[Deitra Co., Ltd.]
The barrier to ordering from freelancers is the difficulty in determining “skills” and “personality” | Daytra conducts an
independent survey on “issues faced by clients when ordering from freelancers”
*View in browser* *Deitra Co., Ltd.*
Press release: June 5, 2024
**
The barrier to ordering from freelancers is the difficulty in determining “skills” and “personality” | Daytra conducts an
independent survey on “issues faced by clients when ordering from freelancers”
*～70% answered that they “feel challenges when outsourcing”～* Daytra Co., Ltd. (Headquarters: Toshima-ku, Tokyo, Representative Director: Shohei Otaki, hereinafter referred to as Shohei Otaki, which promotes the utilization of freelance human resources)
Daytra) has recently conducted a “Survey on Issues When Outsourcing” targeted at ordering parties, with the aim of resolving the issues faced by the ordering parties when placing orders to freelancers. Background of the investigation
In the wake of the coronavirus pandemic in 2020, the freelancer population has been on the rise, reaching 15.77 million people in 2021 (Reference: Lancers Co., Ltd. “Freelancer Survey”)
2021-2022 Edition”). As the freelance market expands, the use of freelance human resources is expected to become indispensable for business operations.
Under these circumstances, in November 2023, the “Act on the Appropriate Transactions Related to Specified Contract Business Operators (commonly known as the New Freelance Act)” will be enforced, and the contract process with freelancers on the ordering side will be tightened. Ta. This law aims to protect the rights of freelancers and prevent unfair treatment, but it also creates new responsibilities and obligations for contractors.
Specifically, before concluding a contract with a freelancer, it is now mandatory to issue a document that clearly stipulates the work content, remuneration, delivery date, etc. Additionally, if a freelancer requests a change in contract details or an increase in compensation, the client must respond in good faith.
These regulations have forced ordering parties to be more careful when concluding contracts with freelancers. In order to avoid trouble, it is expected that people will be more cautious when ordering from freelancers.
Deitra has been working on developing freelancers with the mission of “nurturing individuals who can play an active role in society.” In order to realize this mission, we believe it is essential to revitalize the matching between client companies and freelancers.
Therefore, at Daytra, we conducted a survey to identify the factors that become barriers to placing orders with freelancers, in order to use them in considering measures to facilitate the matching of ordering sources and freelancers.
Investigation result
Daytra conducted a questionnaire survey targeting ordering sources from May 16, 2024 to May 21, 2024.
■Questionnaire overview:
Survey method: Online questionnaire survey
Target audience: People who are engaged in web-related work and have experience placing orders to freelancers.
Survey period: May 16, 2024 to May 21, 2024
Number of respondents: 363 people
*When using the survey results of this release, please specify [Deitra research].
Results for each question
* ■Question 1) What are the important points to consider when choosing a supplier? *
Question 1) What are the important points to consider when choosing a supplier? answer to
When selecting suppliers, respondents tended to place emphasis on skills such as “number and quality of past productions” (65.6%) and “years of work” (53.4%).
* ■Question 2) What platform do you often use to search for suppliers? * Question 2) What platform do you usually use to search for suppliers? answer to
35% of the respondents said they used “introductions from
acquaintances” as a platform for finding suppliers, followed by “Crowdworks” (25.3%) and “search from sales emails (telephone calls) received by my company” (24.2%). It continued.
Additionally, it was revealed that respondents use multiple platforms, about 2 to 3 on average.
* ■Question 3) Please tell me why you often search for suppliers using that platform. *
Question 3) Please tell me why you often search for suppliers on that platform. answer to
41.3% of respondents answered “Because it’s reliable” as a reason for searching for suppliers on the above platform, followed by 29.2% who said “Because it’s easy to use,” and 27.3% who said “It’s easy to understand the skills of the supplier.” Ta.
* ■Question 4) Have you ever had any problems finding suppliers? * Question 4) Have you ever had any problems finding suppliers? answer to It was found that 70% of respondents felt there were issues when searching for suppliers.
* ■Question 5) We will ask those who answered “Yes”. What kind of challenges? * Question 5) We will ask those who answered “Yes”. What kind of challenges? answer to
Furthermore, of those who answered “I have issues,” the largest percentage (47.7%) said “I don’t know if I have enough skills and experience to carry out the required work,” and the largest percentage (47.7%) said “I don’t know if I have enough skills and experience to carry out the required work.” The second most common answer was 44.1%.
