Whoscall Co., Ltd.
Whoscall’s “Fraud Prevention Intelligence” and Brastel’s cloud-based IP phone service “Basix” collaborate to automatically identify suspicious call sources such as fraudulent and nuisance calls, improving business efficiency
~Manual phone number registration is no longer required, allowing you to respond to calls you really want to receive~
……
Whoscall Co., Ltd. (Headquarters: Fukuoka City, Fukuoka Prefecture, CEO: Jeff Kuo), which develops anti-nuisance call/SMS apps, is developing “fraud prevention intelligence” and cloud-based IP phone services. Brastel Co., Ltd. (Headquarters: Sumida-ku,
Tokyo/Representative Directors: Kenji Kawai and Junji Tanabe) is collaborating to provide a cloud-based business IP phone service called “Basix” that handles calls from suspicious sources such as fraudulent calls and nuisance calls. From Wednesday, May 29, 2024, we will provide a function that automatically identifies.
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“Basix” is a cloud-based business IP telephone service provided by Brastel, an international communications carrier. The functions of the main device (PBX) that must be installed on conventional business phones are cloud-based, and internal calls between offices are connected via the Internet, allowing you to make and receive calls using the office’s main telephone number even when you are out or working remotely.
Currently, “customer harassment” (hereinafter referred to as “customer harassment”), in which customers make unreasonable complaints and behavior toward companies, has become a problem. In October 2023, the Tokyo Metropolitan Government began considering enacting the nation’s first ordinance as a countermeasure against harassment. Companies are being asked to reduce the burden on employees and improve the work environment.
As the need for companies to take countermeasures against nuisance calls continues to grow so as not to disrupt business operations, Basix provides a function to reject incoming calls in order to meet the needs of customers who only want to answer calls that are truly necessary. was doing. However, it was burdensome to operate as users had to manually register each number one by one.
In response to these challenges of improving operational efficiency, Basix has linked its services with “fraud prevention intelligence,” which includes identification functions based on a database of 2.6 billion telephone numbers, one of the largest in East and Southeast Asia. Through this collaboration, nuisance phone numbers can be automatically and instantly identified and the source of the call will be displayed on the screen, without the need for manual registration by company personnel. You can also set it so that incoming calls from nuisance calls are not displayed on the screen.
This feature allows users to answer only those calls that are truly necessary, contributing to increased work efficiency.
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Regarding the provision of “fraud prevention intelligence” function in Basix ■Features
1. Whoscall number identification function is now available
The origin of the call is automatically identified using the app “Whoscall”‘s database of 2.6 billion phone numbers, one of the largest in East and Southeast Asia, and AI. If an incoming call from a nuisance phone number is detected, a warning such as “nuisance number” will be displayed on the incoming call screen. Additionally, approximately 30% of fraudulent and nuisance calls in Japan are said to be received from overseas. (*) Whoscall operates in more than 31 countries around the world and collects information, so it is effective against fraudulent and nuisance calls from overseas. (*)Exhibitor: Whoscall “World Fraud Report 2023”
-Screen image displayed on smartphone (Whoscall)-
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-Screen image displayed in Basix-
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2. No need to register suspicious phone numbers
In the conventional Basix “incoming call control function” that rejects incoming calls from suspicious phone numbers, it was necessary to register each phone number that you wanted to reject one by one. However, if you use the newly installed “Whoscall” number
identification function, incoming calls will be automatically identified. You can also set up to reject calls without any hassle. 3. Can be used immediately without the need to install additional software This function uses the existing web screen “Easy Call”, so there is no need to install special software on your computer. You can use the option “Whoscall number identification function” immediately after applying for it. In the future, we plan to incorporate this
functionality into Basix’s smartphone softphones.
■How to use
This is an optional feature that requires contacting your sales representative. When placing an order, you will need to specify the target phone number and target user. It will be available immediately after your order is processed.
(price)
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About Basix
“Basix” is a cloud-based business IP telephone service provided by Brastel, an international telecommunications carrier. The functions of the main device (PBX) that must be installed with conventional business phones have been cloud-based, and internal calls between offices can be connected via the Internet, allowing you to make and receive calls using the office’s main phone number even when you are out or working remotely. .
Brastel also offers landline numbers, 050 numbers and 0120/0800 in major cities, as well as internet services (ISPs), so you can set up your phone service in a matter of days, all in one place.
Furthermore, it is equipped with a call center function that can be linked with smartphone softphones and external CRM, allowing it to meet the needs of a wide range of customers.
URL: https://www.basix.jp/
About Brastel
Established in 1996, Brastel Corporation became the first general second-class telecommunications carrier (international telephone company) in 2002 to achieve interconnection with the PSTN (Public Switched Telephone Network) managed by NTT East and other major carriers. In September of the same year, the company obtained business identification numbers 0091-20 and 0091-20.
In 2004, we began providing services for corporations, and in April 2007 we began full-fledged business telephone service “Basix” for corporations. As of 2022, the service is expanding and is being used by more than 4,500 companies as a cloud-type IP phone.
[Brastel Overview]
Company name: Brastel Co., Ltd.
Established: December 2, 1996
Capital: 30,000,000 yen
Representative Directors: Kenji Kawai, Junji Tanabe (multiple representatives system adopted)
Address: 2-6-2 Yokoami, Sumida-ku, Tokyo
Business details: Cloud-based IP telephone service, cloud-based real-time interpretation service, international telephone service, funds transfer business (funds transfer business registration Kanto Local Finance Bureau No. 00016)
URL: https://www.brastel.com/
What is “Whoscall”, a Taiwanese call number identification/nuisance call prevention app?
The smartphone app “Whoscall” developed and provided by Taiwan’s Gogolook has currently been downloaded over 100 million times worldwide, with one in two people in Taiwan having downloaded it. CEO Jeff Kuo received the Taiwan President’s Innovation Award in September 2020 from Taiwan’s President Tsai Ing-wen. We cooperate with the CIB (Criminal Investigation Bureau) in Taiwan, the FSS (Korean Financial Supervisory Service) in South Korea, the PCT (Thai Police Cyber Task Force) in Thailand, the Cyber Crime Investigation Center in the Philippines, and the Royal Malaysian Police and state government in Malaysia. We are working to prevent fraud damage. In Japan, it has been adopted in demonstration experiment projects in Fukuoka City and Shibuya Ward that will lead to solving social issues using
cutting-edge technologies such as AI and IoT. Whoscall was awarded the Best App on the APP Store in 2015, the Best App on Google Play in 2013 and 2016, and was featured in a speech by former Google CEO Eric Schmidt. I received it.
Whoscall has the largest database of 2.6 billion international phone numbers in East and Southeast Asia and uses AI technology to detect fraudulent phone numbers. In the case of SMS-based fraud, Whoscall uses hyperlink scanning technology to detect suspicious SMS or malicious links in just 0.5 seconds and notify your Android device. In addition, in response to the recent digitalization of fraud, a new function “URL scan” that can ensure the safety of URLs will be added in 2023. In consideration of the recent surge in fraud, Gogolook established a Japanese corporation (Whoscall Co., Ltd.) in Fukuoka City, which has abundant support for startup companies.
We aim to continue expanding our services in the Japanese market and contributing to the safety and security of consumers.
Whoscall (iOS/Android version): https://app.adjust.com/1bv3c3nw Official website: https://whoscall.com/ja
【Company Profile】
Company name: Whoscall Co., Ltd.
Representative: Jeff Kuo (Guo Jianfu)
Location: Fukuoka City
Established: November 2020
Business details: Operation and development of telephone number identification service “Whoscall”
URL: https://whoscall.com/ja/
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