GMO Internet Group
Inquiry response AI implementation support service “GMO Immediate Response AI” certified as a tool eligible for the Small and Medium Enterprise Agency’s “IT Implementation Subsidy 2024” [GMO Pepabo] Supporting operational efficiency by responding to inquiries using AI automation ……
An inquiry response AI implementation support service operated by GMO Pepabo, Inc. (President and CEO: Kentaro Sato, hereinafter referred to as GMO Pepabo), a member of the GMO Internet Group, which helps improve productivity in dealing with internal and external customers, mainly for small and medium-sized enterprises. “GMO Immediate Response AI” has recently been certified as a tool eligible for the “IT Implementation Support Subsidy for Service Productivity Improvement (hereinafter referred to as “IT Implementation Subsidy 2024″)”, and SMEs eligible for the subsidy are When GMO Immediate Response AI was introduced, it became possible to apply for subsidies of 50,000 yen or more and less than 1.5 million yen (*1).
“GMO Immediate Response AI” contributes to improving customer and employee satisfaction by utilizing AI automation and achieving high-quality internal and external inquiry responses with limited resources.
(*1) There is a screening process for issuance. The amount of subsidy that can be applied for differs depending on the usage of “GMO SokuResponse AI”.
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[About “GMO Immediate Response AI”] (URL: https://ax.pepabo.com/) “GMO Immediate Response AI” is a one-stop service that provides support from the introduction to operation of conversational AI by combining the inquiry response know-how that GMO Pepabo has cultivated over the years and the expertise in AI implementation.
The latest AI customized based on OpenAI’s LLM (Large-Scale Language Model) “GPT-4”, which is also used in ChatGPT, understands users’ inquiries in natural language and provides answers in accordance with the context. Is possible. The response content is generated based on learning from knowledge accumulated within the company, so it can respond flexibly to the various needs of users. Combining customer service experience in multiple services operated by GMO Pepabo, technical knowledge of AI utilization, and know-how from both sides, we provide one-stop support from introduction to operation of conversational AI, and after operation, we will provide quality support for inquiries. By providing evaluated reports and proposing improvement plans, even small and medium-sized enterprises lacking human resources can implement and operate the system.
[About the certification of “IT Introduction Subsidy 2024”] (URL: https://it-shien.smrj.go.jp/)
“IT Implementation Subsidy 2024” is a program that subsidizes a portion of the costs incurred by small and medium-sized enterprises and micro-enterprises when they implement IT tools (software, services, etc.) that suit their company’s issues and needs. It was established to encourage support for improving efficiency and increasing sales, and to subsidize a portion of the costs associated with introducing IT tools.
By being certified as eligible for the “IT Implementation Subsidy 2024”, companies considering implementing “GMO Immediate Response AI” will be able to utilize the service while reducing the burden of implementation costs. Ta.
“GMO Sokuresai AI” has a system in place to back up some procedures such as document preparation required for subsidy applications. Please check the URL below for information on how to use “IT Implementation Subsidy 2024” with “GMO Immediate Response AI”. URL: https://support.ax.pepabo.com/hc/ja/articles/30035941928723 [Details of “IT Introduction Subsidy 2024”]
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[GMO Pepabo, Inc.] (URL: https://pepabo.com/)
Company name: GMO Pepabo, Inc. (TSE Standard Market, Securities code: 3633) Address: Cerulean Tower, 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo Representative: Kentaro Sato, President and Representative Director Business details ■Hosting business
■EC support business
■Handmade business
■Financial support business
■AX business
Capital: 262.22 million yen
[GMO Internet Group, Inc.] (URL: https://www.gmo.jp/)
Company name: GMO Internet Group, Inc. (TSE Prime Market Stock Code: 9449) Address: Cerulean Tower, 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo Representative: Representative Director and Group Representative: Masatoshi Kumagai
Business details ■Internet infrastructure business
■Internet advertising/media business
■Internet financial business
■Crypto asset business
Capital: 5 billion yen
Copyright (C) 2024 GMO Pepabo, Inc. All Rights Reserved.
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