Oricon Co., Ltd.
Highly Satisfied “Internet Line” Ranking ┃ [Docomo Hikari] wins 5 places, first overall 1st place among wide-area companies (Oricon Customer Satisfaction (R) Survey)
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Oricon ME Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Hisashi Koike; abbreviation: Oricon), which conducts customer satisfaction surveys from a third-party perspective targeting only actual users, We conducted a satisfaction survey and announced the results on the “Oricon Customer Satisfaction (R)” official website (https://life.oricon.co.jp/) at 2:00 pm on Monday, June 3rd. I did.
[Table 12: https://prtimes.jp/data/corp/34467/table/510_1_513c5e89bf8c48f9f1e32a03feeaa9c3.jpg]
[Image 1: https://prtimes.jp/i/34467/510/resize/d34467-510-4dc0715e4806db0ba737-15.jpg&s3=34467-510-f1d4c2657e1a6baaab281474f1a264e1-1088×121.jpg] “Internet line” overall ranking list of each 1st place (Oricon customer satisfaction)
■Wide area companies
[Docomo Hikari] ranks first overall for the first time
Achieved 1st place in 4 categories including “Support Service” and “Ancillary Services”
[Image 2: https://prtimes.jp/i/34467/510/resize/d34467-510-7f6b7b30a55022289a30-15.png&s3=34467-510-89b9b6f909c866dbb80319ee2f25c034-733×515.png ]
“Internet line wide area companies” overall ranking (Oricon customer satisfaction)
This is the fourth “Internet line” ranking announced since the survey began in 2021. We conducted a survey targeting users aged 18 to 84 nationwide who have newly subscribed to fiber optic/CATV line services (including contract changes from other companies) within the past five years and have continued to use them for more than three months. did. In the “Internet line wide-area companies” ranking, which targets companies that provide services in 5 or more of 9 regions, [Docomo Hikari (NTT Docomo, Inc. Headquarters: Chiyoda-ku, Tokyo)] moved up from 2nd place last time. and achieved first place overall for the first time. In the ranking by evaluation item, we were ranked first in 4 out of 7 items: “Subscription/opening procedures,” “Support service,” “Ancillary services,” and “Security measures.” In addition, in the rankings by category, it was ranked first in the purpose of use “video watching”, which was announced for the first time, and “single-family house” and “condominium”, as well as rated first in the family structure “living alone”. I am getting.
[Table 13: https://prtimes.jp/data/corp/34467/table/510_2_a2c464c16e03cd042d2fb716ee76b780.jpg ]
■Hokkaido
[Rakuten Hikari] ranks first overall for the first time
Achieved 1st place in 3 categories including “Pricing plan”
[Image 3: https://prtimes.jp/i/34467/510/resize/d34467-510-edfb579633d95dffc867-15.png&s3=34467-510-3f98a36f2900a4109ed727d620409d73-771×605.png ]
“Internet Line Hokkaido” Overall Ranking (Oricon Customer Satisfaction) In the Hokkaido ranking, Rakuten Hikari (Rakuten Mobile Inc. Headquarters: Setagaya-ku, Tokyo) met the required number of highly rated companies from the previous ranking and achieved first place overall for the first time. In the ranking by evaluation item, we were ranked first in 3 out of 7 items: “Subscription/opening procedure,” “Pricing plan,” and “Cost performance.” In addition, in terms of “communication speed and stability”, [SoftBank Hikari (SoftBank Corp. Headquarters: Minato-ku, Tokyo)] ranked 1st, which ranked 7th overall.
