Media Link Co., Ltd.
[HDI-Japan co-hosted seminar] Balancing the improvement of response quality and the use of AI – Profitability of the center and cost reduction measures – Announcement of jointly sponsored online seminar We invited Mr. Yamashita from HDI-Japan to hold an online seminar on “improving response quality and utilizing AI at the same time” in contact centers.
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Media Link Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Atsushi Matsumoto, hereinafter referred to as Media Link), which provides “CC Survey” that visualizes the response quality with VOC, is HDI-Japan (Headquarters: Kawasaki City, Kanagawa Prefecture, We will be co-hosting an online seminar with Representative Director and CEO: Tatsumi Yamashita (HDI-Japan). The date is Wednesday, June 12th from 13:00 to 14:00, and participation is free.
[Image 1: https://prtimes.jp/i/72025/113/resize/d72025-113-107305325010e2cc48fe-1.jpg&s3=72025-113-b3189bc84ccbb09e65a108022058caab-1050×540.jpg] About the seminar
With the theme of “balancing response quality improvement and AI utilization,” we will introduce the latest trends in making call centers profitable and reducing costs in a panel discussion format. We will tell you the points to use AI to maintain and improve customer satisfaction/response quality.
What you can learn from this seminar
・The latest trends in counter rating surveys and evaluations from the “customer’s perspective” and “expert’s perspective” ・Specific measures to increase the center’s profits and reduce costs ・Aiming to balance the maintenance and improvement of customer service quality with the use of AI point
Speakers
・HDI-Japan Representative Director and CEO Tatsumi Yamashita ・Media Link Co., Ltd. Takumi Akune, Sari Nakaya
way to participate
Please fill in the necessary information and apply from the URL below. ・Application URL:
https://us02web.zoom.us/webinar/register/7717173828328/WN_nQFVG9YbTMCp7yiSHVCwdg We have sent an email to those who have applied, so please join us when the time comes from the URL in the email.
The event will be held online via Zoom, so please prepare your smartphone or PC to participate.
About CC Survey
[Image 2: https://prtimes.jp/i/72025/113/resize/d72025-113-97e86df279eaecbb50c9-1.png&s3=72025-113-14cc493a4885f79c24f287705f0f88d6-758×197.png ]
We collect “customer feedback” immediately after customer service and visualize the quality of service using our unique evaluation logic. We will aggregate and analyze the collected survey results and report them monthly. This allows you to understand the current state of your call center from the perspective of VOC, making it possible to accurately grasp the true issues that need to be resolved and the direction in which you should proceed.
▼CC Survey service site
https://cc-survey.medialink-ml.co.jp/lp01/
Company Profile
Company name: Media Link Co., Ltd. (https://www.medialink-ml.co.jp/) Location: PMO Tamachi 5F, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014 Representative: Representative Director Atsushi Matsumoto Established :July 2009 Business content: System development and consulting specializing in “business communication” such as call center systems and chat support tools
More details about this release:
https://prtimes.jp/main/html/rd/p/000000113.000072025.html