluence, Jira series).

“Support Plus” is a service in which Ricksoft engineers who have obtained Atlassian certification provide support to customers in Japanese. In addition to responding to inquiries at our help desk, we also hold regular web meetings to answer customer questions and provide the latest information and features.

After launching the “Support Plus” service, Ricksoft has supported more than 130 companies in three years, while enhancing the service to meet customer needs, such as responding to inquiries via Slack and expanding the number of supported apps.

Some of our customers find that the current help desk menu provides too much support, while others have complex issues such as
organizational restructuring and authority settings and request multiple web meetings per month. Atlassian allows up to 150
environments (sites)
As more and more companies adopt Enterprise plans, it has become difficult for RickSoft to provide sufficient support with traditional plans. Ricksoft will change its Support Plus plans from the current 2 plans to 4 plans in response to the diversifying needs of user companies.

* ■Ricsoft Support Plus Menu*
* ・Support Plus Lite (new) *
For organizations that only need a support point.

* ・Support Plus Standard (new) *
Accompanying support plan for medium-sized organizations.

* ・Support Plus Pro*
For organizations with more than 1000 users. Web meetings are held monthly.

* ・Support Plus Enterprise (new) *
 Atlassian Cloud Enterprise plan, Atlassian
For organizations deploying on-premises products with 10,000 or more users or requiring advanced support.

Contracted companies:
Those who have subscribed to Atlassian Cloud from Ricksoft, or companies who have subscribed to the on-premises (Data Center) version of the product.

-Support Plus Website-

[About Ricksoft Co., Ltd.]
Ricksoft is an Atlassian Platinum company with many experts in the Jira series, which is known for agile development.
Solution partner. We started supporting companies that want to implement Atlassian products in 2009, and will become Atlassian Partner in April 2024.
of the Year 2023:Cloud Migration Services.
With the mission of “innovating and maximizing all possibilities,” we propose optimal solutions such as agile development, ITSM solutions, and iPaaS to domestic and overseas companies.
In addition to Atlassian products, we have a track record of implementing products such as the iPaaS tool “Workato” in a wide range of industries including IT, manufacturing, software, insurance and finance.
Company name: Ricksoft Co., Ltd.
Listing market: TSE Growth (Security number: 4429)
Head office location: 8th floor, Otemachi Nomura Building, 2-1-1 Otemachi, Chiyoda-ku, Tokyo 100-0004
Established: January 4, 2005
Representative Director: Hiroshi Onuki
Products handled: Jira, Jira Service Management, Confluence, Workato, Slack implementation support
-About registered trademarks-The company names and product names listed are registered trademarks or trademarks of each company. *About details about this release*

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