[Table 14: https://prtimes.jp/data/corp/34467/table/510_3_e77bc0d27792b524a0512ed485f5c66e.jpg] ■Tohoku
[Docomo Hikari] ranks first overall for the third consecutive year Ranked 1st in 3 categories including “Subscription/opening procedures”
[Image 4: https://prtimes.jp/i/34467/510/resize/d34467-510-b3474b183be7653ef278-15.png&s3=34467-510-5fb6154b2c6213715581f16eb767dbdb-704×490.png ]
“Internet Line Tohoku” Overall Ranking (Oricon Customer Satisfaction) In the “Tohoku” ranking, “Docomo Hikari” ranked first overall for the third consecutive year. In the ranking by evaluation item, we were ranked first in 3 out of 7 items: “Subscription/opening procedures,” “Support service,” and “Security measures.” Furthermore, au Hikari (KDDI Corporation Headquarters: Chiyoda-ku, Tokyo) ranked first in terms of “communication speed/stability” and “supplementary services.”
[Table 15: https://prtimes.jp/data/corp/34467/table/510_4_dd235ebfcbc722367705bf54df358844.jpg ]
■Kanto
[Docomo Hikari] ranks first overall for the second consecutive year Ranked 1st in 4 categories including “Support Service” and “Security Measures”
[Image 5: https://prtimes.jp/i/34467/510/resize/d34467-510-0610acd782bc23f0b8e1-2.png&s3=34467-510-4fc20befb894bc96a622a20e96312022-526×381.png ]
“Internet Line Kanto” Overall Ranking (Oricon Customer Satisfaction) In the “Kanto” ranking, “Docomo Hikari” ranked first overall for the second year in a row. In the ranking by evaluation item, out of a total of 7 items, “Subscription/opening procedure” and “Support service”
It was ranked number one in four categories: service, ancillary services, and security measures. In addition, in terms of
“communication speed and stability,” NURO Hikari (Sony Network Communications Inc. Headquarters: Minato-ku, Tokyo), which came in second overall, has been ranked first for four consecutive years since 2021.
[Table 16: https://prtimes.jp/data/corp/34467/table/510_5_4e6441bc3c15a80c583791aeeeadc7be.jpg] ■Koshinetsu/Hokuriku
[Docomo Hikari] ranks first overall for 4 consecutive years
Ranked 1st in 3 categories including “subscription/opening procedures” and “support services”
[Image 6: https://prtimes.jp/i/34467/510/resize/d34467-510-db4b1460c1d9e301ae0c-2.png&s3=34467-510-552e3257bd3c3ce580c509d6ebe2eb3e-525×384.png ]
“Internet line Koshinetsu/Hokuriku” overall ranking (Oricon customer satisfaction)
In the “Koshinetsu/Hokuriku” ranking, “Docomo Hikari” has been ranked first overall for the fourth consecutive year. In the ranking by evaluation item, it was ranked first in 3 out of 7 items: “Subscription/opening procedure”, “Support service”, and “Security measures”. Furthermore, in terms of “communication speed and stability,” [au Hikari] ranked first for the fourth consecutive year.
[Table 17: https://prtimes.jp/data/corp/34467/table/510_6_b1e211e9bba3cf0d0db6ace24a55e4b7.jpg] ■Tokai
[CCNet (CCNet)] won first place overall for the first time
Ranked 1st in 3 categories including “Support Service” and “Ancillary Services”
[Image 7: https://prtimes.jp/i/34467/510/resize/d34467-510-99268c494db1769c59f7-15.png&s3=34467-510-b3618d9389dc3d951440a3161a22ccc3-750×523.png ]
“Internet Line Tokai” Overall Ranking (Oricon Customer Satisfaction) In the “Tokai” ranking, [CCNet (CCNet) (CCNet Co., Ltd. Headquarters: Nagoya City, Aichi Prefecture)] moved up from 3rd place last time and took 1st place overall for the first time. In the ranking by evaluation item, we were ranked first in 3 out of 7 items: “Support Service”, “Ancillary Services”, and “Security Measures”. In addition, in “Security Measures”, “Commufa Hikari (Chubu
Telecommunications) -Chubu Telecommunications Co., Ltd. Headquarters: Nagoya City, Aichi Prefecture-”, which tied for first place, was ranked first for the third consecutive year in terms of “communication speed and stability” and “cost performance”. ”, it won first place for the first time.