* ■Question 6) Have you ever had any trouble with your suppliers? * Question 6) Have you ever had any trouble with your suppliers? answer to In fact, it was found that 41.3% of respondents had had problems with their suppliers.
* ■Question 7) Have you ever had any trouble with your suppliers? * ■Question 7) Have you ever had any trouble with your suppliers? answer to
When asked about the nature of the trouble, the most common response (44%) was “The quality of the delivered product did not meet the required standards,” followed by 38%, “The supplier’s attitude and behavior were inappropriate, and smooth communication was not possible.” This is the result.
Survey results: summary
The following results were obtained from this survey.
– When selecting suppliers, suppliers place emphasis on skills such as “number and quality of past productions” (65.6%) and “years of work” (53.4%).
–
Multiple platforms are used to search for suppliers, with
“introductions from acquaintances” (35%), “Crowdworks” (25.3%), and “sales emails/phone calls sent to the company” (24.2%) being the top choices.
–
The main reasons for using the platform are “because it is reliable” (41.3%), “because it is easy to use” (29.2%), and “because it is easy to understand the skills of the client” (27.3%). –
70% of respondents felt that they had problems finding suppliers, with the main challenges being “not knowing whether they have enough skills and experience to carry out the required work” (47.7%) and “not knowing if the supplier has enough skills and experience to perform the required work” (47.7%). “Not being able to judge whether someone is a trustworthy person” (44.1%).
–
While ordering companies place importance on the “skills” of the client, they are faced with the problem that current platforms make it difficult to judge whether the “skills” and “experience are
sufficient.”
–
41.3% of suppliers have experienced problems with their suppliers, with the main problems being “the quality of the delivered product did not meet the required standards” (44%) and “the supplier’s attitude and behavior were inconsistent.” “Failure to communicate appropriately and smoothly” (38%).
Issues emerging from the survey results
As a result of this survey, when ordering from freelancers, ordering companies place emphasis on factors such as “number and quality of past works” (65.6%) and “years of work” (53.4%) that guarantee skills. I understand that. In fact, many platforms encourage you to include your portfolio and career history in your profile.
However, 41.3% of suppliers still experience problems with their suppliers. The most common problem was that the quality of the delivered product did not meet the required standards (44%), indicating that it was not possible to judge whether the required skills were met based solely on the information disclosed in advance. In addition, the second most common response (38%) was that “the supplier’s attitude or behavior was inappropriate, and smooth communication was not possible” (38%). You can see that it is considered important.
Clients require specialized skills and communication skills from freelancers to ensure smooth work progress. However, it is difficult to estimate their abilities based on profiles disclosed in advance and simple interactions, leading to troubles due to mismatches. This sense of challenge is reflected in the fact that 70% of respondents felt that they had problems finding suppliers, and the reasons for this were “not knowing whether they have enough skills and experience to carry out the required work” (47.7%) and “placement of orders.” This is also reflected in the survey results, where 44.1% of respondents cited the inability to judge whether the person they are dealing with has a trustworthy personality.
The use of freelancers in business is expected to become more popular in the future due to the recent increase in the freelancer population and the development of various systems such as the new freelance law. However, when selecting suppliers, clients are facing challenges in selecting human resources that will not cause mismatches. It seems that it will become more important for freelancers to secure their own abilities and personality.
How it will be done in the future
Based on the results of this survey, Daytra will continue to create a system that will make freelancers’ skills and personalities more visible. We aim to promote matching by providing an environment where companies and individuals who want to place orders with freelancers can do so with greater peace of mind. Deitra will continue to work towards the realization of a society where individuals can play an active role.
*About Daytra*
“Daytra” is an online school where you can learn web skills that can lead to work.
Daytra is an online school based on the concept of “acquiring web skills that will lead to work.” It is characterized by the industry’s highest level of cost performance, and the number of students has exceeded 25,000. The easy-to-understand teaching materials, mainly videos, and the careful questions answered by instructors have been well-received on social media. It is widely used by both individuals and corporations because it allows you to acquire web skills that can be used in practical situations.
■Deitra, an online school where you can learn web skills
https://daily-trial.com/
■“Tokyo Freelance”, a media that summarizes the achievements of Daytra graduates https://www.tokyoffreelance.jp/
■Operating company
https://daily-trial.co.jp/
* [Deitra Co., Ltd.] *
・Representative: Representative Director Shohei Otaki
・Location: 45th floor, Sunshine 60, 3-1-1 Higashiikebukuro,
Toshima-ku, Tokyo 170-6045
・Business content: Media business, online school
・Established: May 27, 2019
・Capital: 1,000,000 yen
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