Bewith Co., Ltd.
Responding to logistics 2024 issues! Launch of Omnia LINK ANYPUT, a business collaboration tool that reduces the burden on drivers ……
Bewith Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, Representative Director: Koichi Morimoto) has launched a new business collaboration to respond to the “Logistics 2024 Problem” faced by the logistics industry, mainly the challenge of improving productivity due to the shortage of drivers. The tool “Omnia LINK ANYPUT” will be available from June 12th. This tool is equipped with FMC (Fixed Mobile Communications) functionality that allows everyone to share a single phone number within the team and make and receive calls. It is also equipped with team collaboration functions such as chat and contact sharing, as well as an AI automatic text conversion function for voice data, which can be used in a wide range of applications from telephone calls to text communications and meetings.
Omnia LINK ANYPUT has already been implemented in the logistics department of a major distribution company. When a customer makes an inquiry to a driver during delivery, the inquiry is first received at the contact center, and the necessary information is immediately communicated to the driver via chat. This allows drivers to focus on customer service and driving, enabling efficient delivery.
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About the development background of Omnia LINK ANYPUT
In addition to providing contact center and BPO operations to our customers, we also develop and sell Omnia LINK, a cloud PBX*1 that is essential for contact center operations. “Omnia LINK” is a contact center system equipped with the latest functions that is used by more than 5,000 people nationwide, including contact centers operated by our company. Omnia LINK ANYPUT is an extension of Omnia LINK’s application that utilizes PBX and voice recognition, and has been developed for smartphones. *1 PBX: Abbreviation for “Private Branch eXchange”, which refers to an in-house telephone exchange.
Call center support to prevent drivers from having to work twice 1. The driver will be provided with a smartphone with Omnia LINK ANYPUT installed. 2. If the driver needs to contact the customer due to the customer being absent at the time of delivery, the call will be made via Omnia LINK ANYPUT. 3. At that time, we will notify you of the contact center’s toll-free number, and the contact center will receive your call back. 4. Since the contact center can take over the customer service, there is no need for the driver to make a second call or answer the phone while driving or serving customers. 5. Drivers and contact center operators can communicate through chat or extensions. We aim to achieve both delivery quality and efficiency by closely coordinating information between delivery sites and contact centers, and by working as a team to respond to customers.
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Future developments of Omnia LINK ANYPUT
Due to the Work Style Reform Law that came into effect in April 2024, improving the working environment for drivers has become an urgent issue in the logistics industry. To address this challenge, Omnia LINK ANYPUT leverages Omnia LINK’s technology, which has already been proven in contact centers, to promote the digital transformation (DX) of communications. In the future, we plan to expand this tool not only to the logistics industry, but also to various field operations and communication between offices. This enables efficient communication in more industries.
Main features of Omnia LINK ANYPUT
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*Enterprise plan annual contract monthly conversion
Omnia LINK ANYPUT Service Site
https://www.bewith.net/service/omnialink/anyput/- Reference – Bewith Co., Ltd. Company Profile Cloud-type PBX “Omnia LINK” (Omnia Link),” and the home contact center service “Bewith.” Digital services developed based on experience in operating contact centers and BPO centers, such as “Digital Work Place”, digital BPO services that utilize AI-OCR and RPA, and “Qua-cle”, an educational platform with automatic monitoring using voice recognition. We offer Company name: Bewith Co., Ltd. Location: Shinjuku Park Tower 32F, 3-7-1
Nishi-Shinjuku, Shinjuku-ku, Tokyo Established: May 12, 2000 Representative: Koichi Morimoto, Representative Director Business details: In-house developed cloud Provision of contact center and BPO services utilizing digital technology such as PBX “Omnia LINK”, and development and sales of various AI and DX solutions URL:
https://www.bewith.net/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000040.000118503.html