[Table 18: https://prtimes.jp/data/corp/34467/table/510_7_21886415a65273bc371d91b632fa19ae.jpg ]
■Kinki
[eo Hikari Net (Optage)] won first place overall for 4 consecutive years Ranked 1st in all evaluation items
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“Internet line Kinki” overall ranking (Oricon customer satisfaction) In the “Kinki” ranking, eo Hikari Net (Optage) (Optage Co., Ltd. Headquarters: Osaka City, Osaka Prefecture) ranked first overall for the fourth consecutive year. In the ranking by evaluation item, it was rated 1st in all 7 items: “Subscription/opening procedure”, “Communication speed/stability”, “Pricing plan”, “Cost
performance”, “Support service”, “Ancillary services”, and “Security measures”. Ta.
[Table 19: https://prtimes.jp/data/corp/34467/table/510_8_c37ea5ca03f882773841e21f9fd99fcd.jpg ]
■China
[MEGA EGG (Enecom)] ranked 1st overall for 3 consecutive years Ranked 1st in 3 categories including “Security Measures”
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“Internet Line China” Overall Ranking (Oricon Customer Satisfaction) In the “China” ranking, “MEGA EGG (Enecom) – Enecom Co., Ltd. Headquarters: Hiroshima City, Hiroshima Prefecture -” has been ranked first overall for the third consecutive year. In the ranking by evaluation item, we were ranked first in 3 out of 7 items: “Support Service”, “Ancillary Services”, and “Security Measures”.
[Table 20: https://prtimes.jp/data/corp/34467/table/510_9_ba6efcdc036c5f546699e2dd9dd6d204.jpg] ■Shikoku
[Pikala (STNet)] ranked 1st overall for 3 consecutive years
Ranked 1st in 6 items including “Security Measures”
[Image 10: https://prtimes.jp/i/34467/510/resize/d34467-510-71521301903d4d65e58b-2.png&s3=34467-510-3e7ae7816711ec06327c92959240bf0a-521×371.png ]
“Internet line Shikoku” overall ranking (Oricon customer satisfaction) In the “Shikoku” ranking, [Pikala (STNet) -STNet Co., Ltd.
Headquarters: Takamatsu City, Kagawa Prefecture-] won the overall 1st place for the third consecutive year. In the ranking by evaluation item, it was ranked first in 6 out of 7 items: “Subscription/opening procedure”, “Communication speed/stability”, “Cost performance”, “Support service”, “Ancillary services”, and “Security
measures”. Masu. Among these, “communication speed/stability” (73.8 points) received the highest score across the wide area and 9 regional rankings.
[Table 21: https://prtimes.jp/data/corp/34467/table/510_10_b744d45442f5b0ea840c52013f43b44a.jpg ]
■Kyushu/Okinawa
[Docomo Hikari] ranks first overall for the first time
Ranked 1st in 4 categories including “communication speed/stability” and “support service”
[Image 11: https://prtimes.jp/i/34467/510/resize/d34467-510-b7185d85e5f9ee946a35-15.png&s3=34467-510-5b0e227619ba56e3a272933dc4cefb1f-778×597.png ]
“Internet line Kyushu/Okinawa” overall ranking (Oricon customer satisfaction) In the “Kyushu/Okinawa” ranking, “Docomo Hikari” took first place overall for the first time. In the ranking by evaluation item, it was ranked first in 4 out of 7 items: “Subscription/opening procedure,” “Communication speed/stability,” “Support service,” and
“Ancillary services.” In addition, in “Security Measures”, [BBIQ (QTnet) -QTnet Co., Ltd. Headquarters: Fukuoka City, Fukuoka Prefecture-] ranked first for the fourth consecutive year.
