Headwaters Co., Ltd.
We are providing development support for JR West’s generative AI “Copilot for station staff”
……
Headwaters Co., Ltd. (Headwaters: Shinjuku-ku, Tokyo, Representative Director: Yosuke Shinoda, hereinafter referred to as “Headwaters”), which is involved in the AI solution business, is a subsidiary of West Japan Railway Company (Headquarters: Kita-ku, Osaka, President: Hajime Hasegawa). We are supporting the development of “Copilot for Station Employees,” a generative AI assistant for station employees of Japan Railway Company (hereinafter referred to as “JR West”).
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■About JR West’s group digital strategy
JR West is promoting a group digital strategy with the goal of contributing to new value creation and revitalization by making full use of digital technology and abundant data.
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JR West’s group digital strategy aims to improve operational efficiency and quality through generative AI, centered on three restructuring initiatives. One such initiative, “Copilot for Station Employees,” is a generative AI assistant that instantly obtains the necessary information from a wide range of business rules and products. By utilizing Copilot for station staff, we aim to improve the efficiency of customer response and service quality.
■About Headwaters development support
“Copilot for station staff” is being developed with the goal of solving the following issues.
・Assignment 1.
When dealing with customers, it takes time to search for the necessary information from many sales rules and products, and as a result, customers are
I’ll keep you waiting.
→ Solution
Aims to reduce the response time for each customer. ・Assignment 2.
Inquiry results are not sufficiently analyzed and utilized, and are not utilized to improve the sales system or the product itself. → Solution
Visualize the characteristics of each area, category, and product from the inquiry content, and analyze and extract areas for improvement. Headwaters leverages its technical capabilities in LLM (Large-Scale Language Model) and RAG (Retrieval Augmented Generation) systems to develop Azure OpenAI Service (*2) and Microsoft Fabric on the generative AI platform “SyncLect Generative AI” (*1). We provide development support for linking (*3).
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■About the future
JR West and Headwaters have begun developing an app for a
demonstration experiment of “Copilot for Station Staff” starting in March 2024. In the future, we will gradually expand the stations where it has been introduced and the scope of document/data analysis, with the aim of improving station staff’s work efficiency and service quality.
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Please note that the impact of this matter on our company’s business results for the current fiscal year is minimal. If any matters that require disclosure arise in the future, we will promptly notify you. that’s all
*1: Launch of “SyncLect Generative AI”, a generative AI utilization platform for learning unique data from “Azure OpenAI Service” – Headwaters Co., Ltd. (headwaters.co.jp)
https://www.headwaters.co.jp/news/synclect_generative_ai.html *2: Azure OpenAI Service – Advanced language model | Microsoft Azure https://azure.microsoft.com/ja-jp/products/ai-services/openai-service/ *3: Data analysis | Microsoft Fabric
https://www.microsoft.com/ja-jp/microsoft-fabric
■About trademarks
Azure OpenAI Service, Microsoft Fabric is a product of Microsoft Corporation in the United States and other countries.
This is a registered trademark or trademark.
Other proper names such as product names listed are trademarks or registered trademarks of each company.
■Company information
Company name: Headwaters Co., Ltd.
Address: 4th floor, Shinjuku Island Tower, 6-5-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1304
Representative: Representative Director Yosuke Shinoda
Established: November 2005
URL: https://www.headwaters.co.jp
More details about this release:
https://prtimes.jp/main/html/rd/p/000000160.000018045.html