[Table 22: https://prtimes.jp/data/corp/34467/table/510_11_01267327e969a14d1b46bbc8c27010b5.jpg] [Rakuten Hikari] ranks first in “rate plan” in wide area + 8 regions In addition to the wide-area company rankings, the results of this survey show that [Rakuten Hikari] ranks highly in the ease of understanding plans and campaigns in eight regions (Hokkaido, Tohoku, Kanto, Koshinetsu/Hokuriku, Tokai, Chugoku, Shikoku, Kyushu/Okinawa). Ranked 1st in “Price Plan”, which was evaluated based on the attractiveness of the content. Rated higher than the 1st place “price plan” in 2022 wide area + 4 areas (Tohoku, Kanto, Chugoku, Shikoku) and 2023 wide area + 6 areas (Tohoku, Kanto, Koshinetsu/Hokuriku, Tokai, Chugoku, Shikoku) I am.
[Image 12: https://prtimes.jp/i/34467/510/resize/d34467-510-c03187c9054944be2ff7-15.jpg&s3=34467-510-617c1397029c449bb002af92a52974a2-1093×425.jpg] “Internet line” ranking by evaluation item List of each 1st place (Oricon customer satisfaction)
[Image 13: https://prtimes.jp/i/34467/510/resize/d34467-510-36da0131d0e2f5938b6d-15.jpg&s3=34467-510-a309ddf6913c0c3233f90619648d8a75-1079×319.jpg] “Internet Line” Category Ranking List of 1st Places (Oricon Customer Satisfaction)
《Survey Overview》 2024 Oricon Customer Satisfaction (R) Survey Internet Line As there are many companies that specialize in regionally providing Internet line services, we compiled the survey results for each of the nine regions.
We have also announced a “wide area company” ranking for companies that provide services in five or more of the nine regions.
■Announcement date: June 3, 2024 ■Survey method: Internet survey ■Survey subject: oricon ME Co., Ltd.
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“Internet line” survey overview (Oricon customer satisfaction) ■Sample size/specified number of people/number of companies surveyed are listed below.
■Survey period: 2024/1/24~2024/2/19, 2023/1/10~2023/2/3, 2022/1/6~2022/1/26 ■Survey target: Gender: Not specified Age: 18-84 Region: Nationwide Conditions: Target people who meet all of the following conditions 1) People who have newly subscribed to optical line/CATV line service (including changing contracts from other companies) within the past 5 years.
2) People who use the Internet via fiber optic/CATV lines at home 3) People who have been using the service continuously for more than 3 months 4) Persons involved in company selection
5) People who know the fees (excluding those who have a lump-sum contract for an apartment)
■Definition: Internet line that meets all of the following conditions -By region – Optical line/CATV Of the Internet connection services provided by operators, optical line/CATV for individuals in
Hokkaido/Tohoku/Kanto/Koshinetsu/Hokuriku/Tokai/Kinki/Chugoku/Shikoku/Kyushu/Okinawa Line-compatible services
-Wide area companies- 1) Fiber-optic line/CATV Among the Internet connection services provided by carriers, fiber-optic line/CAT for individuals
Compatible with V line
2) Provides services in more than 5 out of 9 areas in the
Hokkaido/Tohoku/Kanto/Koshinetsu/Hokuriku/Tokai/Kinki/Chugoku/Shikoku/Kyushu/Okinawa areas.
▶URL: https://life.oricon.co.jp/rank_internet/
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・Statement of source: Please state that the survey was conducted by “Oricon” or “Oricon Customer Satisfaction (R)”.
– Description of related links: When introducing on the web, please provide a link to the relevant ranking page in “Oricon Customer Satisfaction (R)”.
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▶ “Business introduction movie”: https://youtu.be/KKQwPGska4 ▶ “About survey/ranking method”: https://cs.oricon.co.jp/method/ This article regarding the Oricon Customer Satisfaction (R) Survey is a press material. Please refrain from using published data and published rankings for purposes other than reporting purposes. More details about this release:
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